Your patrons' questions don't stop when your library closes – and neither does the 24/7 Chat Cooperative. In this latest batch of transcripts, you'll see how our network of MLS-degreed librarians step in with thoughtful, timely support whenever patrons need help. Whether your library is stretched thin, short-staffed, or simply looking for reliable after-hours coverage, the Chat Co-Op is here to extend your team and keep answers within reach.
Co-Op librarians have answered millions of questions, helping patrons tackle research, navigate library resources, and find the support they need. And if patron feedback is any indication, library users are some of this service's biggest champions. One patron commented, "Really fast reply and my issue was solved. I LOVE LIBRARIANS!"
To highlight this service, we're sharing just a few of the interactions that happen on a daily basis. Because privacy is important to us, we've removed all personally identifiable information and replaced names with fun pseudonyms.
Our skilled librarians are there to assist with all sorts of late night research. And yes, this exchange had us wondering whether a soft serve machine might belong in the office too. 🍦
Poppy Patron: I am wondering if I can get help with finding articles showing the benefits of fish tanks and cotton candy machines in an office – i.e. Items that may boost employee morale.
Lila Librarian: Hello, you're chatting with a remote librarian today.
Lila Librarian: Does it have to be specific items? Or maybe I could search for general novelty items that boost employee morale?
Poppy Patron: If you like, I can show you the assignment I am working on. Essentially, I am trying to make an annotated bibliography to support my workplace ideas. These include a fish tank i.e. biophilic design, niceties such as cotton candy or ice cream machines, and possibly an improved CRM or communication system for a theoretical office.
Lila Librarian: I just started off with the basics: "employee morale" AND ("office decor" OR workspace OR "office design"). And these were my results: *Link to resources removed for privacy*
Lila Librarian: But I'm wondering how we can add the "fun stuff" in the search too...
Lila Librarian: Keywords: "employee morale" AND ("office decor" OR workspace OR "office design") AND (fun OR perks OR maximalist). Results: *Link to resources removed for privacy*
Poppy Patron: Much obliged, Lila, I can definitely get the required 5 sources from the links you've posted. Have a good night, or day.
Lila Librarian: Wonderful! All the best with your research
Part of being a librarian isn't knowing everything, but knowing where to find anything. Your LibAnswers FAQs give Co-Op librarians the resources they need to answer any question!
May 12, 2026 | 10:11 pm
Persephone Patron: I'm looking for a chart within the library. I find everything else just fine but I could use a guide.
Lysander Librarian: Hello, is there some particular info you are looking for in chart or guide format?
Persephone Patron: I'm researching for a chart SWOT analysis for Bath and Body Works.
Lysander Librarian: Great thanks, there's an FAQ for finding SWOT analyses at: *Link to FAQ removed for privacy*
Persephone Patron: Thank you very much for your assistance.
Lysander Librarian: No problem. Glad to help!
The need for reader's advisory can strike at any time! Providing recommendations after hours ensures that your patrons always know what they're reading next.
Peggy Patron: Hi! Can you please recommend a few of your most popular graphic novels and fiction novels for middle schoolers? Thanks!
Lucy Librarian: Hi! I'm Lucy. I am happy to help you.
Lucy Librarian: Are you the middle schooler or are you shopping for one?
Peggy Patron: Shopping for one!
Lucy Librarian: What I'm going to do is look at "best books for summer 2026" lists for young adults and compare with the catalog.
Lucy Librarian: I'll also share the links with you. This one has slides.
Lucy Librarian: What does the teen like to read? Romance, sci-fi, thriller, horror?
Peggy Patron: Romance and horror
Lucy Librarian: I've heard good things about the author Nashae Jones. Here is one of their books. *Link to results*
Lucy Librarian: Miss Peregrine's Home for Peculiar Children. It's the first of a series. *Link*
Lucy Librarian: Melissa de la Cruz has some popular romance books for teens. *Link*
Peggy Patron: Sweet, this should be enough for now. Thanks for all your help!
*Links to library's catalog removed for privacy
Want to see more Co-Op fun? Head into the archives and read our June Exchanges. For more information about the 24/7 Global Chat Cooperative, contact us and you'll be offering round-the-clock support before you know it!