It’s been said before, but it is worth repeating – 2020 has been a year. Springshare support is not only excited to say goodbye to this really tough year but also to take some (well-deserved) time off. ICYMI, in our recent newsletter – the Springshare Support team answered 35,000 support questions this year… up 19% from 2019. We also taught training sessions to 8,500 attendees, had 20 major product releases, and more. Phew, we’ve been busy! Therefore, our Springshare Support, Training Team, and our Facebook and Twitter accounts will be closed for a few days over the holidays.
Springshare Support Schedule
(Including Training & Social Media)
Will be monitoring for emergencies. All non-emergency questions will be answered when we reopen.
- Thursday, Dec 24
- Friday, Dec 25
- Friday, Jan 1
Reduced support hours (9am-5pm U.S. EST):
- Monday, Dec 28 – Thursday, Dec 31
Springshare 24/7/365 Global Reference Will Be Open!
Our Springshare 24/7 global reference service, which backs up your reference chat service with MLIS-degreed librarians, will be open! When we say 365 days a year, we mean it. 🙂
If you’re interested in adding 24/7/365 chat coverage to your reference outreach, contact us at firstname.lastname@example.org.
If You’re Still Working… We Have Suggestions!
If you’re still working over this holiday season, we have some suggestions for you to help make the most of your time!
SpringyU – is all about self-paced learning via short videos. Choose to learn with Blocks or beef up your skills with Courses. If you’ve got 5 minutes or a lot more than that, you can attend SpringyU right from your chair.
Springshare Buzz – Been hearing the buzz about Pickup Manager, and want to check it out? Or perhaps you’ve been hearing a lot about the LibAnswers Co-Op but don’t know what it is? Does a 5-minute LibCal Seats overview video sound exactly like what you’re capable of handling today? Check out the Product Highlights page on the Springshare Buzz Site for quick looks and more.
Catch up on Updates – It’s really helpful to keep up with all the new features and fixes for Springshare tools that are now available to you. Plus, we also released a mini-update for LibCal last week!
We want to thank you for continuing to be our awesome’sauce clients in what was most certainly a difficult and turbulent year. We are so grateful for the opportunity you’ve given us and the trust you have in us to help you and, ultimately, your patrons. Thank you for sharing your feedback, suggestions, and wishlists and for your never-ending example of true dedication. We’ll see you in the New Year and goodbye 2020!