By Kirsten on October 2, 2023
National Customer Service week is October 2 - 6, and we are celebrating! If you've ever attended a Springshare training session, posted in the Lounge, or written to our Support Team, you know that Springshare customer service goes above and beyond! So we're taking this time to celebrate the amazing team of Springys who make customer service happen.
Springshare Customer Service By the Numbers
The Springy Team works hard all year round to provide the very best customer service possible with every interaction. Let's take a look at some statistics that showcase their impressive accomplishments over this past year!
Springshare Support & Consulting
- The Support Team has answered over 20,000 tickets
- They've kept more than 1,300 published FAQs updated (and you've viewed them over 782,000 times!)
- Our Consulting group worked on 172 projects
- Our customer service CSAT score is 88.8
The Springshare Lounge
- The Lounge currently has 4,500 members
- There have been 2,025 lounge discussions and 5,341 comments
Springshare Training & SpringyU
- Our Training Team has provided 191 training sessions
- Those training sessions saw about 5,500 live attendees
- SpringyU grew by 67 new blocks and 11 new courses (making a total of 435 blocks & 72 courses!)
Join the Conversation!
Do you have an example of a great customer service moment you had with the Springshare Team? Maybe a member of our Support Team quickly and effectively found a solution for a problem you were having, or the Training Team showcased an amazing feature you now use all the time? We'd love to hear all about it!
Here's how you can share your story:
- Comment on this blog post - We'll share any comments with the entire Springy Team!
- Share on Twitter - You can tag us @Springshare and use #SpringyAppreciation
- Post on Facebook - Tag us @Springshare and use #SpringyAppreciation here, too
- Send us an email - You can send an email directly to news@springshare.com!
Happy National Customer Service Week! We look forward to hearing from you!