By Kirsten on December 4, 2023
The end of the year provides the perfect occasion to reflect on your achievements and gather valuable insights. Cap off 2023 on an insightful note by tuning in to two fantastic webinars! Join us for one (or both!) of these sessions, designed to enrich your knowledge and inspire you as you transition into the new year. Don't miss the chance to wrap up the year with a wealth of new ideas and perspectives!
To kick things off, we're reintroducing two speakers from SpringyCamp 2023 for our first ever guest presentation conducted entirely in Spanish! Watch their SpringyCamp session in English here: Evolving the Digital Library. Next up, we have a new SpringySession in which we'll guide you in kickstarting your feedback collection and assessment process.
Presentación Especial: Evolución de la Biblioteca Digital
La innovación es una de las características clave que distingue al Tec de Monterrey, una universidad privada con más de 100 mil estudiantes en todo México y América Latina. Mejoran constantemente sus servicios, escuchan a sus clientes y adaptan sus recursos para satisfacer las expectativas.
Miércoles 6 de diciembre
11:00am - 12:00pm ET
¿No puede asistir al evento en vivo? ¡Simplemente inscríbase para recibir la grabación!
¡Conozca a las presentadoras!
Lilia Calderón es bibliotecaria y analista de datos de la Dirección Nacional de Bibliotecas del Tec de Monterrey. Lidera el Comité Nacional de Sitios Web y es una de las administradoras a cargo del sistema LibGuides del Tec.
Verónica Castillo es administradora líder de Servicios y Tecnología del Tec de Monterrey de la Dirección Nacional de Bibliotecas. También es responsable de diversas actividades tecnológicas y es la encargada de la gestión y uso del ILS.
SpringySession: Tips & Strategies for Gathering Useful and Actionable Patron Feedback
Join Springy Zinthia and learn best practices and tips for assessing patron services and using that information to create actionable evidence-driven plans. Learn how the Springshare Customer Experience team gathers user feedback and uses that feedback to drive our services and development. Zinthia will share struggles and successes from the CX team so you can learn from their experience.
Tuesday, December 12
1:00pm - 2:00pm ET
Can't attend the live event? Simply register to receive the recording!
Meet the Speaker!
Zinthia Briceño is Springshare's Manager of Customer Support and has been an integral part of the team for over 10 years. Zinthia makes sure our team runs like a well-oiled machine and that we deliver our industry-standard customer service.