Six Years of Platinum Recognition – Why Libraries Keep Choosing Patron Point

Winning an award once is exciting. Winning it six years in a row says something else entirely!

Patron Point was named a Platinum winner in the 2026 Modern Library Awards for the sixth consecutive year. While we’re proud of the recognition, what matters more is why Patron Point continues to earn it – and what that means for libraries navigating evolving expectations around communication, engagement, and access.

An Award Powered by Librarian Experience

The Modern Library Awards (MLAs) are distinctive because they’re not decided by panels or vendors. Products are evaluated by librarians who actively use them in their day-to-day work, and scores are based on criteria like quality, functionality, and overall satisfaction.

That peer-driven process makes the recognition especially meaningful. It reflects real-world use, not theoretical value – and it highlights the tools libraries trust to support their work year after year.

From Outreach to Ongoing Relationships

Libraries today are expected to do more than share information. They’re building relationships across multiple touchpoints – welcoming new cardholders, reconnecting with lapsed users, and keeping patrons informed in ways that feel timely and relevant.

Patron Point supports this shift by giving libraries flexible, automated tools they can tailor to their communities.

"Patron Point gave us the tools to better reach our patrons through emails, text messaging, and instant digital library cards. Our click rate has increased over 20%!" one MLA judged remarked.

Rather than replacing personal service, automation helps libraries extend it – reaching more patrons while freeing up staff time for higher-impact work.

Improving the Moments That Matter Most

Beyond outreach, libraries use Patron Point to strengthen key workflows that directly affect the patron experience. Onboarding, renewals, and verification processes are often the first – and most frequent – interactions patrons have with a library.

"The integration of Patron Point’s Verify program and Renewal campaign has resulted in a 12% increase in library membership in under a year," said another MLA judge.

When those experiences are smooth and intuitive for patrons, libraries see measurable results. Fewer issues to fix also means more meaningful time spent connecting with patrons.

Recognition That Reflects Real Results

Six years of Platinum recognition reflects a continued commitment to supporting libraries as their needs and priorities evolve.

We’re grateful to the libraries who share their feedback, insights, and experiences. That collaboration shapes everything we do at Springshare – and what makes recognition like this truly meaningful.

If you're curious how libraries are using Patron Point, watch one of our Learning Labs or contact us to learn more.