Browse All November 2009 Posts

Updates Regarding the Support Form

Several LibGuides users have had questions about our support form recently, specifically asking who receives the emails when a user clicks the “report a tech support issue” link at the bottom of a LibGuides page.  Since this question was becoming fairly common, we figured it would be a good idea…

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New QuerySpy Statistics Reports in LibAnswers

The QuerySpy feature is probably the unsung hero of the LibAnswers system. It enables you to see the question/query activity in your system, i.e. what people  are typing and searching for, in real time. Seeing the QuerySpy in action reveals its amazing benefit. Many clients tell us the QuerySpy feature itself is worth…

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New Statistics Reports in LibAnswers

We have retooled our LibAnswers statistics pages which now include a new layout and beautiful, interactive flash-based charts. We also added a few new reports which provide even better insight into how and when your LibAnswers system is being used. Here are all the new features/reports: General System Report (accessible via Admin Console…

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Major LibGuides/CampusGuides update

Last night we updated our production servers with the new code for LibGuides/Campusguides, that we’ve been working on for the past few months. This was a major code update and it fixed all outstanding bugs, in addition to introducing several important new features: Better (much better) full-text search capability with…

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Monthly LibGuides Stats – October 2009

Community Sites: 952 Librarian Accounts: 16,083 Total Guides: 61,643 Total Pages: 389,578 Unique Visitors: 1.20 million Page Views: 34.20 million

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