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LibAnswers 24/7 Cooperative aka QuestionPoint Acquisition

Thank you to everyone who emailed us with excitement about the news of Springshare acquiring QuestionPoint. Besides the info in the press release, and the LibGuide (of course 😉 ) we created to answer migration questions  (https://buzz.springshare.com/qp-migration), we’d like to spell out our reasoning behind this very big deal for…

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HTTPS-a-palooza And What Are We Doing About It

So, you’ve heard about it by now, right? Riiight? The upcoming Chrome browser release, version 62 – slated for October 17, will give a warning when a user lands on a non-https page which contains forms. FireFox, Edge, and other modern browsers will follow suit as well, and warn users when they…

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LibCal Equipment Booking Update Coming Your Way

On the heels of last month’s major LibCal Spaces update, this month we’re bringing the same types of accessibility and mobile-friendly updates to the Equipment Booking module! 🙂  This required some changes to the Equipment Booking grid and the booking details / confirmation pages, so if you’ve customized those, you’ll…

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LibCal Space Bookings Update – All About Accessibility and Mobile Access

We love collaborating closely with our clients and taking their feedback & ideas to make our tools better for the entire community. Today’s LibCal code update is the result of one such collaboration. Namely, the LibCal implementation team at the University of Arizona was getting ready to roll out the…

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LibGuides v2 Server Move And Many New Features

2016 was an action-packed year for our apps, with hundreds of new features across all products and an ever-growing platform. So, it’s fitting that we end this big year with another big update which will set the stage for even more growth and exciting new features in 2017 and beyond….

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Awesome LibGuides A-Z and Search updates still coming – just a week later

Couple of weeks ago we announced super exciting LibGuides updates with a slew of great new functionality, from social sharing and thumbnails, to brand-new A-Z database management functionality and much-improved LibGuides search. The first part of the functionality refresh went out last week (social sharing and guide thumbnails) and just as…

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Introducing LibAuth – Authentication for Springshare Tools

We are excited to announce a new tool in Springshare’s cloud platform of apps – LibAuth. LibAuth is our implementation of patron authentication inside Springshare apps and systems. This is important new functionality which will make Springshare tools even more useful and more applicable to a wide variety of use-case scenarios within…

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Announcing “Systems & Services Management” via LibAnswers

Great Customer Service – The Holy Grail Let’s start with a few important questions: 1. How do you provide effective online help/faqs at the point of need, for the Library’s many systems and services – everything from the Website, to the Catalog, to the Discovery/Search system, to the variety of E-Database…

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LibAnswers/LibChat Planned Maintenance – Friday Night Feb 7th

A quick note to our community –  LibAnswers and LibChat servers will be down for planned upgrades for about 20-30 minutes on Friday February 7th, starting at 10pm EST. We are upgrading these servers to add additional capacity – we have seen a big spike in LibAnswers and LibChat usage…

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LibGuides v2 Beta Site Requests

We’re happy to announce that LibGuides site admins can now request a LibGuides v2 beta site via your LibGuides v1 Admin dashboard! We know the anticipation has been building and we appreciate your patience for the past few weeks. There was an important last-minute code change we had to make…

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