Archive for January 30, 2020

Using LibGuides to Swiftly Address Current Events

LibGuides for current events

Librarians Don’t Miss a Beat!

Librarians in 96 countries have built more than 719,000 LibGuides. They build subject guides and course-specific guides. Some guides serve as the library’s website. There are how-to guides and guides that reach out to specific demographics. Using LibGuides to share knowledge is easy and that is never handier than when librarians must build guides to respond to current events. When you have to address the matters that your patrons find most pressing and which are, in a way, imminent like tax season or a holiday, a census, a hurricane or a particularly dangerous outbreak, it’s critical that the tool you’re using doesn’t get in the way.

When There’s an Outbreak…Break Out the Information!

The word “epidemic” hits the airwaves and the soundbites travel so fast, it’s a wonder that librarians can keep up. But that’s exactly what they do. We’ve seen LibGuides built on SARS and the H1N1 Swine Flu. You’ll find guides on MERS, which is caused by a coronavirus and some built on the Zika virus, transmitted by mosquitos. Whether the guides and pages were built right at the beginning in response to the need for information or after the fact in order to help people study and learn about the epidemics, LibGuides allows librarians to add:

  • Images of maps showing the affected countries
  • Links to the Center for Disease Control
  • Videos of how to wash your hands
  • Infographics with tips on how to put on a mask
  • Access to useful articles, websites, and recommended databases to learn more

The 2019 Novel Coronavirus is in the news today. Springshare has already found LibGuides popping up, many of them with notes stating they are works-in-progress because the librarians are currently assembling the information. The patron focused New York University Health Sciences Library has an excellent example whose subheading reads,

In recognition that people are interested in learning what is currently known about the 2019 Novel Coronavirus outbreak, we have gathered the following information

The Western Academy of Beijing Red Scroll Library has a Middle School Parents LibGuide to which they’ve added a brilliant page on the 2019 Coronavirus. Along with a lot of useful information, it features an infographic with symptoms, another with ways to reduce your risk, and even includes a video of questions being answered by Dr. Maria Van Kerkhove of the World Health Organization.

The Cleveland Clinic has labeled this an evolving situation and added a page on the 2019-nCoV to its Infectious Disease guide that includes a downloadable toolkit. The American Embassy School in New Delhi, India has added a Wuhan Coronavirus page to their Current Events and Fake News LibGuide built by the school librarian. It shares articles about how the virus is reported, recommended databases and subscription magazines for news, government/NGO information sites about the virus, and more. Being able to pull a LibGuide together quickly to share vital information and curate ways to further delve into epidemics and pandemics is invaluable. These guides can continue to be updated keeping them, and their patrons, current.

Building LibGuides for the Census.

The upcoming census is something you can certainly shed some light on for your patrons, even if your patrons are…libraries. The Southeastern New York Library Resources Council built a LibGuide called Census 2020 for New York Libraries.

  • It shares key roles for libraries and contains information that is specifically tailored for Public, Academic, and School libraries.
  • There is also information on how to be a census site.
  • You’ll find a page on training sessions

Loyola University Chicago has a guide on the census that features an infographic called Census 101: What You Need to Know. It also contains census history and information on why the census is necessary, which may sound like the most basic question of all — but it needs to be answered.

If the 2020 Census hasn’t come up yet, it will and libraries have a vested interest in making sure people understand how important it is and aren’t afraid of it. LibGuides can help you share information about how the census impacts the community and many libraries are sharing what sorts of questions will be asked and even what won’t be. Like any survey you might share with LibWizard, more people tend to participate if they know what the information they provide will be used for and roughly how many questions there will be. They like to know it will make a difference if they take the time to do it. You can even add a discussion board to your guide or embed a LibChat widget so patrons know you are there to help with further questions.

Get Up to Speed with LibGuides on Current or Upcoming Events.

Whether you want to build a guide on the approaching Election complete with ways to see if you’re registered and important dates,  information on what a caucus is, candidates, and anything else you choose to add, or if you want to build a page on the Academy Awards, or create a guide for a visiting author or whatever you have on the horizon, Springshare can help you strategize the best ways to do it.

Here are some upcoming free training sessions. All the times listed are U.S. ET.

We also have some recorded sessions you can watch at your convenience.

Check out all our live training sessions.

 

The LibAnswers 24/7 Chat Cooperative Your Patrons Will Love!

Launching Soon! Going Live Feb 28, 2020 Add 24 7 or custom coverage hours

The 24/7 Chat Cooperative is Near-Ready for Take Off!

It’s an exciting time for us here at Springshare as we prepare to launch the LibAnswers 24/7 Chat Cooperative. It’s going live on February 28, 2020. To answer the demand for a look at how the Cooperative will work, we’ve set up more sneak-peek webinar dates in case you missed the first round because they were booked solid or the times didn’t work out for you.

Since our acquisition of QuestionPoint in May of 2019, we’ve been diligently working to build the infrastructure for the Global Chat Cooperative. We wouldn’t be Springshare if we didn’t add some super fun features. Plus, we’ve created opportunities for you to participate in the ways that make the most sense for your particular library needs.

The best part? Your patrons are the real winners as they get the help they need — when they need it. That’s a mission statement at its simplest and we’re geared up to help you make that a reality.

Just Now Hearing About the 24/7 Global Cooperative?

First things first! If you’re not a LibAnswers user yet, here’s a short overview video that gives you a tour and includes a deep dive into the LibChat features.

The LibAnswers Global Reference Cooperative can be added to an existing LibAnswers system and includes hundreds of participating librarians and 20+ Springshare MLS librarians, delivering the highest quality co-op reference coverage for libraries.

  • The LibAnswers 24/7 Cooperative allows librarians across multiple LibAnswers systems to provide collaborative chat reference.
  • Librarians answer patron chats on behalf of all member libraries within the cooperative.
  • This means, all of your patrons can get library help, even when your physical doors are closed.

The Flexibility to Serve Your Patrons.

Having options is the key to this 24/7 Cooperative unlocking possibilities for your patrons. There will be two global cooperatives to start, one for academic libraries and one for public libraries. We plan to add more down the line, for instance for law libraries, medical libraries, etc. You can also exercise the option to create your own local cooperative for your consortium, state, etc.

  • You will have the option to decide your coverage levels. You may want coverage 24/7, you may not. You can decide which hours you need a hand with based on your library and patrons.
  • You can participate in the Co-op or just get the backup coverage without participating.
  • You can get help with more than just chat services if you need it.

Prioritizing the patron experience is critical to creating a library that your community turns to and needs and loves. Anticipating the needs of patrons is a challenge because people are the ultimate variable. The LibAnswers 24/7 Cooperative helps you provide answers to questions

  • for the students who are in class all day and then work jobs to help pay for school and subsequently must do their research at odd hours.
  • for patrons who work evenings or the graveyard shift or start their days pre-dawn.
  • for library users who need to reach you during holidays or snow days or when they’re up late with a young baby and need recommendations for books on sleep training.

It’s hard to know when someone is going to need your help with research — because their teen just remembered an assignment on Ancient Rome is due tomorrow. Nor can we know when someone is going to suddenly find a need to see sample resumes and cover letters. We can’t anticipate what they’ll ask.

But there’s a chance they might want to talk with a librarian… after your doors are closed. Springshare’s 24/7 Global Cooperative can help you be prepared for that — and get them the answers they need. Come to a sneak-peek session and learn how it all works.

New Sneak-Peek Sessions Added!

All times listed below are in U.S. Eastern Time.

Can’t attend? Don’t worry. Just go ahead and register for any session and select ‘Watch the Recording’ on the sign-up form. We’ll send you the link to view the recording as soon as it’s available. To ask questions now or to get more information, contact us.

Webinar Schedule:

Get Tips, Ideas & Early Looks at Springshare’s ALA MW Booth!

We’ll Be There with Bells On!

The Springshare team is gettin’ Philly with it — packing bags, researching places to eat, and gearing up to meet you in Philadelphia, January 24-28 for ALA Midwinter. Our guest presenters are ready to rock. We’re focused on all the exciting tips, ideas, and strategies we’ve been prepping to share. Plus, you’ll get a special look at the new LibAnswers 24/7 Chat Cooperative. So make a plan to stop by Booth 1056. Our goal is to have you walk away with ideas you look forward to sharing… with the very next person you see!

If you’re not at liberty to make your way to Philly this year…you can be more than in our thoughts. You can be in tune and involved via our Facebook Page. We’re streaming select presentations LIVE. They will also be archived and available after the events on our Facebook Video Page.

Good to know:

  • You do not need to have a Facebook account to view the videos… just ignore the login/sign-up information and continue.
  • If you LIKE our page, you won’t miss out on future streams of guest speakers, etc.
  • If you adjust your Springshare notifications to ON, you’ll receive notifications in your Facebook feed for product updates, videos we share, and more!

Guest Speakers – Streaming LIVE on Facebook.

All times listed are in U.S. Eastern Time.

 

Taking LibGuides Beyond the Library

Presenter: Jen Hasse, University of the Sciences

Friday, January 24 – 5:45pm to 6:00pm

Jen will discuss using LibGuides as a tool for cross-campus partnership and community building. From guides created to promote and facilitate authors visits, book clubs, and film screenings to resources guides that support advising, student health and wellness, and other student support departments, LibGuides can go beyond the library!

 

 

March Mammal Madness & LibGuides: The Bracket for Animal Lovers

Presenter: René Tanner, Arizona State University

Friday, January 24 – 6:15pm to 6:30pm

When you think of March, you automatically think of March Madness. At ASU, they’re doing things a bit differently. March Mammal Madness is an educational opportunity to learn all about our planet’s species interwoven with a ‘sporting’ bracket to serve as a thrilling competitive experience. The entire tournament is housed in a LibGuide with a downloadable bracket and Rounds are narrated on Wakelet.

This flash presentation will discuss March Mammal Madness and hopefully get you inspired to get in the game at your Library this coming March.

 

Reaching Them Where They Are: Put the Library Where Students are Learning with LibGuides / LMS Integration

Presenter: Olivia Given Castello

Sunday, January 26, 2020 – 11:00am to 11:15am

Temple University recently established a “Library” button in the navigation menu of all courses in Canvas that shows an automatically matched guide from TU Libraries LibGuides system. By bringing library resources and services to students at their point of need, the Library button gives them easier access to these supports.

This flash presentation will show Temple’s Library button in Canvas, discuss takeaways from a pilot study on Library button usage, and highlights of the process of getting the integration approved with campus stakeholders.

Product Flashes: Overviews, Tips, and Ideas.

All times listed are in U.S. Eastern Time

LibStaffer:
LibStaffer: Staffing Workers, Volunteers, & Pages

Whether juggling multiple service points with different staffing needs and duties or handling restrictions on who can work when and for how long, LibStaffer takes the hard work out of staffing and scheduling so you have time for more important projects.

  • Saturday, January 25, 2020 – 9:30am to 9:45am
LibGuides:
Build-a-LibGuide: Census

Your patrons, students, and other library users will have questions about the 2020 United States Census – from why a national census is held, to how they will be counted. Be ready with all of the information they need. We’ll look at examples of guides all about the U.S. Census and partially build a LibGuide together.

  • Friday, January 24, 2020 – 6:30pm to 6:45pm
Build-a-LibGuide: 2020 Elections / Streaming on Facebook Page 

Looking to build a 2020 Election LibGuide? Join us as we’ll look at examples for 2020 US Election Guides.  From there we’ll do a partial build based on best practices for this guide type.

  • Saturday, January 25, 2020 – 10:30am to 10:45am
Customizing LibGuides with Google Fonts / Streaming on Facebook Page 

Explore customizing your system fonts in LibGuides using Google Fonts. For this session, it’s recommended that you have a basic understanding of CSS.

  • Saturday, January 25, 2020 – 11:30am to 11:45am
Using LibGuides to Promote Social Issues With Timely Responses / Streaming on Facebook Page 

All teaching librarians know – the most successful teaching sessions are based around an assignment, or project, or task. Why? Because contextual learning = long-term learning. That same equation applies when you connect learning resources with topical, current events. Users are far more likely to engage with and deep-dive into material when the subject matter is topical and relevant to them.

  • Sunday, January 26, 2020 – 11:30am to 11:45am
LibWizard:
LibWizard: Create Self-Paced Learning Tutorials / Streaming on Facebook Page

Teach Patrons to use eBooks, Databases, and Your Catalog. Literacy extends beyond your front doors. Create engaging, self-paced learning tutorials with live interactive websites, embedded videos, and more. Your patrons can engage with the library and expand their information literacy skills at the same time.

  • Saturday, January 25, 2020 – 12:00pm to 12:15pm
LibAnswers:
24/7 Chat – Join the LibAnswers Community

The LibAnswers 24/7 Cooperative allows librarians across multiple LibAnswers systems to provide collaborative chat reference. Librarians answer patron chats on behalf of all member libraries within the cooperative. This means, all of your patrons can get library help, even when your physical doors are closed. The 24/7 Cooperative is staffed by contributing member libraries and dedicated Springshare MLIS reference librarians.

LibChat: Meet them where they are with Screensharing

Need to see what the patron sees? Want to share your screen with them? Now you can!

LibAnswers: General Overview

Be Where They Are… On EVERY Device. LibAnswers is your multi-channel communication platform that empowers you to assist your patrons where they are (Facebook, Twitter, SMS, Chat) on every device.

  • Sunday, January 26, 2020 – 9:30am to 9:45am
LibCal:
LibCal: Calendars + Spaces + Equipment… Oh My!

LibCal – All The Components Work… Together. Make use of seamless integration within LibCal. Learn to Create an Event + Book Spaces & Equipment. Plus check out how to use Billing, Payments, and Discount Codes.

  • Saturday, January 25, 2020 – 3:00pm to 3:15pm
LibCal: Appointments: Meeting Your Users

See how LibCal Appointments help you promote and manage your time. See how to use appointments for Research Consultations. Explore the Sync with Outlook and Google feature. Envision using LibCal for your Student Tutors, too!

  • Saturday, January 25, 2020 – 3:30pm to 3:45pm
LibCal: Reservation Confirmed: Spaces and Equipment

Whether you have a few study rooms or tons! Join us for a 15-minute look at how easy it is to allow patrons to book spaces, places, and equipment!

  • Sunday, January 26, 2020 – 3:30pm  to 3:45pm
LibInsight:
LibInsight – COUNTER 5 / Streaming on Facebook page

See how COUNTER 5 and LibInsight work together to get you your data.

  • Sunday, January 26, 2020 – 1:30pm  to 1:45pm
LibCRM:
LibCRM: A CRM for Outreach Librarians w/ New Operational Emailing Functionality!

LibCRM is a Customer Relationship Management platform built for the specific needs of libraries. Offer a superior customer experience by gaining a better understanding of your users and their needs.

Code Release: New LibCal, LibGuides, LibAnswers, LibWizard, LibInsight, and LibCRM features coming your way!

Happy New Year, Springyverse! We’re super excited to get new features out to you in 2020, including (later this year) the much-anticipated LibAnswers 24/7 Cooperative (go live date is February 28th for early adopters and May 29th for the whole cooperative)!

Our January release gets us one step closer to having live cooperative functionality and (of course!) includes great new features for LibAnswers, LibCal, LibGuides, LibWizard, LibInsight, and LibCRM. We also have one announcement about a change that affects all apps; we’re implementing this change due to a change in the way browsers will be handling cookies in the near future.

These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, January 17.

Read about: LibAnswers | LibCal | LibGuides | LibWizard | LibInsight | LibCRM

SameSite Cookies

First up, we have a change to bring you that affects all Springy apps. With this code release, all Springy apps include the SameSite flag for all cookies that are set within our apps. This is all completely transparent to end users (so there’s nothing for anyone to do!) and it improves security for everybody involved. As a part of their effort to improve privacy and security all across the web, Chrome is going to start looking for this flag in all cookies with their February 4, 2020 release of Chrome 80. Other browsers are expected to follow suit in the coming months.

This flag is meant to prevent the malicious use of cookies, particularly in Cross-Site Request Forgery (CSRF) attacks. The SameSite flag indicates whether each cookie can be used outside the website that created it. Cookies without this flag will fail in the new version of Chrome, potentially hobbling some website functionality.

You can rest assured that your Springy apps will just keep on trucking and we will be monitoring closely to ensure all goes smoothly for our customers!

Want to know more? Read this post, this other post, or the Chrome team’s explanation for developers for in-depth details.

LibAnswers

We have so many exciting features to share with you! This release brings lots of polishes and updates to the new LibChat dashboard, plus a bevy of nice-to-have features across the board.

But before we get into the new features, a quick side note: if your site hasn’t yet switched to the New Chat Dashboard we strongly encourage you to give it a look and make the switch! The new chat dashboard contains extensive functionality that won’t be available in the classic chat dashboard, including things like dedicated Department group chats, Screensharing capabilities, improved transfer functionality, customizable views, internal notes at the end of chats, and much, much more. When you’re ready to make the switch, Admins can head to Admin > LibChat Setup > Settings to switch everyone over to the new dashboard.

LibChat Features

  • Chat transcript with system messages included.System Messages Included In LibChat Transcripts – Now when you view a chat transcript, in addition to seeing the back and forth chat conversation with the patron, you’ll also see high-level system messages so you know when key actions happened in the course of the chat. For this first release, you’ll see system messages related to the following chat actions: Chat Transferred, Contact Information Requested/Received, Screensharing started/ended, and Co-Op Fallbacks (where a chat was answered by a Co-Op after waiting for X period of time). To see this in action, head to LibChat > Transcripts and view a new chat transcript.
  • Improvements to Multi Chat Overlay View – The Multi-Chat Overlay View gives you the ability to view and respond to multiple chats in the operator UI at the same time. We’ve made several polishes to this view, with a basic goal of reducing the amount of real estate that’s devoted to the various UI elements, and devoting more real estate to the chat pane. We hope that these improvements will make it easier to view and respond to a multitude of chats at once. To see it in action, in the new chat dashboard, head to Settings > View chats in Multi Chat Overlay.
  • Improved In-Chat FAQ Search Capabilities – Instead of showing a FAQ search box in a modal window overlaid over the chat, we’ve moved the FAQ search capabilities to a tab within the chat interface, which will show up next to the “Contact Info” tab for any patron chat. Making this change means that you can now search and view FAQs while continuing the chat conversation with a patron. Even better, the new FAQ search can be launched in a separate window, so you can view FAQ content and the contents of the patron chat at the same time! To see this in action, open a patron chat and click the “FAQs” tab.
  • Improved Chat Transfers – We’ve added a couple of nice-to-have improvements to the Chat Transfer modal window! When you transfer a chat you’ll now see a note on the number of active chats that each chat operator is currently engaged in, so it’s easier to know who’s already really busy vs. who’s able to take on a new chat. We’ve also added a handy jump feature that allows you to jump to a 1:1 chat with any chat operator from within the transfer window, making it super easy to chat with other librarians outside of the patron chat transaction and see whether they’re free and available to answer a chat. To see these improvements in action, head to the new chat dashboard, claim a patron chat, and click the “Transfer Chat” button.
  • Updated “Who’s Online” Information – We’ve also added data on the number of active chats each user is currently involved in to the admin-only “Who’s Online” screen. To see this in action, admins can head to Admin > LibChat Settings > Who’s Online.
  • Streamlined Connection Alerts – Previously all connection messages were displayed indefinitely. They needed to be cleared/dismissed manually, which led to a really clogged status message and alerts screen. Now error messages will still display on screen, but when the connection issue is resolved the previous messages will expire and clear themselves from the screen, since they’re no longer relevant.
  • Disable Follow Up Functionality in Chat – By default, there are a number of points in a standard patron transaction where LibChat can prompt a user to create a follow up ticket in your LibAnswers system, for asynchronous follow up. If your site is using LibAnswers primarily/solely for chat, we’ve added a way to turn off these automatic prompts, so patrons won’t be prompted to create a ticket in your LibAnswers queues. To turn off this functionality, head to LibChat > Chat Widgets > Edit Widget > Enable patrons to submit follow-up Ticket request and uncheck the box.

Performance & Accessibility Updates

  • Performance Improvements – We’ve made a number of under the hood improvements to several pages and functions throughout LibAnswers. While you won’t see any obvious differences on the surface, pages including the LibAnswers Dashboard, the Ticket Answer Page, and functions like exporting LibChat transcripts will load faster and offer generally better performance than before!
  • We’ve added a missing Aria landmark to the floating LibChat button widget, so these will be properly recognized by assistive technologies.
  • We’ve added a missing aria-expanded attribute to the Ask Us widget, so it’s clearer to assistive technologies whether those widgets have been expanded (and should therefore be the active pane) or not.

Fixes

  • Missing Referring URLs in the System Status Management Module – Previously, chats that were started from the System Status Management Module were missing the referring URL information, so chat operators weren’t able to see the page where those chats were started. This has been fixed, so the referring URLs should now appear as they normally do!
  • Previously, when searching LibChat Transcripts, the initial question text wasn’t being included in the search results. Now, the initial question is included in search results, in addition to the rest of the transcript’s contents.
  • Reusing FAQs on Android devices – we discovered and squashed a bug that impacted folks using Android devices to answer tickets – for those folks, reusing an FAQ could fail in some instances. We’ve fixed this, so Android users can now reuse FAQs without running into unforeseen issues.

Upcoming LibAnswers Training Sessions:

Also check out our recorded sessions!

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LibCal

Appointments

Features
  • Example of the Booking Details screen.A column for the Appointment Booking ID has been added to the Appointments Booking Explorer. Clicking on the Booking Id brings up the details modal for the corresponding appointment, where you can also edit the appointment details, if needed.
  • Outlook/Exchange Sync ID or Google Sync ID now displays in the Appointment details on both the main Appointments page (Upcoming Appointments list) and the Booking Details screen.
  • Accessibility updates:
    • Aria role/landmark information has been added to the Appointment public screens.
    • All content can be navigated via keyboard on the admin pages.
Fixes
  • The info icons on public appointment booking pages now line up correctly even when the nickname field has a lot of text.
  • {{{FIRST_NAME}}} {{{LAST_NAME}}} {{{DATE}}} {{START_TIME}} and {{END_TIME}} tags now display the proper information when added to the email subject in Appointments Reminder & Follow-Up emails.
  • Going to the Integrations area no longer gives a 500 error for users who had both the Google and Outlook integrations set up.
  • File attachments now correctly transfer over when transferring an Appointment from one user to another.

Calendars/Events

Features
  • The API now supports returning event registrations.
  • We’ve added a Google Calendar button to the public pages for events so users can more easily add events to their GCal.
  • We’ve removed the three year limit that was in place for creating future events.
  • Accessibility updates:
    • Aria role/landmark information has been added to the event pages public screens for accessibility.
    • All content can be navigated via keyboard on the admin page.
  • We’ve improved the process when cancelling registrations for past events when the event is part of a series.
  • When adding an event registration on the admin side of the system, if an event allows registration of multiple seats at once,  you can now register for multiple seats in that single admin side registration, just as users can on the public side.
Fixes
  • Publishing Workflow events that are approved/denied are now dynamically removed from the list, since they were processed. (Previously this required a page refresh.)
  • We’ve corrected an issue where users coming off the waitlist for a series linked event were not being registered for all remaining future events if their registration was modified for a single event in the series.
  • We’ve corrected an issue where changing a recurring events location from “No Location” to a booked space would not properly update the event.
  • We’ve corrected an issue where events in the ‘Draft’ state were being sent to Google Calendar if the LibCal calendar was set up to sync with a Google calendar.
  • The public page printout of a calendar once again correctly shows the names of the events each day instead of the number of events each day.

Equipment/Spaces

Features
  • We’ve added individual space summary statistics when running a specific Category in both the Equipment & Spaces stats report. There are now clickable links that will display a per-location bookings summary, per-location monthly breakdown, per-category summary, per-category monthly breakdown, per-space summary and per-space monthly breakdown.
  • We’ve modified the status in the Booking Explorer for bookings where 2-step verification was not completed on time to include this reason as to why the booking was canceled (Cancelled by System (Booking not confirmed)).
  • We’ve improved the Google Calendar disconnection process to ensure all the corresponding details will be cleared if the integration sync is disconnected.
  • If an Exchange calendar is shared with you (another user or a room/resource), you can now set up sync with that resource. You first authorize with your own account, then specify the other account/resource you want to sync with.
  • The Outlook/Exchange sync ID now displays wherever Spaces details are displayed (on the admin side of the system).
  • When adjusting the cost of a booking, there’s now an option to send an email update (including optional note) to the user who booked that space.
  • We’ve added the ability to modify the cost of a current booking to zero dollars in both the admin side availability grid and mediation pages.
  • When hovering over the equipment or spaces availability grid on the public pages, the ‘Available’ and ‘Unavailable/Padding’ status will now display and be read aloud by screen readers.
Fixes
  • We’ve fixed an issue where the ‘Create Event’ button was disappearing when a single space booking was cancelled from a booking that included multiple space bookings.
  • Equipment/space locations using K12/Daily hour templates no longer give an “Invalid Id” error if the public page is accessed via friendly URL.
  • The Booking Explorer now correctly displays cancellation times in the system’s time zone vs. the user’s browser.
  • We’ve fixed an issue where the “Info” button would no longer appear on the public spaces booking page when “All Locations” was selected and one or more spaces had information in their description field.
  • We’ve corrected an issue where the Equipment stats report was excluding bookings that had the “unpaid” status.

Hours

Fixes
  • Accessibility updates:
    • Aria role/landmark navigation has been added to the hours pages.
    • The ‘Weekly Grid’ widget’s ‘Previous’ and ‘Next’ buttons are properly labeled and we’ve addressed color contrast issues.
  • We’ve fixed an issue where the months and days of the week were not changing to the correct language if a language other than English was selected.

Misc.

Features & Fixes
  • The public pages now have labels to identify the input purpose on form fields.
  • Aria role/landmark navigation has been added to the LibCal homepage for accessibility.

Upcoming LibCal Training Sessions:

Also check out our recorded sessions!

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LibGuides

Exciting changes to LibGuides to kick off 2020 include accessibility fixes and some language options additions.

Accessibility fixes

We have a few accessibility fixes for you in this release, and a hot tip for Mac Firefox users.

  • We changed the ARIA label for guide tabs from “Guide Page Menu” to “Guide Pages” to more accurately reflect the fact that tabs are not a “menu” but a navigation tool.
  • We hid the printer icon – just the icon – in the Print link from screen readers.
  • We added the role of “navigation” to the Breadcrumbs to more closely meet the WCAG guidelines.
  • We fixed the “Return to Top” link so that the focus moves to the top along with the page. We also hid the icon from screen readers.
  • We fixed the “Skip to Main Content” link so that the focus and the page both scroll appropriately when using keyboard navigation. See also the Mac Firefox note below.
One of our Springy family reported that when you hit the tab key in Mac Firefox, the focus never lands on links on the A to Z or other LibGuides pages. We investigated, and it turns out that Firefox is following a specific Mac OS setting that’s pretty easy to change. Here’s how:
  • Go to System Preferences > Keyboard > Shortcuts > Keyboard
  • At the bottom, check the box labelled “Use keyboard navigation to move focus between controls”.

screenshot

Language Key Updates

Language keys for system and guide blogs are finally here! If your system or groups of guides (LibGuides CMS only) are in another language, or if you would just like to change the wording for the system-provided labels in blogs, posts, and comments, now you can! Go to Admin > Look & Feel > Language Options > Language Customization > Blogs to get started.

Please note: if your system is in a language other than English, and you do not see this section after January 17, 2020, it likely means that we do not have default translated phrases for your preferred language. Would you like to help out with that? Please drop us a line, and thanks!

We also updated a few other language options:

  • We fixed an issue preventing the guide password page from showing the correct language options, if the guide was in a group AND the group used a language other than the system language.
  • We fixed an issue preventing language keys for Book Assets added to a blog post from inheriting the correct language, when the blog lived in a guide assigned to a group that used a language other than the system language.

LibAuth Updates

With this update we’re bringing group capabilities to OAuth 2 configurations in LibAuth. If your SSO solution is OAuth 2, and you’d like to use LibAuth to limit LibCal reservations or LibGuides E-Reserves to certain groups of people in your community, now you can!
Go to LibApps > Admin > LibAuth Authentication > create or edit your OAuth 2 configuration > Group Permissions tab to get started.
We’ve also added a more accurate error message for SIP2 authentications that are denied due to a block from the ILS. When a patron’s record is blocked and your SIP2 configuration is set to honor these blocks, the affected patron will be notified of the block.

Small Features and Fixes

  • We removed Google+ from profile social media options, since it’s not a thing anymore. Psst! This is going to happen in February.
  • We fixed an issue that caused a 404 error to be displayed if you edited a blog post that you found via search.
  • We fixed an issue that prevented users from rearranging pages in their mSite Builder sites.

Upcoming LibGuides Training Sessions:

Also check out our recorded sessions!

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LibWizard

With this release, we’re introducing an accessible way of reordering the questions in the field editor, the ability to add individual feedback responses per question choices, improvements to rating choices display, and of course, fixed a handful of issues.

Reorder Fields via Dropdown

You can now reorder the fields in the field editor without having to drag and drop the fields around! We’ve added a field order dropdown on each field in the editor. Just click the dropdown for the field you want to reorder and select the new placement.

Reorder fields

Updates to Rating Fields

We’ve made updates to two rating field types:

  • The scale/slider rating will display a thumb label to indicate the value. Users can set the value as well by updating the input box next to the field.

    scale rating with input

    Scale rating with input

  • We’ve added options to display labels on either the top or bottom of the radio buttons rating type.
More Feedback Options for Multi-select Field Choices

Great news! You can now add individualized feedback to the answer selections for your questions by enabling ‘Display individual feedback’ on the ‘Answer Properties’ tab for your question. This is only available for multiple choice question types.

Individual Feedback Choices

Additional Features & Fixes:
  • You can a now customize the subject line of the email that is sent when someone submits a Form / Survey / Quiz / Tutorial. To update a subject line for an item, head to Form Options > Submission Behavior > Advanced Email Settings > Custom Email. This affects both emails that users can send themselves (when the option to allow users to send themselves a copy of results is enabled) and emails sent to addresses listed in the “Email Notify” option.
  • In Preview Mode, the ‘Ignore required’ setting now correctly ignores required questions that have the ‘Require correct answer to continue’ option enabled.
  • Fields now correctly inherit CSS styling set in the CSS section in the field’s Advanced Customization tab.
  • The help text for standalone tutorials displaying a website in the slide is now clearer (some websites do not allow their site to be displayed in an iframe).
  • Report charts are now keyboard accessible friendly.
  • We found that, for some Mac users, when editing an existing multiple choice field and trying to change the field type, the dropdown was frozen / could not be changed. This issue is fixed.
  • You now receive a warning if you try to save a question to the Field Bank that has the same type / name as a question already in the Bank. Continuing the save overwrites the field in the Bank. You also have the option to Cancel and change the name of the question before proceeding to save it in the Field Bank.
  • We’ve added the percent sign – % – to the quiz result display screen.

Upcoming LibWizard Training Sessions:

Also check out our recorded sessions!

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LibInsight

We have a couple of exciting features to bring you as we open 2020. One is the long-awaited inclusion of Spaces & Equipment data for Calendaring datasets that are connected to LibCal systems. The other is a new chart type for Dashboards that we know you are going to love. We have a bunch of small updates, too!

Look Deeper Into Your Custom Datasets with Numeric/Multi-select Charts

New Data Labels option for charting data in LibInsight.This new option for Dashboard charts lets you display numbers from a Numeric, Currency, or Calculated field alongside values from a Multi-Select field! This cross-tab-like option will let you divide up a field that contains numbers by another field that describes those numbers.

For example, if your Reference Questions dataset contains a multi-select field for “Question Type” and the number of minutes spent on each, you can create a chart that shows how many minutes were spent on each type of question. Or, you can chart the number of program/event attendees by session type, audience age, or any other multi-select field in your custom dataset.

To create a graph like this:

  • Go to Dashboards > Edit an Existing Dashboard or Add a New Dashboard;
  • Add or Edit a row > Edit a chart > select a Custom Dataset;
  • Select a Numeric, Currency, or Calculated field to graph for the Y-Axis;
  • Then in the Data Labels field, choose the Multi-Select field to serve as your bar/column/pie slice labels.

Example of the new charting option, in this case showing the number of attendees for instruction sessions, by month for 2019, separated by instruction topics.

Display High-Level Spaces and Equipment Data in your LibCal Datasets

From this release, you’ll see the total number of bookings from the Spaces & Equipment that you have defined in your LibCal dataset. Similar to Events and Appointments, we’ll retrieve this number every day. You can chart them in Analysis, Cross-Dataset Analysis, and Dashboards.

Since this is a new integration, we will need a little time to pull in all of the past data once this code is on our production servers (i.e., the servers you use!), so you won’t necessarily see all of your past data the moment the functionality exists in your system. There’s a lot of past data available, since LibCal is a heavily used product, so please bear with us as we populate past data for all sites in all regions.

Data from the release point onward will update in your system each day, just as the Events and Appointments data do. It is just the back fill of past data that is going to take a bit of time to complete. We appreciate your patience as we make this happen for you!

screenshot
Here’s what the data looks like in a Cross-Dataset Analysis:

screenshotSmall updates and fixes

  • We fixed an issue that prevented switching to another dataset’s Record Data page from an Acquisitions or Circulation dataset’s Record Data page.
  • The date picker no longer resets when analyzing a Financial Dataset.
  • We fixed an issue with file deletion in the Counts/Aggregate dataset.
  • The ACRL dataset successfully loads again, as it should.

Upcoming LibInsight Training Sessions:

Also check out our recorded sessions!
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LibCRM

In this round of updates, we’ve added an Operational Email module and a Profile Updates Log to the system, as well as improvements for the Bulk Import functionality, integrations with LibAnswers & LibCal, and fixed some issues.

Operational Emails Module

The Operational Emails module allows any account holder to create and send operational emails to multiple profiles at a time. Operational emails count as interactions with those profiles. The module also provides statistics like “Number of Opens” and “Number of Clicks”, among others. You can also create reusable Distribution Lists of profiles to avoid the hassle of manually adding the same recipients to different emails.

Operational emails are transaction or relationship based vs. marketing in nature. For example, Springshare sends operational emails to let our customers know when there might be scheduled downtime for a particular app or when an older version of an app is retiring.

This functionality must not be used for marketing purposes and must not include promotional content (e.g., newsletters, event promotions, etc.). We’ll be launching a Marketing Email module for these exact purposes later in the year!

Head to Emails > Operational Emails to:

  • Create a New Email: Configure basic settings, design the content / add attachments, select recipients, preview, and send. You can also save a draft of the email along the way, so you can come back and work on it again another time.
  • Manage / review / filter through all operational emails; filters include keyword, email name, owner, status, last modified, and date sent.
  • View Statistics: Number of recipients, number delivered, number bounced, opens, and clicks.
  • Edit Draft: Review draft emails at any time to complete and send them.

Operational Emails page in CRM

Bulk Import for People & Organizations

We’ve reworked the user interface of the People and Organizations Bulk Import pages to provide a better experience.

  • The instructions at the top were updated to better guide you through the process, particularly for the “add rows to the template” section.
  • The buttons to download the template / upload the import file / refresh the list have moved to the top right of the screen.
  • We’ve added filters (created by, status, errors) at the top to help you quickly locate information.
  • Import template files now include information about required fields.
  • Improved system and form fields validation: character limits, min / max fields, and other field value restrictions are now validated.
  • Improved performance to reduce loading time / time to delete bulk imports.
Projects

Filters available at the top of the Projects page.The Projects page now allows you to filter by several different fields right at the top of the page, making it easier than ever to keep track of the projects you’re working on. You can filter by Keyword, Title, Owner, Status, Updated (date range), End Date (date range) and/or number of members in the project.

Updates Log

The new (and awesome) Updates Log records and displays changes made to People and Organization profiles in the system. There is also a profile-level Updates Log page that displays changes made to a specific profile over time. In all cases, the Updates Log will show you the field that was changed, the original value, the updated value, the user account that made the change, and the date/time it was made.

  • Head to Profiles > People or Profiles > Organizations and click the View Updates Log to see the People Updates Log and Organization Updates Log. Each displays a list of modified People or Organization profiles, with one listing for each time that profile was modified / saved. The main table tells you what profile was changed, how many fields were updated, by whom, and the date/time the change was made. Use the filters at the top to narrow the list and click the View Details icon to see which fields were changed, the original value (if any), and the updated value.
    Sample log for the Profiles > People area.
  • If you want to see the updates for a particular Person or Organization profile in one place, head to that Person’s / Organization’s profile page and click the “View Updates Log” link. You’ll see a list of changes made to the profile: field, original value, updated value, who made the change, and date/time it was made.
    Sample log from a person profile.
LibAnswers and LibCal Integration Improvements

Currently CRM imports records of interactions in LibAnswers and LibCal as of 24 hours prior to the creation of a new profile. With this release, all transactions from LibAnswers and LibCal will be imported – right back to their very first interaction with that app! The integration tool can also request and import historical activity for any updated profiles in the system (i.e., if an email address or phone number is updated, historical activity can be requested).

You’re probably now wondering: what about the profiles that we’ve had in CRM for a while? No worries! The CRM team also updated the integration tool to fetch historical data for all the existing profiles in a system.

Other Features & Fixes
  • Navigation Bar – Fixed Search functionality to display the correct data.
  • People & Organizations – Improved page loading time.
  • All pages – Removed icons from the title.

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That’s it for this round of updates from Springy HQ. As always, we would like to thank you, our user community, for sharing all your great ideas with us! We love making them a reality and look forward to bringing you many more improvements in 2020. We’re always here for you if have any suggestions or questions.

Ten Springshare Blog Posts of 2019 to Remember

A Quick Look Back…

Have you been writing the date and messing up? Yes, it’s 2020! Your muscle memory will give in soon enough but as we gear up to launch full scale into the new year, here’s a look at the ten Springshare blog posts of 2019 that deserve a second read. Looking back is more than nostalgic, it’s a great way to get excited about what’s to come.

Happy New Year, everyone! We wish you all the very best and look forward to working with you on your new goals.

 

 

1. Insights into LibInsight: The LibInsight Experience at two University Libraries

January 16, 2019

 

A piece of feedback that we consistently get from librarians is how much they love to hear stories from peers. Getting a glimpse of what amazing work is being done in other libraries is inspirational but furthermore, it’s instructive. It can also help teams see if they’re focusing on the same priorities as others.

This post showcases the work being done with LibInsight. Featured are the libraries at, both, City, University of London and the University of Pittsburgh.

Learn more about how they successfully streamline data workflows.

 

2. Arizona State Uses LibGuides for their March Mammal Madness

March 27, 2019

 

If you didn’t play March Mammal Madness last year, you have to read this blog post. It’s sure to have you counting the days until the 2020 event!

Founded by Dr. Katie Hinde, its superfans would argue that this tournament is far more exciting than the basketball counterpart. Read about the brackets, the wealth of information that’s shared, and the way it all goes down in the wild!

The enthusiasm for MMM is truly a phenomenon. Anali Perry shares how they use LibGuides CMS to organize the madness.

 

3. LibCRM Goals at UCSD Include Improved Patron Communication

March 22, 2019

 

Adele Barsh and Karen Heskett from the University of California, San Diego share how they’re using LibCRM, having imported 30,000 profiles into the system!

ICYMI, take this chance to have a look at how UCSD tackles cross-team communications and looks to better reporting to help them examine their outreach programs.

 

 

 

 4. Here’s A Real News Feed. Springshare Brings You LibFoods!

April 1, 2019

LibFoods Market

 

You know how much it means to us to develop the tools your library needs. The launch of LibFoods in 2019 was the highlight of our tech team’s year.

LibFoods means you and your patrons could be no more than 200 feet from food when you choose to set up our LibFood Pop-Up Stores. Have an Edgar Allen Poe-Boy or enjoy the Girl with the Dargon Tofu.

Or, if you need to stay put, get your food delivered via InstaBookCart. Those Game of Scones can easily be brought to your next meeting.

 

5. Guest Presentations from ACRL 2019 are Available!

April 22, 2019

 

The ACRL 2019 conference was in Cleveland and Springshare had an amazing lineup of Guest Presentations.

In this blog post, you’ll find links to the recordings of 13 presentations. Your fellow librarians discuss their use of Springshare tools like LibCal, the LibAnswers Platform, LibWizard, and, of course, LibGuides and LibGuides CMS.

Be sure to grab a snack and check them out. They’re informative and heaps of fun.

 

 

 

6. LibAnswers 24/7 Cooperative aka QuestionPoint Acquisition

June 4, 2019

 

Detailing our biggest news of 2019, this blog post followed the press release announcing Springshare’s Question Point Acquisition.

It summarizes the main points regarding transitioning existing Question Point customers onto the LibAnswers 24/7 Cooperative.

You’ll also learn more about why Springshare is so excited about this acquisition and what our vision is for the future of the Co-Op.

 

 

7. Using LibAnswers for Library Security

July 8, 2019

 

Sharing interesting additional uses for our tools is one of our favorite things to do here at Springshare. The tools are so flexible. Focus on the features and you’ll think of many applications!

This post does exactly that. You’ll discover how to use the LibAnswers system as a tool to record and keep track of incidents that happen in the library.

Perhaps you discovered a broken window. At times there are altercations either between patrons or involving a patron and someone on your staff. Did someone report a stolen laptop?

Read about how LibAnswers is a great solution for handling security issues in your library.

 

8. Letters From SpringyCamp – Recordings Available!

August 8, 2019

SpringyCamp 2019, Watch Recording

 

This year, our SpringyCamp virtual conference took place on July 31, 2019. We look forward to SpringyCamp every year because it’s full of fun, knowledge sharing, and community building.

Here, we include the recordings of the SpringyCamp presentations — in case you’re feeling nostalgic for the campfire songs or if you forgot to write home about them!

 

 

 

 

9. Using LibGuides, LibCal & Equipment Booking For Makerspaces

September 25, 2019

LibCal and Equipment Booking in makerspaces

 

Supporting people’s desire to roll up their sleeves and make something, we have a blog post dedicated to the Makerspaces popping up in libraries everywhere.

With step-by-step advice on how to use LibGuides, LibCal, and the Equipment Booking module to get the word out, organize and schedule your makerspaces, this is an excellent how-to read.

 

 

 

 

10. King University Uses LibWizard To Create A Game Focused On Information Literacy

October 16, 2019

 

If you’re looking for a game-changer to help you teach Information Literacy, we share a story that does the trick! Emily Krug at King University created a game called the Battle for the Oval Kingdom designed to introduce the concepts of Information Literacy.

We’re inspired by her creativity and are thrilled to share how she put it all together.