Affordable Platform for Libraries to Drive Engagement and Build Patron Relationships MIAMI (September 1, 2021) – Today Springshare is excited to unveil LibConnect, a unique platform marrying its existing LibCRM product’s functionality with fully featured email marketing and engagement capabilities. “By adding email marketing and engagement tools to LibCRM, our…
Add-On Module Includes Interactive and Directional Maps MIAMI (June 23, 2021) – Springshare is excited to announce the launch of LibCal’s mapping module, a new tool that visually engages and informs library patrons. Its features include interactive floor maps for seat and space booking and event browsing, as well as…
24/7 Librarian Community Network Shines on LibAnswers Platform MIAMI (February 24, 2021) – Today Springshare recognizes the one year anniversary of the relaunch of the 24/7 Global Chat Cooperative service – a worldwide librarian community answering patron questions and chats when their local librarians are unavailable. “Our 24/7 Global Chat…
New Quality of Service Features Round Out Communication Platform MIAMI (January 27, 2021) – Today Springshare announces a new suite of LibAnswers features dedicated to gathering user feedback and harnessing metrics important to virtual reference, library assistance, and support services. Together they provide customers with the ability to reduce dissatisfied…
Mobile-First & Affordable Holds Management Tool Now Available MIAMI (October 15, 2020) – Today Springshare is launching Pickup Manager, a new LibApps tool designed to help libraries improve workflows around the pickup of library holds. Pickup Manager combines Springhare’s scheduling and communication features with integrated library systems (ILS) holds functionality….
Mobile-First, Robust, & Affordable Holds Management Tool MIAMI (September 16, 2020) – Today Springshare is announcing Pickup Manager – a new LibApps tool designed to help libraries improve workflows around the pickup of library holds. The Pickup Manager combines Springhare’s scheduling and communication features and fully integrates them with the…
Expanded Online Reference Provides a Key Remote Library Service MIAMI (July 08, 2020) – Today Springshare announces the completion of the QuestionPoint 24/7 Reference Cooperative’s transfer to the LibAnswers 24/7 Chat Cooperative. Since its launch on February 28, 2020, over 2,800 librarians have joined the global community of Springshare 24/7…
Highly Anticipated Features Include Seat Bookings & Contactless Holds Pickup MIAMI (June 25, 2020) – Springshare is announcing new features of its LibApps platform, all designed to help safely reopen public spaces. Coming in mid-July, LibCal Seats will empower building managers to adhere to social distancing guidelines, support contact tracing…
Supports Significant Increase in Patron Usage and Library Need During COVID-19 MIAMI (Month date, 2021) – As libraries across the globe quickly pivoted to online services in response to the pandemic, Springshare today shares some early numbers illustrating the size of this sudden change in library services and how it…
Springshare to add QuestionPoint to LibAnswers MIAMI (May 31, 2019) – OCLC and Springshare have signed an agreement to transfer the QuestionPoint 24/7 Reference Cooperative and all active QuestionPoint subscriptions to Springshare, a recognized leader in the development of reference software for libraries worldwide. QuestionPoint is the global industry leader…
