Archive for April 20, 2021

Meet the Librarians Saving Us from the Infodemic

Named Librarians of the Year by Library Journal, Elaine R. Hicks, Stacy Brody, and Sara Loree, founder and co-leads of the Librarian Reserve Corps, are helping researchers stem the tide of fake news during this global pandemic. The Librarian Reserve Corps was created in response to the World Health Organization’s need for timely and accurate COVID-19 research. Elaine, Stacy, and Sara quickly formed a group of volunteers to vet, index, and share literally tens of thousands of resources for the global medical community… all using Springshare tools.

… And We Get to Meet with Them!

Next week, join us for a webinar and meet LRC librarians Stacy Brody and Victoria Messana as they share how they’ve used LibGuides CMS, LibAnswers, LibWizard, and LibCRM to organize volunteers around the world as well as vet and share credible COVID-19 research with the global community.

Register Now

When: Thursday, April 29, 2021
Time: 1:00pm – 2:20pm (US Eastern Time)
Register before it fills up!

We hope to see you there next week, but if you can’t make it – this webinar will be recorded and made available on Springshare’s Learning Lab website.

We’re @ ACRL Virtual Annual Conference!

We’re going fully digital at this year’s virtual ACRL Annual Conference (April 13 – 16). We’ve got 3D holograms. Be able to chat with your fave Springy using a VR headset. We’ve even got cutting edge Smell-o-Vision technology where you’ll be able to smell Mazen’s famous baklava when you come by our virtual exhibit booth! Okay, okay – none of that is true. Except the first sentence, we ARE exhibiting at this year’s ACRL virtual conference! And, and this is a big and, we have some awesome giveaways including five $20 giftcards to bookshop.org!

Finding Our Virtual Booth

First things first, make sure you can find our booth! That’s where we’ll be hanging out all week. From the ACRL virtual conference portal, click Exhibitors in the left column and scroll down (or control/cmd + F) to find Springshare. Favorite our booth so we’ll appear in your followed items. Here’s a quick video on how to find, favorite, and explore our booth!

No sound / 1min video duration

I’m At Your Booth – Now What?

We have Offers & Giveaways!

We’re offering two giveaways if you visit our virtual exhibit booth.

  • Win a $20 Giftcard – If you opt-in to receive emails to our mailing list, enter a giveaway to win one of five $20 Bookshop.org giftcards. Bookshop.org is a great way to shop conveniently online for books and support your local bookstore in the process. We’ll announce the winners of our drawing next week.
  • Get a Discount – Who doesn’t love a bargain? If you visit our booth and fill out a form, get 10% off any Springshare tool over $499 if you buy by June 30, 2021!

Talk to a Springy!

We’ll be manning our booth during the below hours, feel free to use the Live Chat tool to ask a question. If you want a live demo, we can send along a Zoom url for a quick 5-min product overview webinar.

Booth Coverage Hours:
All times listed in US Eastern Time
  • Tue, April 13:
    • 12:45pm – 1:45pm
    • 2:00pm – 3:00pm
    • 3:15pm – 4:15pm
    • 4:30pm – 5:30pm
  • Wed, April 14 + Thu, April 15:
    • 11:00am – 12:00pm
    • 12:30pm – 1:45pm
    • 2:00pm – 3:00pm
    • 3:15pm – 4:15pm
    • 4:30pm – 5:30pm
  • Fri, April 16:
    • 11:00am – 12:00pm
    • 12:15pm – 1:15pm

Watch Videos, Download Brochures & More!

If you like browsing at your own leisure, we have uploaded brochures, videos, and links to various websites. Take a few minutes and explore our site!

Will we ‘see’ you there?

The pandemic has drastically changed how we can see people and we sorely miss our time at conferences where we got to meet many of you in-person, answer your questions, hear your suggestions (many of which made their way into our products!), and have a chit-chat. And while we still can’t do exactly that right now, we can do this! So we hope to see you this week at ACRL’s virtual annual conference!

Get One-on-One Help With Springshare Consulting

If the last year has taught us anything, it’s that we can’t do everything by ourselves… all the time. Not only is it a surefire way to burnout, but there is a high probability that things will get missed, overlooked, or steamrolled over. And that’s why Springshare is here to help. Last month we launched our new consulting services program to help you get the most out of your Springshare tools and bring your goals to fruition.

  • Really want a new LibGuides homepage redesign but you don’t have time to code up a new look & feel? We can help.
  • Doing a large scale rollout of LibCal across multiple libraries, spaces, and logistics and need help thinking about the bigger picture? We got you.
  • Do you need to get your LibAnswers system live ASAP and you don’t have time to learn about all the features and settings? We can set it up for you.
  • Do you have another plan, project, or goal and need our help? We’re here.

Bottomline, our consulting services are as robust as our tools – and our main goal is to help you succeed!

Consulting Packages – The Right Fit For Your Project

We’ll work with you to discuss your goals and ideas, explain how to configure and customize your system to meet those needs, and show you how to format data for the appropriate data imports we’ll do on your behalf. 

During the project, we’ll review any existing sites or data that you’ll be adding to your system and provide prioritized email follow-up support related to the project. We’ll finish the project with a training session (with Q&A) focused on either admin or staff users.


In addition to everything in the “Setup for Success” package, we’ll also customize your site’s look and feel area with a custom header, footer, and stylesheet to coordinate with other institutional sites.

For LibGuides, we’ll also develop a customized homepage template and up to 5 different guide templates that can be used to create great looking content in your site.


Need us to do all the heavy lifting? We can set up your system, flip all the switches, and customize the look and feel so that you have a turnkey solution.

Through a series of meetings, we’ll discuss your needs and determine the setup needed. Our experts will take care of setup, build, and design. We’ll finish the project with two training sessions, one for admins and the other for staff users.


Arrange for customized training sessions for your staff, aligned to your institution’s needs or goals. Choose from one of our standard sessions or a training session completely designed around your workflows.

Get your staff solidly trained on the basics or go beyond for best practices or advanced customization.


Do you need help with a specific project outside of our packages? Our Springy experts can help you achieve any business goals at your library, so let’s talk.

Depending on your needs and requirements, we can figure out the best way to help your project succeed. Drop us a line – our experts are here for you.


All of the above options are designed with the goal of utilizing expert Springys to help you improve online engagement, navigate your community’s shift to digital, and engage users in remote learning service models!

Learn More!

Learn more about Springshare’s consulting services and contact us at sales@springshare.com if you have any questions.

Code Release: New LibCal, LibAnswers, LibApps, LibStaffer and LibInsight features coming your way!

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, April 9. Read about LibCal | LibAnswers | LibApps | LibStaffer | LibInsight.

LibCal

Interactive Seat/Space Mapping

Our interactive Seat & Space booking module is here! With this new feature, your students and patrons can now select their desired Seat or Space with interactive maps that show real-time availability. For full information on this optional module, see our recent blog post.

  • Navigate the building map to see bookable areas & their availability.
    • Clickable “hotspots” will show users real-time availability for their desired Seat or Space availability. Hostpot colors indicate the status of each field and are customizable.
    • When clicking on a bookable Seat or Space, an information bubble will show availability, capacity, Seat/Space image (if it exists on the Seat or Space record) and power & accessibility options (if enabled).
  • “Enter” a building wing by clicking on it to see its spaces, tables, computers, etc.
    • Users can book a preferred Space or Seat based on its location.
    • If a Space has bookable seats inside, clicking on its area will open a new map showing those options. Any clickable “hotspot” can be linked to open another map if desired.
  • Users will get a clear sense of where everything is located before even entering the building or floor.
  • Receive a directional map on the booking confirmation public page and email. Directional maps will be automatically generated for booked locations from your interactive maps.

Our consulting team will work closely with you to produce beautiful, scalable maps that look great on a desktop or on mobile, then we’ll add interactive areas to them: your defined study, event, and meeting spaces; individual armchairs or tables; or study carrels. Each hotspot area will be associated with corresponding Zones, Spaces, or Seats in LibCal. Ask us to learn how to get started!

Appointment Direction Maps

We’ve added the ability to associate a map image to Appointment locations and individual Appointment users’ Directions field. Head to Admin > Appointments > Manage Locations > Edit Location to associate a map image with an Appointment location or Appointments > My Settings > Appointment Settings to associate a map image with an Appointments user’s “Directions” field. When a patron books an Appointment on the public pages, a link to map image(s) will be displayed on the Booking form and Confirmation page next to that Appointment location and/or Directions field. It’s also possible to include links to Appointment location maps in Appointment-related emails via new Email tags.

Event Directional Maps

You can also associate a map image for Event locations! If a map image is set up for an Event Location in Admin > Events > Event Locations > Edit Location, a link to the map images will be shown on the public Event page, if that location is an “Onsite Location.” As with Appointments, map links can be added to Event-related emails with Email Tags.

Cisco Webex Online Appointments & Events Integration

But wait, there’s more! Our Online Appointments & Events Cisco Webex integration is here! The integration will work the same way our current Microsoft Teams & Zoom integrations do in LibCal. You will first need to connect the integration from the Admin > Integrations > Online Appointments & Events page. After the Cisco Webex integration is successfully connected, users will be able to authorize the integration for their account for use with Appointments and Events.

Other

Appointments
  • We’ve added new selections for “Patron Must Book in Advance” (36 hours, 2 weeks & 3 weeks) and “Patron Booking Window” (1 day, 2 days & 3 days) settings for Appointment users. Go to Appointments > My Settings to set these options.
Events
  • A new LibAuth Event calendar type is available. When this type is chosen for a calendar, a LibAuth sign-in will be required to view the public calendar and corresponding Event pages. Head to Events > Modify/View Calendar. > Settings > Calendar Settings to choose this new calendar type.
  • You can now limit which Spaces are available for “Onsite Location” Event bookings! Go to Admin > Events > Space Locations or Admin > Space & Equipment > Edit Space to change whether a Space can be booked for an Event and therefore appear in the “Onsite Location” selection list.
Seats/Spaces
  • There are new padding duration options available (5 & 10 minutes). Navigate to Admin > Spaces & Equipment > Spaces & Categories > Edit Category > Booking Limits to select one of these new padding options for a Space Category.
  • You can now add intro text to the “New Reservation” (/r/new) page! Go to Admin > System Settings > Language Options > Custom Language > Spaces & Equipment > New Reservation Page Intro Text to set this up.
  • The ability to set LibAuth group level rules at the individual Space location level is now available when LibAuth is set to be used across all locations on the Admin > Spaces & Equipment > LibAuth page.
  • Early Check In (or not!). When checking in a patron on the admin side of LibCal, a new prompt will appear if the check in is attempted before the selected check-in window for the location. Admin users can decide to allow early check ins or cancel the action and wait until it is within the correct time frame that was set on the Admin > Spaces & Equipment > Edit Location > Seat/Space Check In panel.
  • Spaces stats reports will now display total hours rather than total minutes. Head to Stats > Spaces to see your Spaces statistical reports.
  • We’ve added an option to retrieve the Name & Email from Exchange (when possible) to display when using synched Exchange bookings for a Space. Go to Admin > Spaces & Equipment > Edit Location > Outlook > Exchange > Outlook/Exchange Bookings in LibCal to enable this feature.
  • The API endpoints for Space bookings will now return the date and time bookings were created.
Other
  • We’ve added Irish to the public language selections that are currently available in the page footer.

Check out our recorded training sessions, and don’t miss the LibCal release notes on the Springshare Lounge! [Back to Top]

LibAnswers

The April release is on its way, and is bringing several oft-requested features to LibAnswers! With this release we’re thrilled to bring Coverage Reports to LibChat, which will make it easy for site Admins to see the amount of chat coverage their staff provides. We’re also excited to begin introducing a series of updates intended to improve chat stability and eliminate our reliance on third party cookies during chat. For the full breakdown of everything rolling out in this release, head to the Springshare Lounge to view the release notes.

Chat Monitoring & Coverage Reports

We’re introducing a new reporting center for Chat Monitoring Activity. These reports will be available to site admins in an LA site; they’re designed to provide an in-depth breakdown of the amount of time that your staff have spent monitoring various chat departments in your LibAnswers system, and how many chats folks have claimed during those time periods. We will begin gathering data when we release the update, and the total amount of coverage time and total number of chats answered will be available beginning from this date onward. These reports will also include specific logs that represent the login and logout times of each chat staff member as they monitor various chat departments, and this portion of the data will be available on a rolling basis for up to the past 3 months, beginning on the date of release. Once the release is complete in your region, Admins will be able to view this new suite of information at LibChat > Coverage.

Chat Server Updates

With this code update, we’re releasing the first of a series of changes that will chat stability and connectivity. Over the next several releases, we will complete the process of moving all chat server traffic from their current domains (which can include libchat.com domains, as well as custom domains like libanswers.mysite.edu) to a libanswers.com domain. In doing this, our focus is on reducing and then eliminating the issues presented by third party cookies in chat, which we feel is critical as most web browsers are moving toward increased user privacy.

With our current release, all chat traffic for users in sites on a *.libanswers.com domain will move to libanswers.com, which will eliminate the use of third party cookies for these sites. In our next release, we plan to update the URL of the LibChat dashboard (and only the LibChat dashboard) for sites on custom domains to a libanswers.com domain, which will entirely eliminate the need for third party cookies. 

Good to know: If your site has previously needed to add our chat server to an approved domain list (cascade.libchat.com), now is an ideal time to also ask your IT department to add our new server address. These vary depending on the region you’re in: chat-us.libanswers.com (US region, which includes South America and Africa), chat-ca.libanswers.com (Canada), chat-eu.libanswers.com (European region), or chat-au.libanswers.com (Australia/Pacific Region).

And Coming Soon…

We’re hard at work revamping several of our back-end search features, in an effort to bring you a faster and more intuitive search interface! Our first order of business is updating the chat transcript search page; in our next release, we’ll be overhauling our underlying search engine to bring you even more powerful chat transcript searching.

Upcoming LibAnswers Training Sessions:

Also check out our recorded sessions, and don’t miss out on the complete LibAnswers release notes on the Springshare Lounge! [Back to Top]

LibApps

LibAuth Innovative Polaris Authentication

We’ve added the Innovative Polaris authentication to our growing LibAuth authentication protocols. Just go to your LibApps page > Admin > LibAuth Authentication and add a new Polaris configuration. Please note that Polaris integration is not yet available for Pickup Manager.

LibAuth Polaris

Upcoming LibGuides Training Sessions:

Also check out our recorded sessions, and don’t miss out the LibGuides release notes on the Springshare Lounge! [Back to Top]

LibStaffer

  • Customize the look and feel of your Schedule widgets with CSS! Set this up at Admin > Schedule Settings > Edit Schedule > Widgets where you will see a new “Custom JS/CSS Code” panel.
  • The ability to filter the Time Clock Report by the Organizational Hierarchy is now available in your LibStaffer Reports. Head to Reports > Time Clock to make use of these new filters when running this report.

Want to learn how to best use LibStaffer’s features? Check out our recorded sessions, and don’t miss the LibStaffer release notes on the Springshare Lounge! [Back to Top]

LibInsight

Stacked Chart Option for Numeric Fields in Dashboards

We’ve added the “Display Stacked Chart” option for Custom/Shared Datasets with Numeric field Y-Axis and Single/Multi-Select fields for Data Labels. This enables a stacked view for your Select fields so that you can see the total for each Select option.

Dashboard Chart Option

Check out the LibInsight release notes on the Springshare Lounge! [Back to Top]

That’s it for this round of updates from Springy HQ. We would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you many more improvements in 2021. We are always here for you if have any suggestions or questions.