We have a belated Valentine’s Day present heading your way (we didn’t forget, we promise!) in the form of a LibAnswers update! Read on to learn about all the new features.
Notes associated with individual questions got an upgrade:
- Multiple Notes – Add multiple notes to questions to track the internal history of a question. Notes are now Rich-Text optimized, so feel free to add links, lists, and even tag questions for later follow-up as a searchable way to retrieve past questions.
- Share Notes outside LibAnswers – Ever felt the need to consult on an answer with someone outside of your LibAnswers system? You can now email new notes to users outside your system – and best of all, replies to your notes are automatically added as a new note on that question.
SMS Threading & Updates
We’re making it easier to keep track of discrete SMS interactions with:
- Better “Previous Messages” Views – We’ve improved the info on the ‘View Previous Messages’ link so you’ll get a more complete picture of the full SMS conversation.
- Edit SMS Transaction & Threads – By default, the system defines an SMS “thread” as all questions & replies from one user in a 24 hour period. If new replies are part of an older original thread, move the new conversation to the old thread.
- SMS Notifications to multiple numbers – We’ve added more notification options to let you know when new questions come in to your system. Head to Admin Stuff > System Settings > SMS Notification Number and add multiple numbers separated with a space.
Secure / HTTPS module
We now offer HTTPS support in LibAnswers – both for full sites, and for widgets and APIs.
- If you’re loading LibAnswers content or embedding LibAnswers widgets into a separate https site (Blackboard / Moodle / Desire2Learn / etc…), our new HTTPS support will avoid those pesky ‘unsecured content’ error messages. Email us at email@example.com to set it up!
- New API Security Features – We’re adding new options for security-conscious sites to help keep API data secure. You can:
- Turn off the API entirely
- Add IP restrictions so only certain users can generate API calls
- Force API calls to load over HTTPS
Please note – HTTPS support is currently available for sites on a *.libanswers.com domain. We’re still investigating HTTPS support for sites with custom domains.
Admins, head to Admin Stuff > Metadata > Keywords Tab to see these new features:
- Keyword Admin Screen – View all the keywords in your system and view questions assigned to a keyword. Need to add/edit keywords? You got it!
- View Questions Without Keywords – View the questions that aren’t assigned any keywords and add them with one click.
- Blocking Options for Email & SMS – Has your system received a spam email or SMS message? Then SPAM it! You’ll find a new ‘Spam’ icon in your Unanswered Queue. Click to report suspicious spammy emails and we’ll rollout a red-carpet SmackDown!
- Improved Notifications in LibChat – We’ve upgraded the LibAnswers notifications on the LibChat screen:
- Replies to existing questions will display
- Preview new questions
- Want to answer the question? Just click it to claim it you’ll go straight to the answering page
- New System Backup API – Grab a full feed of your public knowledge base!