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LibAnswers 2.6.5: LibChat Updates Coming Soon!

We’re cooking up another great LibChat update that’s coming soon to a computer near you! We’re planning a chat server restart to bring these updates live on Wednesday, December 23rd at 8:00am EST. There will be no downtime for the LibAnswers system as a whole. Over the past few months we…

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LibAnswers 2.6.4 Update Now Live

The LibAnswers 2.6.4 update rolled out this morning! This mini-update includes several awesome LibChat improvements and a new widget option to boot. It also includes a number of back-end server updates, which make LibChat even more stable and more powerful than ever before! New Widget Option – Skip Entry Screen LibChat provides you…

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LibAnswers 2.5 Update Coming Friday

The summer of updates continues! The LibAnswers 2.5 update is coming on Friday, July 24th at 7:30am EDT. There will be no downtime for the overall LibAnswers system, with the exception of a minute or two of downtime for users currently logged in to LibChat. Here’s what’s on deck: LibAnswers Updates Updated Dashboard…

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Delaware Libraries Using LibAnswers for Statewide Reference

With more than 30 public, academic, and special libraries participating statewide, Ask a Librarian Delaware has been servicing Delawareans since 2003. In 2014 alone, they answered 3,000 chat questions and an additional 3,000 email questions roughly equating to 500 questions answered per month. On March 1st, 2015 – the Ask…

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LibAnswers 2.4 Update – LibChat Updates and Consortial Shared Systems

LibAnswers 2.4 is coming this weekend! This update will include improvements both large and small. We’re planning to roll this update out at 8:00am EDT this coming Saturday, May 30th. There will be no downtime for the overall LibAnswers system, with the exception of several minutes of downtime for users currently logged…

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LibAnswers 2.3.1 Coming Soon!

LibAnswers 2.3.1 is coming this weekend! This update will include improvements both large and small. We’re planning to roll this update out at 8:00am EDT this coming Saturday, April 18th. There will be no downtime for the overall LibAnswers system, with the exception of several minutes of downtime for users currently…

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LibAnswers v 2.2 update now live!

We’re excited to announce the LibAnswers v2.2 update – now live for all LibAnswers v2 sites! Systems & Status Management Now Available! The all new Systems & Status Management Tool is now available in the LibAnswers v2 platform! We are very pleased to offer this amazing new module to all LibAnswers Platform clients for…

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Important Information for LibChat Operators

Starting this Saturday Feb 15, if you use Internet Explorer 8 or 9 as your primary browser, you must have Flash enabled in order to access the LibChat Operator screen. This change only affects LibChat Operators. Patrons will still be able to use any browser combination they choose, and will…

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LibAnswers/LibChat Planned Maintenance – Friday Night Feb 7th

A quick note to our community –  LibAnswers and LibChat servers will be down for planned upgrades for about 20-30 minutes on Friday February 7th, starting at 10pm EST. We are upgrading these servers to add additional capacity – we have seen a big spike in LibAnswers and LibChat usage…

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LibChat Updates Now Live

First, we’d like to extend a big Thank You to everyone who’s shared comments and feedback on the upcoming LibGuides v2 release. We’re thrilled with the early feedback from the Sneak Peek webinars, because if you can believe it, LibGuides v2 is *just the beginning*. We’re committed to updating all…

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