Expanded Online Reference Provides a Key Remote Library Service
MIAMI (July 08, 2020) - Today Springshare announces the completion of the QuestionPoint 24/7 Reference Cooperative’s transfer to the LibAnswers 24/7 Chat Cooperative. Since its launch on February 28, 2020, over 2,800 librarians have joined the global community of Springshare 24/7 librarians and contributing libraries to answer more than 30,000 chats while patrons’ local libraries were busy or offline -- questions that would have been unanswered otherwise.
“As libraries plan an uncertain path forward during the pandemic and as they’re thinking about their long-term services post-pandemic, they’re increasingly requesting 24/7 chat as a way to show that they’ll always be open and there to help their patrons,” said Chief Springy Slaven Zivkovic. “We’re thrilled to have the QuestionPoint customers fully onboard with LibAnswers. Now we can focus on working together and assist our customers as they help their communities.”
The 24/7 Chat Cooperative utilizes Springshare’s LibChat module -- one of the features of its highly regarded LibAnswers virtual communication tool. By integrating the cooperative directly into an existing platform, any one of its approximately 2,500 LibAnswers institutions have the option to seamlessly access the cooperative.
Springshare currently offers academic library, public library, and Spanish speaking cooperatives with the option for separate local cooperatives. Additional types, e.g., law and medical, are planned for the future.
This launch follows Springshare and OCLC’s May 31, 2019, announcement that QuestionPoint and its subscriptions were transferring to Springshare, a recognized leader in the development of reference software for libraries worldwide.
Springshare software helps libraries engage with their communities and deepen relationships with users. Our SaaS suite is used by over 7,500 libraries in 106 countries around the world.