If your summer has been like ours - it's quite literally flown by. Here at Springy HQ, we blinked and it's suddenly September! We know that if we've been busy, then our librarian and educator friends have been twice as busy. Whether you're swamped with summer or back-to-school projects or taking some well deserved time-off, there's a good chance you've missed some Springshare webinars with all the work, and life, kerfuffle. To that end, we've summarized some of our best webinars to date that you might have missed! Click any of the links below to watch the recordings.
LibAnswers Chatbot & LibCal Heat Maps
Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons. (Coming Fall, 2022). LibCal Heat maps works with LibCal's interactive mapping module to show you hot and cool spots in your library buildings.
(Note: Video is password-protected.
Contact sales@springshare.com for the password.)
SpringySession: Top 10 Takeaways from Springshare’s Customer Service Experts
Take a look behind the curtain to see the magic that is Springshare’s best-in-class customer service! In this session, we count down our top ten tips for excelling at customer and patron service. We cover practical tips for workflows and scheduling and share the Springy values that inform every customer service interaction.
(Note: Video is password-protected.
Contact sales@springshare.com for the password.)
Level Up LibGuides: Adding Automated Content to LibGuides
Trying to come up with fresh content for your site can be time consuming. Make things easy for you and your team by adding your existing content from other areas and sites to feed into LibGuides. This training session covers adding a blog widget, social media widgets, RSS feeds, and more!
Powernotes Integration with LibChat
Explore a unique integration between PowerNotes and LibChat! PowerNotes patrons will be able to launch a live LibChat experience, powered by LibAnswers, right from their PowerNotes browser plugin or the PowerNotes project outline screen. This makes it easy for your patrons to ask questions when and where they need it the most - when they're doing research. This exciting partnership brings your patrons one step closer to localized 'Get Help' resources at the point-of-need.
5 Tips for Answering Chats in LibChat
Are you new to answering Chat questions? Looking to improve your skills as you prep for a new semester or the busy fall season? This Training Tidbit covers 5 tips for answering chats in LibChat including the reference interview, using screen-sharing, and creating and using canned messages.
We have plenty more sessions coming up over the next few months - you can view them all here. Happy viewing and we hope you enjoy watching them as much as we enjoyed making them!