A quick note to our community – LibAnswers and LibChat servers will be down for planned upgrades for about 20-30 minutes on Friday February 7th, starting at 10pm EST.
We are upgrading these servers to add additional capacity – we have seen a big spike in LibAnswers and LibChat usage and have added hundreds of new clients lately, which is great news. By upgrading the servers we’ll ensure their continued smooth operation.
This downtime will only affect LibAnswers and LibChat – our other products, i.e. LibGuides, LibAnalytics, LibStaffer, LibCal… are unaffected. We did a thorough analysis of LibAnswers and LibChat usage logs and found that Friday nights were the lowest usage periods so we picked this time for upgrades.
It could be that the actual downtime will only be a few minutes, but for your planning you should count on LibAnswers and LibChat being inaccessible for about 30 minutes on February 7th starting at 10pm EST.
It is very gratifying to all of us at Springshare to see so many libraries adopting LibAnswers and LibChat, and the usage increasing exponentially. For those libraries that do not have LibAnswers/LibChat yet, contact us today to get started on your trial. You won’t be disappointed. 🙂
As always, we’re here if any questions pop up – support@springshare.com.