Archive for September 25, 2018

Springshare Integration with Discovery Layers

In a recent interview with Springshare, LibApps power user Amber Tatnall, Director of Library Learning and Resources at York County Community College in Maine stated,

I think if folks don’t integrate everything, they’re missing an opportunity to reach someone.

From the moment we wake up, we make thousands of decisions a day. Opportunity Cost, or the cost of doing X at the expense of Y, is an often used mechanism for decision making. However, an often missing piece of these mental algorithms is the cost of doing nothing. Within libraryland, the cost of doing nothing can manifest itself as lower user engagement or reduced web traffic hits.

If your library subscribes to a discovery layer product like EBSCO Discovery Service, Ex Libris Summon, or Ex Libris Primo, there are multiple ways you can integrate your Springshare tools into your Discovery layers.

These integrations allow you more virtual touch points to ‘reach’ your users with a minimum of effort.

What can you integrate?

When it comes to discovery layer integration, your mind might immediately jump to LibGuides integration. And that’s great! LibGuides is a great fit for integration with your discovery layers. However, if you subscribe to multiple Springshare tools – you can (and should!) integrate them all. Let’s explore!

  • LibCal – integrate your LibCal events so when users search on “MLA”, your upcoming Citation workshops display prominently.
  • LibAnswers LibChat – embed a LibChat sidebar widget so no matter where a user ends up in your discovery layer, there’s always a way for them to ‘ask for help’.
    • Pro Tip: Create a proactive chat widget timed to pop out around the 3 – 4 minutes mark. If a user is on a discovery layer page for at least 3 minutes (that’s a long time!), your LibChat widget can slide out and ask the user if they need help. In a recent College & Research Libraries News article, librarian Michael Epstein found that proactive chat led to a 600% increase in user engagement.
  • LibAnswers Systems & Services Management Tool – Make use of the Systems & Services Management Tool to create a discovery layer-specific widget that integrates LibChat, relevant FAQs, and a feedback mechanism for patrons to submit an idea, report a problem, or share praise.

The New School embeds the Systems & Services Management Tool Widget right into their Primo Discovery Layer.

  • LibGuides E-Reserves – when students see a search box, they assume it works like Google. Enter anything in it, and you’ll get some results. If you subscribe to our LibGuides E-Reserves module, you can integrate your course reserves in Dublin Core format right into your discovery layer via OAI-PMH. This way, when a student inevitably types “Professor Smith” into your search box, they’ll actually get relevant results.
    • Pro Tip: We support custom Dublin Core metadata fields so you can customize how your E-Reserves display in your OAI-PMH compliant discovery layer.
  • LibAnswers Ask Us Form – Northeastern University used the LibAnswers API to create a custom ‘Report a Problem’ form in their discovery layer. Submissions get routed to LibAnswers with the discovery layer URL automatically added.

LibAnswers Form auto-populates the URL of where the user was in the discovery layer

Integrated a ‘Report a Problem’ LibAnswers Form

  • LibCal Equipment Booking Add-on Module – integrate your ‘library of things’ into your discovery layer using the robust LibCal Equipment Booking API. This way, when users search on 3D printers, or makerspace labs, they can actually view and reserve time using your equipment!

Where can I learn more about Discovery Layer integration?

Ask, and you shall receive! On September 19, Springshare conducted an in-depth training session on integrating Springy tools with EBSCO EDS, Ex Libris Summon, Ex Libris Primo / Primo VE. We even had a guest speaker from EBSCO, David Podboy, as well as Laura Guy, recent retiree from Colorado School of Mines, to showcase Springy integrations complete with examples and instructions.

The good news? You can watch this recording and download the presenter slides, which include detailed examples and instructions.

We hope you’ll take some time to watch the video and learn how you can avoid the cost of doing nothing by integrating your Springy Tools into as many virtual touch points as possible. As Amber stated, “… if folks don’t integrate everything, they’re missing an opportunity to reach someone.

Click to access our discovery layer training session, including examples and presenter notes and files.

LibCal 2.17 Coming Soon!

The LibCal 2.17 release is on its way, and will be live in all regions by the end of the day Thursday September 20th, 2018. This release brings loads of usability improvements, including a new bulk event publishing option, refinements for the new Appointments functionality, and so much more!

Calendars/Events:

  • Bulk Event Publishing – We’ve added several new features to the Event Explorer page, including an all new bulk publish function! Bulk publish or unpublish multiple events at once, and use the handy new publication status filter to easily find the events you need to update. To check out this new option, head to the Event Explorer page within your Calendar.
  • Event Templates Update – We’re adding additional information to the Event Templates screen, so you can see at a glance which templates have particular categories/audiences assigned and search by these parameters. Admins can head to Admin > Calendars > Event Templates to check out the new format.
  • Updated Event Location Selector – We’ve updated the Location selector menu on the add event page so it’s clearer which Space Location is associated with each category. Now, instead of just seeing the category name listed, you’ll see the format Location Name – Category Name, followed by the relevant spaces. To check this out, head to the add/edit event page and choose a location.

Appointments Updates

  • Upcoming Appointments – We’ve updated the Upcoming Appointments area  to more clearly distinguish between past and future appointments, and we’ve added a quick switch button so you can easily swap between past and future view. To check this out, head to your Appointments landing page.
  • Low Availability Alerts – You’ll now see an alert message on the LibCal homepage when your availability is about to run out, so there are no gaps in availability for your patrons.
  • Clarified Appointment vs Padding: We’ve updated several spots in the Appointments UI to more clearly distinguish between the amount of time assigned to a specific appointment with a patron vs the padding time around that appointment.
  • Export Booking Form Responses – We’re updating the export in the Appointment Booking Explorer so, if you’ve limited to viewing just one person, exporting the results will include any booking form responses. To export this info, head to the Appointment Booking Explorer.
  • Outlook Sync’d Events now include the patron’s booking form responses as well.
  • We’ve fixed a bug on the Appointments Group Landing Page – previously the group description wasn’t displaying as expected, this should now be back to normal.

Spaces/Equipment:

  • Switch Space/Equipment Reservation – We’re adding support for switching an existing space/equipment reservation to another space/piece of equipment. To access this feature, head to the Equipment or Spaces page, select an existing booking, and click the edit button – you’ll now have an option to switch this reservation to a similar item or space.
  • Booking Overlap Prevention – We’ve fixed an issue that made it possible to double book events that included setup/teardown padding in a particular space – availability is now being checked properly, and you’ll see a number of alert messages to prevent these accidental double bookings.
  • We’ve fixed a bug with Exchange Sync’d Spaces where, in a very particular set of circumstances, exchange bookings could duplicate themselves in LibCal. This is now resolved and any former duplicate bookings have been cleaned up.
  • And we’ve fixed a bug on the Spaces Booking Explorer – the Group by Room filter wasn’t returning the correct results, and now it will!

Essential LibGuides and Ones You Didn’t Know You Needed

LibGuides icon

For Academic libraries, this time of year is exciting as the physical and virtual campuses are brimming with students and faculty. Your Library Orientations are in full swing. Your Social Media efforts are kicked into high gear as you promote your services. You’ve got to remind everyone that you’re there! As you do this, it’s a good time to have a look at your LibGuides.

If you’ve had LibGuides for a while now, it’s highly likely you have the essential guides built and they’re ready for your users. But there’s a chance that even your library could add some guides to your “to-build” list when you see what some other institutions are showcasing.

What Are Some Essential LibGuides?

Springshare has a bird’s eye view of the guides that exist in the community and we have consistently seen some staple topics.

It’s always a great idea to have guides addressing:

 

As you see these topics, they probably make absolute sense to you. If you are new to LibGuides, remember we have free training and free support, if you have questions. Plus, you have access to the LibGuides community where you can see examples of such guides.

Put Your Best Guide Forward.

If you have these guides already built, why not check the stats on them? It’s a great way to keep the guides fresh and exciting. What should you be looking for?

  • Which guides are most popular? Perhaps your patrons like the way it flows/looks. Make future guides with this in mind.
  • During which time of year are they visiting the guides? Maybe the timing coincides with orientation, exams, large projects or your instruction sessions with classes.
  • Are there books or links or any content that show a lot of clicks? Perhaps they’re being recommended or they have good descriptions, etc.
  • Are there content items that have little or no clicks? Could these benefit from different placement on the page or better descriptions? Or, maybe it’s a good idea to replace them with new items that you have because people aren’t interested in them.

It’s a perfect time of year for refreshing your LibGuides with new resources you may have acquired since you first built them or to hone what’s there based on what you glean from the historical data.

Must-Have Guides That May Surprise You.

So what kind of content is out there that you may not have thought to make, yet? Here are some examples that might inspire you and your team.

You can build guides focused on serving specific subsets like International Students or Graduate Students.

 

 

 

 

 

 

 

 

 

 

Many libraries are creating LibGuides for Professional Development on topics like integrating intersectionality into library instruction and programming or on how to make PowerPoint presentions more captivating.

Focusing on faculty, there are guides on keeping your research current and on boosting your scholarly impact. Another excellent idea for internal purposes is to use LibGuides to provide a place to recognize each other.

 

 

 

 

 

 

 

 

 

 

When you’re building LibGuides for your students, think about specific resources that are available to them like the Student Learning Center or Archives and Special Collections and let LibGuides be the vehicle you use to introduce them to what they can find there.

 

 

Finally, put yourself in their shoes. What are the skills they’re trying to advance? What are the challenges they’re gearing up to face? Check out these examples on using images and prepping for exams. You can build LibGuides on any subject. Be creative, devise a way for your students and faculty to submit suggestions or requests — and have fun!