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We have added another statistics report to the already sizable Reference Analytics module functionality – the “Daily/Hourly Question Distribution” table. The report is available from the “Reference Statistics” and “Reports Wizard” screens in the Reference Analytics Tab. The report shows the number of questions asked each hour, for all Mondays, all Tuesdays, all Wednesdays, etc. during a specified time period. Since the daily reference patterns can vary greatly depending on the…

Since we introduced LibAnswers at the Chicago ALA, pretty much everybody who has seen the system has been blown away (in a good way 😉 ).  LibAnswers is the new, web 2.0 approach to online reference. Patrons can ask questions using natural language and the system will automatically suggest answers, the knowlege base can be queried and the questions can be asked from anywhere via widgets (i.e. from any web page, from…

The QuerySpy feature is probably the unsung hero of the LibAnswers system. It enables you to see the question/query activity in your system, i.e. what people  are typing and searching for, in real time. Seeing the QuerySpy in action reveals its amazing benefit. Many clients tell us the QuerySpy feature itself is worth the whole price of LibAnswers. After all, knowing what questions people don’t submit and what they are searching for is just as…

We have retooled our LibAnswers statistics pages which now include a new layout and beautiful, interactive flash-based charts. We also added a few new reports which provide even better insight into how and when your LibAnswers system is being used. Here are all the new features/reports: General System Report (accessible via Admin Console -> Statistics Tab -> General System Report.) It shows  the breakdown of questions by the source, total number of views…