Archive for April 25, 2018

GDPR, Your Data, New Privacy Tools… So Much Good Stuff

We live and breathe libraries, so we know very well how important privacy issues are to you, our clients. Even before GDPR-related conversations sprung (no pun intended ūüėČ to the forefront, Springshare has always been very careful with handling our customers‚Äô data. We’ve never used customer data for profit or shared it with any third party. We are pleased that the rest of the world (well, at least the EU part of the world) is catching up and valuing user privacy with the same vigor and care as libraries have done all along.

The EU General Data Protection Regulation (GDPR) will be enforced on May 25, 2018. We took this opportunity to review our privacy policies, procedures, and functionality to ensure that Springshare ‚Äď and our client institutions ‚Äď are in full compliance.

This is what we’re doing to that effect:

  • GDPR Compliance. Our¬†GDPR Compliance Plan¬†explains our relationship with our customers and users, and the specific steps we‚Äôre taking to ensure compliance – both for Springshare and our client libraries.
  • Emails You Receive from Springshare. Your privacy extends to the emails you receive from us. We will continue to send important operational emails to users, but communications including the¬†Springshare newsletter, new product releases, training webinars, and¬†SpringyCamp announcements¬†will only come to you if you¬†explicitly opt-in.
    • You do not need to do anything now. We‚Äôll contact you in the coming weeks on ways you can opt-in to receive Springshare emails.
    • If you don’t¬†respond to the forthcoming opt-in emails, don‚Äôt worry. We‚Äôll consider that you opted-out of these emails, but you‚Äôll be able to opt-in at any time on your ‚ÄúMy Account‚ÄĚ page (after May 25).

New Privacy Control Features Extend to All Clients

It‚Äôs worth emphasizing that these new ‚ÄúGDPR features‚ÄĚ, as explained in our¬†GDPR Compliance Plan, will be available to all our client institutions around the world, come May 25. In other words, we are not limiting the GDPR-related privacy features of our tools to our EU clients only.¬†Any¬†library using Springshare tools anywhere in the world can take advantage of these new privacy-related features.

Thank you for trusting Springshare to handle your data with transparency and care. If you have any questions about these changes to our products or our policies, please feel free to contact our support crew or email your Springshare account manager directly. Interacting with our clients is the best part of our day.

Become a LibAnswers Groupie

LibAnswers Groups Functionality is taking hold.

LibAnswers is the complete multi-channel communication solution. It’s brimming with features. There’s a knowledge base FAQ, SMS/Texting, LibChat, a Systems and Services Management tool, Social Media Management, Query Spy, super robust statistics, the Reference Analytics module, Twitter integration, Widgets, a powerful Ticketing System, Public-facing Groups and more.

Show us your good side.

In a LibAnswers Platform system, you can create an unlimited number of public-facing groups. These groups can either be public or hidden/internal. This allows you to organize FAQs topically. You could have a group called Writing & Citing like they do in the American Public University System. Or, a group called Digital Media, like the one at Gwinnett County Public Library. You can create internal groups that colleagues use as an intranet, professional development, or work manual. These restricted internal groups are only visible to those who are logged in to your LibAnswers system. If you don’t want to restrict access to a group of FAQs by login, create a hidden group instead. Hidden groups are visible to those with whom you share the URL. This is often for use¬†by faculty at a university, for instance.

Using public FAQ groups, your patrons can find the answers they need more efficiently because you’re presenting them with a collection of FAQs that address their¬†specific matter. We are familiar with this because it’s how so much of our searching today is made more productive. You can shop on a website and more easily find what you’re looking for by being able to narrow your search within a group like electronics. Your library handles so many questions and devising a way for them to be conveniently found is a great strategy. Once in those groups, people can discover so many more questions– to which they would also like the answers to — that they may not have thought of on their own.

Do you like groups? Check (outside) this box.

Springshare clients never cease to amaze when it comes to innovative uses of the features in our solutions. We give you groups functionality and you give us something completely outside the box. The United Nations – Dag Hammarskjold Library is one such client. Their Ask Dag LibAnswers system is not only immensely popular with 885 public answers available, it has employed the groups in a way that serves their particular users.

If you’re not aware, the United Nations has six official languages that they support. They have changed the label from By Group to By Language where they¬†have English, Espanol, and Francais as the choices. In a word that is nearly universal, Bravo!

Southern New Hampshire University, which serves 3,000 on-campus students and 90,000 online students, has an SNHU LibAnswers system that is firing on all cylinders.

They are using their groups to serve as library website web pages. This allows them to create a webpage that has the thumbs up / thumbs down feedback feature that LibAnswers provides. It helps them keep their fingers on the pulse of what the students think of what they’re presenting.

Beautiful, inside and out!

We know how much work you put into creating excellent answers. The LibAnswers Platform allows you to include links and images, even upload documents or videos to make your answer pages dynamic and engaging. But, a little attention to outer beauty never hurts. Groups are independently customizable to have their own look and feel. Each has a set of pages you can tailor-make: a home page, FAQ page, and¬†search results page. You can customize the header/footer, banner, add custom javascript and CSS code. All of this can be done in your group’s Look and Feel options.

Turns out, it’s not hard to be a fan of groups! They’re designed to help your users swiftly get the answers they need. They are flexible enough to use in a number of public and private ways. And, you can even pick the color! Learn more about being a LibAnswers Groupie, contact Sales, if you don’t already have LibAnswers or need to upgrade to the Platform.

LibAnswers webinars and training sessions:

Join us for this special LibAnswers session in April

Register to attend these LibAnswers training sessions in May

 

Want to Plant Some Smart Seeds? LibStaffer is your Perennial Solution.

It’s nice outside. We should do something!

Springtime brings with it long-lost sunshine, longer days and — with all the light bouncing off the pastels — we are forced to see the long-standing issues that we filed in the formerly dark corner. What’s there has likely been there for months, maybe even a couple of years?¬†But, the thing about Spring is it fills us with new optimism. We want to start a good checklist. We have energy. We, even, have the time to do it right.

Fortunately, we live in a beautiful age where Smart is the new black. Thomas Edison would be proud that his already amazing light bulb is even smarter today. If Smart is where you’re headed, LibStaffer is a solution that will let you tackle a perpetual headache… scheduling the staff. Do this right now and it will continue to work for you week after week, semester after semester.

First things first. Let’s get the information into LibStaffer.

As with all great things, the cornerstone is the people.

  • You begin, by creating accounts for the people you want to schedule.
  • You can assign them default schedules to view and put in their maximum hours per week and per month.
  • For real precision, you can then put in their working hours. This is super flexible as it allows for up to 5 levels of distinction so you can simultaneously define when a person can’t work¬†by creating ranges for when they can.

In no time at all, you can also add in

  • Your holidays and reasons for time off (sick days, personal days, etc.).
  • Your staff can put in their time off, as well, for an upcoming conference or to attend a wedding.
  • There’s also the option for recurring time off, for instance, every Monday, Wednesday, and Friday from 9am-11am.

Schedules make the world go around.

The next step toward greatness and freedom from the chaos is to create your schedules and assign people to them.

  • The schedules can have shifts configured in various ways.
  • In those shifts, you can determine the hours and how many people you need.
  • Assign particular tasks you want to be completed.
  • You can even decide how many times you want a person to have to be assigned to that shift.

You’ve planted the seeds, now stand back.

Once the key pieces are in LibStaffer — who is working and what needs to be worked — filling those shifts is like the act of watering the new garden. However often you do it, weekly, bi-monthly, etc., you will simply choose to do this manually or via the Auto-scheduler. Watering can or drip system.

If you do it manually, you can select a shift you want to fill and a pop up will appear with a list of people who are assigned to that schedule. You will be able to see

  • How many people you need for a filled shift
  • If anyone has been favorited for that shift
  • If someone is not available and the reason why (already working at a different desk, on vacation, has been booked for an appointment in LibCal’s My scheduler, already reached their maximum hours, etc.)

All of this vital information that you need is right there. You don’t have to sort through sticky notes people have left for you. You don’t have to try to remember and find that email where someone asked for a day off. You don’t have to worry that you’ll make the schedule only to find that someone left you a voicemail last week asking for a day off. You’ll simply instruct everyone to get these things into the system and then it will be right there when you’re making the schedule.

Or, you can use the auto scheduler and define the time period you want to be scheduled and click a button. The system will crawl through the information and it will schedule people knowing, who is off, who has already reached their max and who is away at a conference.

Come rain or come shine.

Of course, the reason making the schedule has often been considered the perpetual headache is not just because of the sifting through all the papers and emails and messages that it takes to get it sorted. But, also because of the fact that once you make it, right away, someone has a conflict s/he forgot to tell you about. Suddenly, you have to revise and while you’re doing it, you just know that it won’t be the only request for a change.

LibStaffer has incredible flexibility built into the system because it knows that anything largely dependent on people’s time is going to change. In LibStaffer, you can allow or not allow

  • Shift swapping
  • The giving up and picking up of shifts
  • Shift splitting
  • Plus, when you’re scheduling people manually, you can override rules, if necessary.

People can ask for time off and you can approve or deny it easily. LibStaffer will even show you if that person who requested time off has already been scheduled to work on the day s/he asked for.

So, here’s to sunshine. Here’s to the blossoming of ideas and to reaping what you sow. Why should lightbulbs and phones be the only things getting smarter? LibStaffer can lead to a smarter use of your Springtime and the days beyond that.

To learn more about LibStaffer

Join us for special 30-minute LibStaffer for Public Libraries sessions

There is also an upcoming training session called LibStaffer: Setting up your System

We’re Launching a New Solution: LibTote and LibTote Platinum

Smart Technology You Can Take With You…
To Help Take Other Things

We’re holding nothing back with our latest contribution to the Library world and we’re happy to¬†announce our newest tool, LibTote – The Smart Tote for Librarians. It’s chock-a-block full of the features you’ve come to expect from the makers of LibGuides and it comes with our signature free training and free support. Let’s get to the bottom of this bag of chips.

The Why

As big listeners with a fervent desire to keep up with the public’s needs, the development team began work on LibTote¬†because¬†of what they know in their bones. There are two kinds of Librarians in this world… and they both love Tote bags.¬†In a time where compromise and self-restraint are for the ambidextrous, Springy techs decided to take on the Herculean task of solving this community’s age-old problem, How can I keep collecting, while managing my tote bags? And, beyond that, how do I optimize my tote use?

Questions led to coffee and coffee led to bathroom breaks and the lonely walk back to the drawing board led to innovation. So, dear librarians, you won’t have to think twice about whether you need another tote bag like you need another hole in the head. You won’t have¬†to choose the slinky with the company logo or the sad, tiny tootsie roll from the faceted crystal dish. No, not on Springshare’s watch. You get that tote bag and you put it in your LibTote!

The What

What’s the best thing about you? You have more tote¬†bags than anyone you know. What’s your biggest fear? That there’s one more out there… and it’s great! Fear is for fanny packs. LibTote¬†takes your¬†fear and turns it into lemonade.

LibTote features:

  • Smart Expansion – Too big? Too small? LibTote¬†says, too-dles¬†to that kind of thinking.
  • Socially Conscious – A Smart Tote ought to have a Sweet Heart.
  • Blue’tote Functionality – It has to be wireless and hands-free. LibTote is a shoulders game.
  • Tote-exa¬†Customizable Voice Commands – Doubles as a vocal warm-up¬†for your presentation.
  • All the Stats Your Tote Can Hold – Numbers, like the hips totes rest against, don’t lie.

The How Do I Get One

To learn the details about LibTote, see the Platinum edition¬†with the patented Cat’abiner and Conference Mode, read client testimonials, and check out upcoming training sessions, visit¬†LibTote website.

For more information, details on how to order, and client testimonials: https://buzz.springshare.com/libtote

Twitter_logo_blue_50pxIf you’re already a proud LibTote user,¬†tweet us your #LibTote pictures and tag us @Springshare.