Create Smarter Self-Service Support with LibAnswers FAQs

Your users have questions, lots of them! And while your team is ready to help, not every inquiry needs a live interaction. That’s where LibAnswers FAQs shine. Whether it's “How do I renew a book?” or “Where can I print on campus?” – LibAnswers gives your library the tools to create a robust, user-friendly FAQ knowledge base that empowers patrons to find answers on their own – anytime, anywhere.

Why Libraries Love LibAnswers FAQs

LibAnswers FAQs are designed to deliver real-time support without requiring real-time staffing. Create a self-service experience that’s always available, always searchable, and tailored to your library’s needs.

Key features include:

• Easy authoring tools for fast FAQ creation
• Rich media support for more helpful answers
• Seamless sharing across websites, LibGuides, LibChat, and discovery tools
• Smart search and analytics to keep your content relevant

Whether you’re answering common circulation questions or walking users through research databases, LibAnswers FAQs help reduce repeat questions and free up staff time while still delivering great service.

Build Great Answers – Without the Busywork

Creating FAQs in LibAnswers is quick, intuitive, and scalable. You can:

• Write unlimited FAQs, with support for videos, PDFs, images, and embedded links.

• Reuse answer content to save time and ensure consistency.

• Convert real patron questions into new FAQs – with privacy info automatically scrubbed.

• Publishing workflows allow you to review new FAQs and edits to existing FAQs.

• Assign topics, keywords, and hidden synonyms to improve search results.

With easy-to-use tools and built-in accessibility features, your library can create a helpful, user-friendly FAQ system without extra effort.

Custom FAQ Groups, Built for Your Library

LibAnswers gives you the ability to create unlimited FAQ Groups – each with its own look, feel, and focus. Whether you want to support different library branches, highlight specific services, or create internal knowledge bases just for staff, FAQ Groups help you break your content into helpful, relevant pieces.

Popular use cases include:

• Public vs. internal FAQs
• Subject- or department-specific content
• Support by patron type (students, faculty, parents)
• Separate help centers for different branches or campuses

Each FAQ Group is customizable and searchable, so your users always know they’re in the right place.

Keep Improving with Real-Time Insights

LibAnswers includes a built-in Query Analyzer that shows what your users are searching for, and whether they’re finding it.

• View actual search terms across your FAQ system
• Identify “misses” and create new content to fill the gaps
• Add hidden keywords or adjust topic tags to improve discoverability

All data is anonymized to protect privacy while helping you fine-tune your support content over time.

Ready to Build a Smarter FAQ Experience?

Whether you’re serving students, faculty, or community members, LibAnswers FAQs help you deliver clear, consistent, and accessible support on demand.

Want to see it in action?
Check out these examples from real libraries using LibAnswers FAQs to deliver fast, effective self-service help.
Get in touch with us for a personalized demo and discover how easy it is to build a smart, searchable, and scalable self-service knowledge base with LibAnswers.