By Hannah on February 27, 2026
While incidents are inevitable, poor reporting and response don't have to be! No matter how big or small an issue is, Springshare's newest tool Incident and Issue Tracking makes sure nothing falls through the cracks. Attend one of our upcoming webinars – March 19 or March 25 – to learn about this brand-new support tool!
Create a Centralized System
Incident reports shouldn't be buried in an email inbox, muddied via word-of-mouth, or forgotten in a "very important" manila folder. With Incident and Issue Tracking, you'll never again find yourself looking through thousands of PDFs titled 'Scan023435454(a)' (we've all been there 😭). A dedicated centralized system keeps everyone up to date with the latest progress and provides an archive of incidents that can easily be searched and filtered.
Protect Your Organization
Libraries are for everyone – but sometimes when everyone's visiting – accidents happen!
Better tracking helps your organization:
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Reduce risk and maintain compliance.
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Take advantage of real data to identify trends and recurring issues.
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Use chronological records of who did what, when, and where to take the guesswork out of security reports and improve troubleshooting.
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Generate reports to use in service requests or police reports.
Improve Team Communication
At Springshare, we're big believers in the power of Operational Transparency. Make your library's behind-the-scenes processes visible to users and staff to build trust, clarity, and engagement. This new tool aligns with this practice by organizing cases, notifying involved parties, and displaying timelines that reflect every action.
It's no secret that library workers are prone to experiencing significant burnout. There are a number of factors that can contribute to this, including budgetary restrictions, safety concerns, or a perceived lack of response from management. Improving incident response and aftercare can provide an immediate boost to team morale.
Tune in to learn more about how to improve incident response at your library with this sneak peek of Incident and Issue Tracking! Join us on March 19 at 3pm ET or March 25 at 11am ET.
Each 1-hour webinar will cover:
- Tour of dashboard showing assigned tasks, incidents, and analysis reports
- Overview of internal versus public-facing forms
- Demonstration of incident cycle – from submission to follow-up tasks
- Ideas for customizing this tool to meet your library’s needs
- Time for Q&A
Can't attend live and want the recording? Register and choose Watch the Recording and we'll email you a link to the recording after the session's over.
Interested in more Springshare webinars? Check out our calendar of upcoming events!