National Customer Service Week: Celebrating the People Who Make It Happen!

National Customer Service Week is October 7-11, and we're celebrating the amazing team of Springys who make exceptional customer service happen! Whether you've attended a Springshare training session, posted in the Lounge, or reached out to our Support Team, you've experienced firsthand how our customer service goes above and beyond. This week we're shining a spotlight on the dedication and excellence that our team brings to every interaction!

Springshare Customer Service By the Numbers

To kick things off, we're highlighting some impressive statistics that showcase how hard the Springy team works year-round to deliver top-notch customer service with every interaction. These numbers offer a snapshot of our team's dedication and accomplishments over the past year, showing their commitment to providing the very best service possible!

Springshare Support

• The Customer Experience Team has answered over 21,600 tickets.
• They've kept more than 1,400 published FAQs updated (and you've viewed them over 582,000 times!).
• Our customer service CSAT score is 93%.

Springshare Training & SpringyU

• Our Training Team has provided 175 training sessions.
• Those training sessions saw about 3,400 live attendees.
• SpringyU grew by 86 new blocks and 13 new courses (making a total of 504 blocks & 82 courses!).

The Springshare Lounge

• The Lounge currently has 6,184 members.
• 3,077 members have interacted or posted in the Lounge in 2024 alone.
• To date, there have been over 2,600 lounge posts and over 6,900 comments.

With the new LibApps integration, the Lounge has never been easier to join! Just log in to any of your LibApps and then head over to the Lounge!

Springshare Consulting

The Consulting Team worked on 246 projects over the last year, including:

• 16 custom training sessions
• 21 LibCal Interactive Mapping projects
• 24 theme implementations

Customer Kudos: What You're Saying About Us!

Just a few of the wonderful people on Springshare's Customer Experience Team!

There's nothing we love more than helping our customers, and hearing how we've made a difference truly makes our day. Your success is our success, and each piece of positive feedback fuels our passion to keep delivering the best service possible!

I love love love Patron Point, and all the folks with Springshare are super helpful, friendly, and great to work with.

Once again, Springshare's fabulous support team saved me from utter destruction, well, extreme embarrassment, at least... This level of service is why I remain an advocate for Springshare's suite of products. You help us serve our students by providing the best tools in library land, and you provide excellent instructive support.

Always great service, easy to understand answers - I appreciate your commitment to helping your customers!

Join the Conversation!

Have you had a great customer service moment with the Springshare Team? Maybe a member of our Support Team quickly and effectively found a solution for a problem you were having, or the Training Team showcased an amazing feature you now use all the time? We'd love to hear all about it!

Here's how you can share your story:

• Comment on this blog post - We'll share any comments with the entire Springy Team!
• Share on X/Twitter - You can tag us @Springshare and use #SpringyAppreciation
• Post on Facebook - Tag us @Springshare and use #SpringyAppreciation here, too
• Send us an email - You can send an email directly to news@springshare.com!

Happy National Customer Service Week! We look forward to hearing from you!