Springshare Support is Closed in Observance of Thanksgiving

Finding Springshare Help During Thanksgiving

As Springshare is observing the upcoming Thanksgiving holiday, Support will be closed on Thursday, November 28th and Friday, November 29th. We will be back up, running, and answering questions on Monday, December 2nd.

We look forward to spending time with our families and friends. We are grateful for so many things, including the fact that we work with some of the greatest people in the world…librarians and those who love and support them! During these two days, should you find that you have questions about our tools, we have lots of amazing help available to you!

Springshare Support Tools

Ask Springshare: Springshare Help Center

Search for help by Product or simply enter your search into the search box. Each Product homepage has a list of related topics for that product and further refining available through keywords on the right.

You’ll also find Springboards within the Ask site: FAQs on larger concepts / workflows that guide you through related tasks, pointing to the appropriate (narrower) FAQs along the way!

Ask the Community

Ask the Springy Community on the Springshare Lounge! Consulting with your peers is often the best way to get questions answered. The Lounge is organized by group (including by library type) and is a source of excellent advice.

Training

Training Recordings: We have videos on everything from Building a Guide to Restricting LibCal with LibAuth to LibInsight Custom Datasets, and more. We also have many shorter recordings on various topics in our Training Tidbits and 5 x 5 sessions! There’s a wealth of information in these videos.

Training Webinar Calendar: As you’re perusing through our documentation, watching training recordings, or talking with other clients on the Lounge, you may also want to take a peek at the upcoming live sessions on our training calendar. Now’s a great time to plan for December, including a workshop on creating content rich guides, LibWizard v2, and LibGuides winter Springy cleaning (2 times available)!

In addition to our Help Center, we also have these amazing sources of information:

  • Springshare Blog – Do you have questions about the latest updates to hit your Springy tools? Want to learn about ways people are using Springshare’s products? The blog is overflowing with good stuff. But you probably know that…because you’re here right now! Share the link with a friend.
  • Buzz Site – For heaps of information on tools you have or those your library is considering, head to the Buzz Site. You’ll also find Client Stories, Client Presentations, and our Newsletters there.

Again, we want to express an enormous amount of gratitude to our clients around the world for choosing to work with us here at Springshare. For those of you who are also observing this holiday, Happy Thanksgiving to you and yours.

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