We have had several reports that the LibGuides applications for Facebook have had intermittent problems over the last week or so. Since the applications have not been changed in some time, it appears that the problem may be with the Facebook API. This is further supported by the Facebook Developers Platform Live Status page at http://developers.facebook.com/live_status.php, which is currently showing an “API Latency”, which is the likely source of the error.
We will continue to monitor the status of the applications over the next few days, and hopefully the problem will resolve itself once the “latency” has been addressed by Facebook. In the event that this does not repair the issue, we will address the problem on our end if at all possible.
Just wanted to let everyone know that this problem was related to API changes made at Facebook, and that it was resolved late yesterday evening. All the LibGuides applications for Facebook have been re-tested since the problem was resolved, and should be working normally. If you notice any issues or problems we may have missed, please contact us via the support email account.