Tips for Telling A Story with Data
Meet our Customer Experience team members Greg Sigountos and Zinthia Briceño and learn how they're using data to better understand our users and meet their needs. They'll discuss tips for collecting data that is meaningful, actionable, and is crucial in helping Springshare deliver our best-in-class support to our customers.
If you're thinking, this is just another 'stats' webinar, think again! Greg and Zin will be sharing their tips, advice, and takeaways for moving beyond the numbers to get to the root of your data analysis goals.
They'll Cover:
- Quick overview of LibAnswers' Quality of Service Metrics.
- Why it’s important to collect data with specific questions in mind.
- Tips for determining whether the data you’ve collected is meaningful and actionable.
- How to convey the numbers in a way that will make people care.
Time listed in US Eastern Time. Convert to your timezone.
Tuesday, December 13
1pm - 1:45pm US ET
Recordings Available
Can't attend live? Register to receive access to the recording.
If you missed our last three SpringySessions, Tips for Growing Your Email Marketing, Top 10 Takeaways from Springshare Customer Service Experts, and Tips for Delivering Excellent Chat Reference - contact us for the password.