Service with a Springy Smile: It’s Customer Service Week!

It's National Customer Service Week and we’re taking this opportunity to celebrate the incredible Springys who make outstanding customer service part of everything we do! Whether you’ve joined us for a training session, connected with us in the Springshare Lounge, or reached out to our Support Team, you’ve seen their care and expertise in action. This week, we’re shining a light on the dedication and excellence our team brings to every interaction – because great service is at the heart of every Springy experience.

Customer Service By the Numbers

Let’s start the celebration with a look at some standout stats! Behind every number is a Springy team member working hard to support, guide, and cheer on our amazing customers. These figures reflect a year of dedication and a shared commitment to making every experience a great one.

Springshare Support

• The Customer Experience Team has answered over 25,000 tickets.
• They've kept more than 1,450 published FAQs updated (and you've viewed them over 450,000 times!).
• Our customer satisfaction (CSAT) score is 84%, based on customers' feedback about their Support interactions.

The Springshare Lounge

• The Lounge currently has over 8,000 members.
• 4,273 members have interacted or posted in the Lounge this past year.
• This year, there have been over 1,280 new lounge posts and over 3,240 new comments.
• We've welcomed 1,807 new users to the Lounge this year.
• The Lounge received over 31,590 views!

If you haven't participated in the Lounge yet, it's easy! Just log in to any of your LibApps and then head over to the Lounge!

Springshare Training & SpringyU

• Our Training Team has provided 118 training sessions.
• Those training sessions saw about 2,632 live attendees.
• SpringyU grew by 53 new blocks and 5 new courses, making a total of 557 blocks and 87 courses that received almost 90,000 views!

Springshare Consulting

The Consulting Team worked on 246 projects over the last year, including:

• 17 custom training sessions
• 27 LibMaps projects
• 22 theme implementations

High Fives from Happy Customers

We love what we do, but hearing how our support has helped you makes it even better! Your feedback keeps us smiling and motivates our team to go the extra mile every single day.

Springshare support is consistently the best support team that I work with, and this was no exception! You folks are the best :)

Very smooth process. Communication was first class. Everything was explained and we felt very assured and confident with every aspect. A BIG THANK YOU to everyone who contributed.

Every time I have a question or glitch that I can't figure out (and your Help FAQs are comprehensive and robust, by the way!), my query is quickly answered in a friendly tone! If we (and we rarely do) have any kind of technical issues, the Support Team is responsive, timely, and always solution oriented. Thanks Springy Team!!

Share Your Springy Story!

Have you had a standout moment with the Springshare Customer Experience Team? Help us shine a light on their dedication and excellence! Submit your Springy customer service story here.

Happy National Customer Service Week! We look forward to hearing from you! 🙂