Browse All November 2014 Posts

LibAnswers v2.1 Update Now Live!

We’re excited to share our newest LibAnswers and LibChat features, rolling out today! LibAnswers Updates: URL-based Widgets – Initiate any embedded LibAnswers widgets using a simple URL! This makes it easy to trigger any LibAnswers widget using inline text – for example, create an “Email Us” link that, when clicked, pops up your LibAnswers Question Form. To use…

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It’s Here! LibGuides 2 Excel Import! (and other awesomeness)

Import New Database Assets We are super excited to announce that it’s now possible to import database assets into your LibGuides 2 A-Z list using an Excel spreadsheet.  Just go to Content > Assets > A-Z Databases List > Import Databases and choose Excel XML spreadsheet to get started. You’ll…

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Announcing “Systems & Services Management” via LibAnswers

Great Customer Service – The Holy Grail Let’s start with a few important questions: 1. How do you provide effective online help/faqs at the point of need, for the Library’s many systems and services – everything from the Website, to the Catalog, to the Discovery/Search system, to the variety of E-Database…

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