By Kirsten on May 28, 2024
The LibAnswers 24/7 Global Chat Cooperative is one of the coolest - and most useful - services we offer. It's staffed by our own in-house librarians (our 24/7 Co-Op crew consists of experienced MLS-degreed librarians who collectively have hundreds of years of experience working at academic, public, school, and special libraries) along with the cooperative members from tons of contributing libraries from around the world.
The Chat Co-Op provides 24/7/365 coverage for your library's online LibChat service. A Co-Op librarian will pick up any online chat request from your patrons when your librarians are unable to. This way your patrons get immediate help from experienced MLS-degreed librarians - anytime, anywhere. Over the years, our Co-Op librarians have answered millions of questions and helped just as many patrons successfully perform research, navigate library resources, find relevant content, and more!
To showcase the amazing work that the Chat Cooperative does every day, we're starting a monthly series featuring snippets of real-life interactions between Co-Op librarians and patrons. Introducing: Tales From the Co-Op! Please note that we care about privacy as much as you do, so we've removed all Personally Identifiable Information (PII) from these transcripts and have also assigned fun (not real) names to patrons and the answering librarians.
Curious Queries
This chat highlights some of the interesting and unique questions our Co-Op librarians receive on a daily basis. Connecting with patrons over shared interests makes providing reference support even more fun - for both parties!
FAQ-tastic Interactions
This interaction is an excellent example of how Co-Op librarians across the world can use LibAnswers FAQs to streamline chat convos and provide consistent service, chat after chat!
Spotlight on Librarian Excellence
Librarians provide incredible reference support every day, and this includes our Co-Op librarians! Take a look at this chat for an example of some of that great librarian work.
For more information about the 24/7 Global Chat Cooperative, contact sales@springshare.com.