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1500+ Questions Answered via LibAnswers Already

We were going to celebrate the 1000-th question answered via LibAnswers, but before we could say “cheese”, we realized this number already stands at 1547. Wow! Given that the system was released only recently, this speaks volumes about how popular and useful the system is going to be, and how easy…

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Introducing LibAnswers Analytics (Beta)

Since we introduced LibAnswers at the Chicago ALA, pretty much everybody who has seen the system has been blown away (in a good way 😉 ).  LibAnswers is the new, web 2.0 approach to online reference. Patrons can ask questions using natural language and the system will automatically suggest answers, the…

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Monthly LibGuides Stats – November 2009

What library will have the honor of being LibGuides member #1000?  Stay tuned for an announcement coming in the next few days! Community Sites: 995 Librarian Accounts: 16,669 Total Guides: 64,500 Total Pages: 400,208 Unique Visitors: 1.18 million Page Views: 30.10 million

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Updates Regarding the Support Form

Several LibGuides users have had questions about our support form recently, specifically asking who receives the emails when a user clicks the “report a tech support issue” link at the bottom of a LibGuides page.  Since this question was becoming fairly common, we figured it would be a good idea…

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New QuerySpy Statistics Reports in LibAnswers

The QuerySpy feature is probably the unsung hero of the LibAnswers system. It enables you to see the question/query activity in your system, i.e. what people  are typing and searching for, in real time. Seeing the QuerySpy in action reveals its amazing benefit. Many clients tell us the QuerySpy feature itself is worth…

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New Statistics Reports in LibAnswers

We have retooled our LibAnswers statistics pages which now include a new layout and beautiful, interactive flash-based charts. We also added a few new reports which provide even better insight into how and when your LibAnswers system is being used. Here are all the new features/reports: General System Report (accessible via Admin Console…

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Major LibGuides/CampusGuides update

Last night we updated our production servers with the new code for LibGuides/Campusguides, that we’ve been working on for the past few months. This was a major code update and it fixed all outstanding bugs, in addition to introducing several important new features: Better (much better) full-text search capability with…

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Monthly LibGuides Stats – October 2009

Community Sites: 952 Librarian Accounts: 16,083 Total Guides: 61,643 Total Pages: 389,578 Unique Visitors: 1.20 million Page Views: 34.20 million

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Embedding Wolfram Alpha Search Widget Inside your LibGuides

You have probably heard about Wolfram Alpha by now. It is a new search engine/technology – a “computational knowledge engine that draws on multiple sources to answer user queries directly.” (quote from their website).  Some people think it’s the next big thing in search, others disagree, but one thing is…

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Monthly LibGuides Stats – September 2009

With 1 million unique visitors generating a combined 30 million page views in the month of September, we think its safe to say that school is definitely back in session! Community Sites: 914 Librarian Accounts: 15,288 Total Guides: 56,363 Total Pages: 356,204 Unique Visitors: 1.01 million Page Views: 31.64 million

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