Archive for LibCal

LibCal Equipment Booking Update Coming Your Way

On the heels of last month’s major LibCal Spaces update, this month we’re bringing the same types of accessibility and mobile-friendly updates to the Equipment Booking module! ūüôā ¬†This required some changes to the Equipment Booking grid and the booking details / confirmation pages, so if you’ve customized those, you’ll want to check your system post-update on August 16, 2017 (U.S. time) to make sure everything looks¬†as it should. Remember, we’re here to help if you have any questions.

Here’s what’s new:

  1. The screens for Equipment Booking (the availability grid and the checkout process) are now fully accessible and mobile-optimized. The previous version was not fully up to par in this regard. We apologize for this omission, but we worked hard to address this problem quickly.
  2. Major API improvement: check whether or not the booking will go through, before actually making the booking! (This is applicable to the Spaces and Equipment APIs.)
  3. Admins can set up LibAuth rules on a Category-level and individual Item-level for Equipment pieces.
  4. Category-level mediators and visibility settings now available in Equipment Booking. Previously, the mediation and visibility was setup at the Location level only. This update introduces the same settings on the category level, for additional flexibility in organizing your Equipment Booking rules.
  5. Availability grid colors (for available slots, booked/unavailable slots, and “your selection” slots) are now customizable via color picker. The customized colors appear on both the public and admin sides of the system. Head to Admin > Equipment & Spaces > Settings to find these options.

Get Trained / Take a Tour
Note: All times listed are U.S. EDT.

Attend an Equipment Booking training webinar!

Next Sessions: Wednesday, August 16, 2017:

Don’t have Equipment Booking yet? Take a tour!

We’ve also squashed several bugs and shined up some screens:

  • When exporting lists of events via CSV, HTML is now stripped from the event description text.
  • Closing hours no longer overlap with opening hours, so there’ll be no more entering the 4th dimension of the space-time continuum!
  • The “system time” format now displays consistently in all modules (spaces, equipment booking, events, hours).
  • The “Add Item” button no longer shows when Equipment Booking is disabled.
  • Event organizer profiles now show on event pages when LibAuth is enabled.
  • My Scheduler widgets now display properly within the LibApps LTI tool.
  • You can now use calendar widgets from different locations on the same webpage.
  • Fixed an issue where recurring bookings sometimes couldn’t be created before existing bookings.
  • Fixed a display problem with the “no timeslots are available” message in widgets.

In addition to all of these changes and fixes, we’ve made further iterative improvements to the speed of the system, so the screens are now even zippier and more responsive. After August 16th, LibCal will be an even better calendaring and booking platform for libraries, but our work is not¬†done. Your amazing feedback, suggestions, and ideas are central to our success, so please keep them coming! In the upcoming months we’ll release more updates based on customer feedback, so you can expect more good things to come LibCal’s way.

Thanks to everyone who contributed the ideas that went into this release! ūüôā

-The Springshare Crew

The Importance of Having a Social Media Presence

Whether you’re on Pinterest,¬†Facebook, or Twitter – social media is a powerful tool for relationship building and creating¬†brand loyalty.

Increase Brand Recognition

Libraries are in a prime position to use social media to engage with customers, develop positive and sustaining relationships, and promote¬†advocacy. Every opportunity you have to share and syndicate your content increases your visibility. Each social media channel is a way to broadcast your brand’s voice. Think about it this way. Let’s say you have a Twitter exchange with patron Sally. And Sally is so happy that you were able to solve her problem and answer her questions. All of Sally’s followers can see her exchange with your Library’s Twitter account – thus increasing your visibility to these potential new followers. Therefore, you’ve increased your potential inbound traffic to include users who *aren’t* your followers.

Richer Patron Experiences

Pie chart on SproutSocial Customer Care

SproutSocial Study on Customer Care

Several social media tools have evolved into more than just tools for posting your updates but now are important channels for customers to solicit and receive customer service. This concept is often referred to as ‘social care’ and it’s becoming the norm more and more. In fact, a SproutSocial 2016 Q2 study found that “90% of people surveyed have used social in some way to communicate directly with a brand. And that social surpasses phone and email¬†as the first place most people turn when they have a problem or issue with a product or service.”

What does this mean for Libraries? Well, if your catalog suddenly goes down – can patrons find outage related information on your Twitter feed? Can your Facebook followers contact you if they’re¬†having trouble logging into their Library account?

The Power of ‘Listening’

A common misuse of social media is to use it to constantly post updates. Broadcasting events, sharing library resources, etc. And while those are very important, and valid, uses of social media – don’t¬†forget that social media is a two-way communication platform.¬†And with two-way communication, social listening is key. Social listening is more than just replying to your @mentions, it means paying attention to¬†conversations around specific phrases or keywords and then leveraging those opportunities to create user-targeted content.

For example, let’s say you’ve got a keyword watch on the incoming class’ hashtag “#SpringyUnivClass2022” and you notice conversations taking place on that keyword channel about a lack of snack places on campus. And wouldn’t you know it, the library just invested in a brand new coffee and snack cart at the library. This is an opportunity to market your new cafe and reach more followers – just because you were¬†listening.

For more information on social listening, check-out this SproutSocial article on The Importance of Social Listening.

How Can You Be Where ‘They’ Are?

Social media requires a plan, manpower, and a strategy. And Libraries are increasingly short-staffed and often pulled in multiple directions at once.

We understand the importance of social media and to that end Springshare has¬†added several new features to Springy Tools to help you have a strong social media presence – even if you’re a library of just one staffer.

LibAnswers Social Media Management Tool

In case you missed it, we rolled out Social Media Management inside of the LibAnswers platform. Connect your library’s Twitter, Facebook, and Pinterest pages and manage all three of them from one interface. Here’s what else you can do:

  • Engage in Social Listening – Setup Twitter Hashtags to watch and keep your finger on the conversation pulse occurring in your community.
  • Schedule Posts – One of the most important aspects of social media is consistent posting. To that end, schedule Twitter, Facebook, and Pinterest posts into the future so your social feed is always buzzing.
  • Use Facebook Messenger Live – Integrate your Facebook page and you’ll be able to answer Facebook Messenger live chats right from the LibChat operator console. This is a great way to provide social customer service natively inside Facebook.
  • One View for All Stats – Never shortchange your reference stats by being able to view all your social activity from one stats interface.

Advertise Your New LibGuides and LibCal Events

We’ve integrated social posting right into LibGuides and LibCal so that way, you can easily share and post out your new events, LibGuides, etc…and keep your followers abreast of the library’s activities.

  • Advertise Your Published LibGuides – Navigate to your LibGuide and select the ‘Change Status & Share’ Button. From here, you can publish your LibGuide, snag a guide screenshot, and advertise your LibGuide on Twitter and Facebook. Don’t forget, your guide thumbnail is automatically included in your social posts – helping them be more visually engaging to users.
  • Announce Your Latest Blog Post – If you’re using the LibGuides Blogging functionality, for every new blog post you can seamlessly share it on social media.
  • Market Your Upcoming LibCal Events – When creating a new LibCal Calendar event, you can publish the event and advertise it on social media with one simple click. Plus, if you’ve uploaded a ‘featured image’, it will automagically display in your post¬†to create a more visually engaging post.
Screenshot of LibGuides social media engagement screen

Advertising a Published LibGuide on Social Media

Screenshot of LibAnswers Systems and Services management tool twitter integration

LibAnswers Systems & Services Management Tool

Announce Library Systems Outages & Issues

Hey, it happens to everyone. Suddenly the library website goes down or your experiencing spotty outages with your catalog.

How can you let your patrons know that you’re aware of the issue and that you’re on top of it?

If you’re using the LibAnswers Systems & Services Management Tool, you can make use of the Twitter integration to announce issues and outages with your library systems.

Simply navigate to the Status Management button on your LibAnswers Orange Command Bar > select the tool > and ‘Add Post’.

Sign-Up For Training

If you’re using Springy Tools and you want to be more active in social media, then you’re in luck! We have a dedicated training session just for you!

We promise you, social media has the potential to be a treasure trove of opportunity for your Library’s brand. By learning to use it more, you’ll better understand your customer’s and their needs as well as ways to engage with them. They’ll be #converted before they know it.

LibCal Space Bookings Update – All About Accessibility and Mobile Access

We love collaborating closely with our clients and taking their feedback & ideas to make our tools better for the entire community. Today’s LibCal code update is the result of one such collaboration. Namely, the LibCal implementation team at the University of Arizona was getting ready to roll out the Spaces booking system using LibCal when they noticed several accessibility and usability issues with the default spaces booking screens on mobile devices.

 

So, we worked with them on fixing many Spaces booking mobile-view issues and implementing accessibility improvements as well. Given the importance of accessibility for our clients, and the fact that an increasing number of patrons use mobile devices for bookings,  we wanted to release these improvements to production servers asap. Basically, the accessibility and mobile improvements trump everything else! Today (Monday) the changes were made live on US servers, and tomorrow (Tuesday) the changes will be live on EU and Canadian servers, too.

 

What Has Changed?

The booking process for Spaces (not the old Room Bookings, but the new Spaces Bookings) is very slightly different but much improved! We did a thorough testing run to ensure that nothing broke with existing customizations. The results were encouraging but we urge all admins to check their Spaces customizations and go through a sample booking of a space, to ensure everything looks good in your system. If you need assistance with any customization tweaks, please reach out to support and we’ll take care of it asap.

It’s important to know that these changes only affect the Spaces booking. The Equipment booking is next in line for accessibility and mobile-view improvements, and we plan to release Equipment booking improvements¬†in a few weeks (around Aug 15th). Here are the changes:

  1. The Spaces booking grid now looks good on mobile devices, with larger/more tap-able grid which can now be used to book multiple spaces. Plus, it’s accessible, too!
  2. The Dates-related buttons in the top right corner of the booking grid are now larger, for easier emphasis, and accessible / they “glow” nicely into new line on small mobile screens.
  3. The legend for color coding of the grid now looks like real legend, rather than looking like small button labels which can be confusing to users.
  4. The Spaces booking calendar now defaults to the current hour of the day as much as possible given the screen size issues. This is great for mobile screens because it minimizes the amount of scrolling required.
  5. The Info button for more information about a space is now accessible and mobile-friendly, as is the resulting modal window showing more info about a given space.
  6. The Booking Details section is now presented in a grid for better mobile layout and accessibility.
  7. Separate Terms & Conditions sections are now condensed into one shaded area so that it looks better on mobile screens.
  8. The Thank You screen is more verbose with a bit more detail on what happens next (this text is customizable as well, via language tokens).
  9. The customizable Date formats now apply consistently across the Spaces bookings screens.
  10. “Add Equipment” button no longer appears unless there is equipment a the location the user is at (duh, right? We agree, and sorry about this bug).
  11. “Submit Times” button wording is now fully customizable using the language tokens.

 

What Is New? 

Besides these mobile and accessibility changes to the existing screens, we also used this code update opportunity to introduce bunch of important new features. We know you are going to love these, and they will make LibCal even more fully featured spaces booking platform. This is the new stuff/new functionality we rolled out:

  1. LibAuth authentication booking restrictions now work (optionally, of course) on a Category level or even on individual Item level too. Imagine the possibilities – set the rules as to who can reserve a given space on an item level – this specific conference room can only be booked by Staff, or this Category of auditorium spaces can only be booked by Faculty… this new feature truly opens exciting possibilities for the utility and usefulness of LibCal at your institution.
  2. Capacity display is now optional in the booking grid/table. So many of you asked to hide this using CSS tricks. Now you can do it “the right way” ¬†–¬†head to admin>equipment & spaces>settings>public spaces settings>capacity information, and you can choose to hide the capacity label.
  3. Spaces can now be set to show either a single day’s worth of availability, or the multi-day slider we use right now. Change under admin>E&S>settings. This was another frequent feature request.

 

That’s it for this release! We know, it’s a lot. And all good stuff, too. Over the next 2 weeks we will work on similar changes (accessibility improvements and mobile-friendly view) for the Equipment Bookings so stay tuned… and please do not hesitate to reach out about any of the changes we have introduced today. We stand ready to help with any customization issue that may pop up.

Big thanks to the library team at the University of Arizona for their help in getting these improvements out quickly, for the benefit of the entire 1,000+ strong LibCal community.

LibCal 2.9 is live!

Some big improvements to your spaces are here in this update!

Category-level Booking Forms

One of the most common requests we’ve gotten to improve spaces¬†has been to allow individual categories to use their own booking forms. We’re happy to say this is now an option, and even individual equipment items can use their own booking forms!

You can set these in admin>equipment & spaces>edit location>edit category.

Booking Form Improvements

We’ve made some enhancements to make equipment and space booking forms more flexible too! Your booking forms now have a question bank, so you can store and easily reuse questions between forms. Change a question’s priority to change its position in your booking¬†forms, even if the form’s in use!

libcal question bank Question bank

Even better, if you’re using different booking forms for your categories, LibCal will automatically combine the forms and only present the unique questions to your patrons, so don’t worry- they’ll only need to fill out name and email once!

Calendar Widget Improvements

Full calendar widgets and upcoming events widgets can now use more than one calendar for events!

multiple calendars in widgets

 

Additional Fixes and Features

  • You can now move categories between locations, and spaces between categories.
  • Booking forms can now hold more than 10 questions.
  • Improved the mobile layout for equipment & space booking
  • Improved friendly URL redirecting post-migration to spaces

Just out: Authenticate to view LibGuides E-Reserves with LibAuth

We have some cool updates to LibAuth-related functionality to share with you today! Need to limit E-Reserves viewing to students and faculty? Limit a LibCal room to just faculty bookings? You totally can, with LibAuth Groups. Please note: currently SAML, Shibboleth / ADFS and CAS are the only authorization protocols that support groups; if you do not see the Group Permissions, then your selected protocol does not support Groups.

More about the existing LibCal functionality in a minute; what we’re really excited about is that you can now enable LibAuth authentication with LibGuides E-Reserves. You can specify which LibAuth profile to use at the system level or at the course level; both make use of Group Permissions.

To designate a LibAuth profile that governs access to all public E-Reserves content, go to Content > E-Reserves > Settings > Authentication.

Screenshot of LibGuides E-Reserves Settings with Authentication accordion expanded

To specify a profile to provide public access to the contents of an individual course, look for the Enable LibAuth Authentication menu in the course’s settings. You can choose the System Default profile, no profile, or a different profile.

Screenshot of E-Reserves Course Settings

LibAuth authentication for E-Reserves only grants access to public pages. Access to manage E-Reserves happens through LibApps accounts and not by virtue of assigning a LibAuth profile in E-Reserves settings. Want to enable LibApps login with LibAuth? You can! Edit your LibAuth profile and enable LibApps authentication, near the bottom of the screen.

To give permission to an authentication group to a group of rooms in LibCal, go to the settings page of the group of rooms and choose the appropriate option from Enable LibAuth Authentication.

LibCal Room Group settings: Study Rooms

If you use LibCal spaces, to go Admin > Spaces & Equipment > Manage Location > Edit > General > Enable LibAuth Authentication.

Screenshot of LibCal Spaces Settings

To enable LibAuth authentication for a calendar, go to Calendars > click the calendar name > Settings > Calendar Settings > Enable LibAuth Authentication.

screenshot of LibCal Calendar settings

Note as with the above configuration: if you choose a protocol that supports groups but do not have groups defined in LibAuth, the additional drop-down to choose a group will not appear.

You can also enable LibAuth authentication for My Scheduler by going to My Scheduler > Appointment Scheduler Settings > Enable LibAuth Authentication.

Need help setting up LibAuth? See our help documentation for more information.

We also squashed a few bugs and put out a few smaller features with this LibGuides code release, namely:

  • Access to v1 statistics
  • EU customer access to the Support site
  • When you clicked on a guide tag, search results weren‚Äôt limited to that tag
  • Re-enabled language options

New LibCal updates!

Summer’s here, and with that comes events you want to share. We’ve added some new ways to show off your calendar events!

Social Media Sharing

You can now post your new events to Facebook and Twitter! In your calendar settings, there’s a new “social media” setting.

social media menu location

You can use any social media account you’ve set up in your LibApps dashboard, and even create templates for your posts.

social media sharing settings

Don’t want to share every event you make on a calendar? No problem, because this is something you can choose to do per-event. Don’t want to use the template you’ve made for a single event, or need to share a single event on Facebook but not Twitter? It’s all controllable when you’re making a new event.

Better Search for Repeating Events

Your calendar search can now show more relevant results when your users are looking for repeating events.

  • Go to calendar settings>display options>public calendar page, and choose the reset to default template button to add this to your search results.
  • If you’ve got an event search on your LibCal homepage, head to admin>look and feel>homepage editor and edit any event searches you have. Again, choose the reset to default template button!
  • If you’ve customized the homepage or calendar templates, that’s ok too- use the support tab and ask for the new keyword info, and we’ll send the details to you.

show more dates link

Now your recurring events will have a “show more dates” link which reveals the next 15 times that event appears.

Language Options for Equipment and Spaces!

You can now customize the default text for your equipment booking or for your spaces, or both! Head over to admin>system settings>language options to get started. We’ve also got info on where every piece of text can be found to make it easier for you to customize.

 

Additional Fixes and Features

  • You can now add internal notes to space bookings, and mark if a user showed up to their booking.
  • Individual categories within a location can now have their own terms and conditions as well as¬†descriptions.
  • Individual categories can now use their own partial email templates, which are inserted into the location’s emails. Email templates now display a preview of emails they’ll send.
  • My Scheduler users can now override their own free/busy settings when scheduling appointments.
  • We’ve revamped the equipment overdues tab to make it easily sortable with more useful filters.
  • You can now print a space’s bookings using the print option:
    space print button
    We’ve also added a kiosk view to the print page:
    kiosk mode button

    This button will give you a link to today’s bookings, which you can use for your room signage.

LibCal 2.7.0 Now Live!

Holy smokes, do we have a ton of new features in LibCal to share! This release brings major improvements and updates to the Equipment and Spaces modules, plus great new features for Calendars and Events.

Room Booking -> Spaces Migration

As of this release, we‚Äôre making it possible for EVERYONE to upgrade to Spaces from the existing Room Booking module, at no cost. Spaces is really the future of Room Booking ‚Äď it‚Äôs built using a more flexible framework and packed with frequently requested features from folks using the Room Booking module. This includes:

  • Each reservation is a continuous block – Patrons don‚Äôt need to sign up for individual time slots anymore ‚Äď each reservation is treated as a continuous block of time. Changing or cancelling a reservation is much easier now, rather than editing individual time slots.
  • Availability tied to the hours module – This is big. The new Spaces module displays availability based on the hours you define in the hours module, so you no longer have to maintain information in two places!
  • Reserve Equipment and Spaces at the same time – If you subscribe to the full Equipment module, patrons and admins can reserve everything they need in the same reservation ‚Äď space and equipment at once.
  • Full Read/Write APIs – Read/Write APIs are now available for both Equipment and Spaces. Integrate with existing room panel systems, with your mobile app, build your own front end for reservations‚Ķ the possibilities are endless.

To start the migration from Room Bookings to Spaces, admins can head to Admin > Equipment and Spaces to get started. And to test drive the new Equipment module, contact sales@springshare.com for more info and a free trial!

New in Equipment Booking

  • Mediated Equipment Bookings – A¬†hugely popular request! Now, equipment reservations can be mediated in the same way as¬†space and room reservations. Setting up mediation is a two-step process:
    • First, choose¬†who can approve mediated requests by going to Admin > Equipment and Spaces > Edit Location >¬†Who can Mediate Bookings?
    • Then, choose which item categories should be mediated by heading to Admin > Equipment and Spaces > Manage Equipment > Edit Category > Mediation and choose “Patron bookings require manual approval by nominated mediators”
  • Custom Item, Space, and Category Availability – Create custom availability hours for individual equipment items, spaces, and categories throughout the Equipment Booking module. This is particularly useful if you’re managing multiple spaces or items which have different periods of availability. To customize hours, head to the relevant edit screen (edit item, edit space, or edit category) and click on “hours” to set custom hours.
  • Recurring Bookings (Admins only) – New for both Equipment and Spaces – Admins can now create recurring bookings from the admin side of the system! This is great if you have an event that repeats, like a class or book club that meets every Monday night. Set up a reservation that repeats for as long as your Equipment and Spaces are available – yay for easy!
  • Friendly URLs for Categories and Locations – Create friendly URLs for both equipment and space categories as well as locations! Head to the relevant edit screen (edit¬†category or edit location) to choose your preferred friendly URL.
  • Add and Check Out¬†– Create an equipment reservation and check the item(s) out in one fell swoop. You’ll see a new button on the admin booking confirmation page to “Check Out Equipment”. This will immediately check the item(s) out, so you don’t have to look up the same reservation you just created.
  • Ban¬†a user from creating new reservations and checkout items¬†if they have fines or overdues – If people owe too much in fines or have an item that’s¬†overdue, prevent them¬†from creating¬†additional reservations and checkouts. Better yet, customize the amount of fines¬†it will take to trigger a block. For setup, head to Admin > Equipment and Spaces > Settings > User Banning.
  • Return time option for Daily Bookings > Booking extends to same hour next day – A new setting for patrons to¬†choose what time they intend to return an item. Patrons are¬†still restricted to booking only a certain number of days, but we’re defining the end of a “day” in a less literal way, so patrons can choose any time on the final day of the reservation to return the item. To use this setting, head to Admin > Equipment and Spaces > Edit Category > Daily Bookings.
  • Booking Explorer Updates – The¬†booking explorer now supports¬†multiple search modes and full content export, including custom booking form responses. We’ve also added new¬†‘Grouping’ functionality, which shows¬†things like how many minutes people have booked in certain time periods, or how many minutes a particular room has been booked. To check out these changes, head to Equipment/Spaces > Booking Explorer.

New in Spaces

  • Space Booking Widgets – Another highly requested item! We now have¬†customizable widgets as part of the spaces module, so¬†patrons can reserve spaces from any webpage. To start using the new spaces widgets, head to Spaces > Widgets.
  • Space Capacity – Define the¬†capacity for each space you manage, so patrons can filter all availability views for spaces¬†that will fit the number of people in their group! Capacity is a new setting on the edit space screen, and you’ll see capacity filters¬†on the public spaces category and widget screens.

New in Calendars & Events

  • Setup/Teardown for Events – We made it easy¬†to create setup and teardown padding around the events you create in LibCal, so you’ll be able to reserve a space or room for the entire time the event runs. This time doesn’t display on the public side of the system, and is used solely for calculating the location/space reservation time – so internally, people know the space is¬†busy, but patrons will only see the actual event time.
  • Book a Space when creating an Event – Another awesome integration¬†– you can now reserve a space when you create a new event!¬†This will display as an option once you’ve fully migrated to the new Spaces module. Just head to the add/edit event screen and you’ll see all available spaces listed in the Location field.
  • Create an Event from¬†a Space Reservation –¬†When a patron requests a space¬†(or an admin creates¬†a space reservation on the admin side), use that space reservation to generate a new event to display on the public calendar. This is very¬†useful for folks¬†scheduling instruction sessions – just have your faculty members submit a space reservation, then creating a publicly-viewable event¬†with one click, so students know where their instruction session will be held!
  • New Search API Endpoint – Perfect for integrating LibCal search results in 3rd party applications! Admins can head to Admin > API > event_search API to start using the new functionality.
  • New Search Engine – We’ve also updated the underlying search engine used for LibCal events¬†– now, standard boolean terms (and, or, not) are fully supported.

New in MyScheduler

  • MyScheduler: Tie Duration categories to a Group – Have you tried our new MyScheduler Appointment Categories? We’re expanding that great new functionality so different “Groups” of MyScheduler users can offer different types of appointments. To customize appointment category assignments, admins can head to Admin > MyScheduler Settings > Manage Groups > Associate Categories.

“We’re All In, Because It’s Easy”

..says Andrew Adler, director of the Georgetown College Library, when asked why the Library is using the entire platform of Springshare tools.

Andrew, like most librarians, wears a lot of hats. From¬†teaching¬†library instruction, manning the reference desk, creating training tutorials for student workers, and being available nine hours a week for one-on-one research consultations, plus being the director for the entire library – he needs their web platform tools to just work¬†and be easy to use“.

LibGuides CMS-Powered Website w/ Integrations

Georgetown College Website

LibGuides CMS allows for seamless integration with Springy Tools

The Georgetown College Library uses the entire Platform of Springshare Tools – and they use LibGuides CMS to power their Library Website.

“Things got a lot easier when we moved our website to LibGuides CMS.”

On their library homepage, an embedded LibCal Hours widget automatically updates to display today’s hours… no manual updating needed.

Their reference services are prominently showcased, with embedded LibAnswers LibChat widgets promoting their live reference assistance and a customized Ask Us form that routes all queries right into their LibAnswers ticketing queue.

All library forms, from a book purchase request form to reporting a catalog error are created and stored using LibWizard. In an effort to streamline work processes, their library student application is a LibWizard form! This way, librarians only have to go to one place, LibWizard, to view all form submissions.

Student Worker Training

Student Worker Training

Informing & Training Student Workers

All library student employees are trained using a combination of LibGuides with embedded LibWizard tutorials. Talk about making your tools work for you!

Circulation Student employees access the Circ Dashboard LibGuide when they sign into the circ desk computers.

From here, they can easily view their work schedules via LibStaffer, access library quick links, and take interactive training with LibWizard tutorials.

Since they’ve already used LibWizard to submit their student application forms, the process is consistent and seamless. As Andrew said, “everything they need – put in one spot”.

Andrew presented at the October 2016 SpringyCamp on training student workers using LibGuides and LibWizard.¬†View Andrew’s presentation and download his slides.

Geogetown College Circulation Desk LibGuide

Student Circulation Dashboard LibGuide

LibWizard Tutorial

LibWizard Interactive Tutorial used to train student employees

Georgetown Staff Directory

Staff Directory LibGuide Powered by LibAnswers FAQ Widget

Using Widgets Makes It Easy to Maintain & Share Info

Even the library’s staff directory is a product of integration.

Andrew maintains the Library Staff directory as a published LibAnswers FAQ, making it easy for anyone searching the FAQ database to find staff email addresses and phone numbers. But, what if they’re not in the FAQ database? How do they find that information?

Easy!

Simply embed that Staff Directory FAQ as a widget into any webpage, including their LibGuides CMS-powered website. This way, Andrew only has to update the directory in one place, the FAQ, and watch those updates trickle down to everywhere it’s been embedded. The same consistent information is easily syndicated across multiple platforms and is easy to maintain from one central location.

Wait, What About Faculty?

 

LibCal Booking form

LibCal My Scheduler IL-Booking Form

Andrew wanted to create an online process where faculty could request library instruction as quickly and efficiently as possible. Email wasn’t cutting it, creating a lot of unnecessary back and forth. Plus, the Library maintains access to several IL-Classrooms so pointing faculty to a room reservation system would have required that Faculty know which room to request and when.

Using an outside-the-box solution, Andrew repurposed their LibCal My Scheduler as a tool for faculty to book library instruction. Most libraries use the My Scheduler tool to coordinate and schedule one-on-one research consultations. But Andrew saw it as a way to streamline their IL-Booking process. Faculty select their preferred date and time, and share their session preferences and class notes to ensure that the instruction is as targeted as possible – for the student’s benefit. Andrew receives the request, selects the appropriate classroom, and it’s all done…in just a few clicks. Easy-peasy.

These IL-Instruction Stats, and all stats from their Springshare tools, are automatically funneled into their LibInsight data gathering tool. From here, Andrew can run reports on how many classes were taught last semester, hits they had on their Library Website, and chats/texts/email reference questions they received.

Plus, using LibInsight’s Gate Counts Dataset, Andrew is able to view how many people are in the building – updated to the most recent hour. This data allows them to make staffing changes to their service desks based upon actual library traffic data. “It’s important for us to understand our student’s point of need and work to meet that need.”

 

LibInsight Gate Count Dataset

Gate Counts Data

LibInsight Gate Counts Data

Every year, Andrew meets with the Georgetown College Provost to cover the library budget. As is typical at these meetings, every line item is scrutinized. Andrew makes it clear that their use of Springshare tools are an essential library service.

“The Library couldn’t function without it – it’s our website, our research guides, our reference service tool, or reservation tool, and so much more. — Andrew Adler

LibCal 2.6.4.2 Equipment Booking Update Now Live

Lots more updates for the Equipment and Spaces module coming your way! With this update we’re focusing on the admin side of Equipment and Spaces, so managing items and loans is as seamlessly easy as one could imagine. From redesigned loan management screens with all new editing and emailing functionality built in, to reconfigured item and category management screens, plus a sprinkling of new features on top – this update has a ton to love, so let’s dive in!

Redesigned Checkin/Checkout/Overdue Tabs

We’ve¬†updated the look and feel of the Equipment Checkin, Checkout and Overdue tabs, with a dual goal of adding more functionality and making the page easier to use. The new layout should make it easier to manage large numbers of items on the same page, by moving from a tile based layout to something more streamlined. In addition, we’re adding a quick “email patron” function right to these pages, so it’s easy to stay in touch with folks who have upcoming and overdue reservations! Plus, we’ve added simple edit and cancel booking function to the Checkin and Overdue tabs, so you can edit relevant information from any of the admin tabs. Check it out:

In addition to updating the Checkout, Checkin and Overdue tabs, we’ve also updated the Booking Explorer page – you can now edit or cancel bookings and email patrons from the Booking Explorer.

Redesigned Edit Item and Category Screens

We¬†also took the opportunity to greatly simplify the navigation of the Admin Edit Item and Edit Category screens by consolidating the “Manage Categories” and “Manage Items” functionality into a single page, organized by panels.¬†These two features were previously presented on two separate screens, which felt a bit disconnected. With these changes, the relationship between Categories and Locations should be much clearer, and hopefully it will be easier to keep track of which items belong to which categories.

Plus Bonus Features – We couldn’t leave the Edit Item and Category pages without adding some new functionality, so we also added¬†a couple of nice to have features, including:

  • Reorder Categories & Sort Categories By Name – You can now customize the order in which categories display in Equipment and Spaces! This is a great option if you’d like to feature a few items at the top of the list, or sort by most popularly requested item category. To sort, head to Admin > Equipment and Spaces > Edit Location > Equipment > Re-order Categories.
  • New Minimum Duration Setting – We’ve added a new setting¬†so you can control the minimum length of time required to book a reservation. This is particularly useful for folks who may not be lending items locally, ie if you need time to mail an item out and back,¬†you can now ensure that a reservation must last a certain number of days to make transit possible.

Support for Public Nicknames in Spaces

New for the “Spaces” portion of Equipment and Spaces, we’re adding support for public nicknames. A public nickname is essentially a public moniker that a person signing up for a space might give their group – this displays on the public side of the system, so group members can efficiently look for where their group might be meeting. This is an ideal way to make relevant information about a booking display on the public side of the system without exposing any personal identifying information for group members. To enable this setting for your spaces, head to Admin > Equipment and Spaces > Edit Location > Spaces > Edit Category > Enable Public Nickname.

Even better, we’ve added some great new features¬†to the way nicknames display on the public side of the system. We’ve added a whole new “Confirmed Bookings” landing page, which patrons can use to filter and search for their upcoming reservation – pretty sweet! And of course, the public nickname information is included as part of all API calls, so if you’re using the all new Read/Write APIs available in Equipment Booking, you can grab the public nickname for each group and display it on tablets and display panels throughout the library!

ConfirmedBookings

LibCal v2.4.6.1 – Equipment and Spaces Updates Now Live!

Have you heard about our all new Equipment¬†and Spaces Module? It makes reserving spaces and equipment a breeze, and brings a new level of reservation flexibility along with¬†a beautiful, tile-based public interface. ‚ÄúSpaces‚ÄĚ are our all new upgrade to the Room Booking module. They offer more flexible reservations and the ability to book spaces and equipment in a single reservation.

With this update, we’re bringing you several updates to the Equipment and Spaces module. We’ve made some adjustments to the public side of the system to give “Spaces” a look and feel that’s more similar to the previous Room Booking module, and we’ve made lots of adjustments on the admin side of the system to help separate these elements out a bit. Not to worry though, you’ll still be able to book Spaces and Equipment in the same reservation! We’ve also added lots of nice to have elements to Equipment and Spaces, including iCal feeds, QR code support, and several key bug fixes. Read on for the deets!

New Public Interface for Spaces

After hearing lots of feedback from several early adopters of the Equipment and Spaces module, we heard your feedback that the first iteration of reserving Spaces wasn’t quite in keeping with what your users had become accustomed to in the old Room Booking module. To help with this, we’ve updated the look and feel for Spaces – check it out:

NewSpacesUI

The big emphasis for the new design is to reduce the number of clicks that a user has to execute to create a new booking – rather than starting out with a catalog-type interface (where the user has to start off by making a selection before seeing any availability), users will now jump straight to current availability. We also wanted to ensure that the new design is mobile-friendly right out of the box (check!). And of course, we also made sure that Spaces and Equipment can still be reserved as part of a single reservation – once a patron reserves a room, they’ll then see the option to Add Equipment to that reservation.

Good to Know: Now that Spaces and Equipment both have their own landing pages, if you’re linking to these from your LibCal homepage, you’ll need to make a quick adjustment to provide a link to the new Spaces page. Admins can head to Admin >¬†Look and Feel > Homepage Editor > Add Item > Equipment Book Space to add this link to the homepage.

Updated Space and Equipment Admin Settings

Now that¬†we’ve separated out elements of the public Equipment and Spaces UI, we also wanted to tease out some of the settings for this module on the Admin side of the system. We’ve separated “Equipment” and “Spaces” into their own upcoming bookings and booking explorer pages, so you can view each of these with ease.¬†We’ve also adjusted some of the Admin settings for these modules to¬†make things a bit easier to navigate – you’ll now find separate tabs within each Location to manage “Equipment” and “Spaces” within that location.

We’ve also added a frequently requested feature to the Equipment and Spaces explorers – you’ll now see a “View All” option on these pages, so you’ll no longer need to browse through separate categories in order to view past and upcoming reservations.

And last, we’ve added another highly requested feature to the admin settings – now, when you upload an¬†image for a piece of equipment, those images will be adjusted to a standardized size, so your catalog pages will display in a more uniform manner. Sometimes it’s the little things in life that make the biggest difference!

New Method for Selecting Return Time

In keeping with our drive to simplify the booking pages for patrons, we’ve also redesigned the method used for selecting¬†the end-time for a reservation. This impacts both Equipment reservations as well as Space reservations – now, instead of displaying a list of possible return times, patrons will see a simple date and time picker. This makes it easy for patrons to select the date and time they’d like to return an item, and is especially helpful when the list of possible return times would have been exceptionally long (ex. for hourly loans that span multiple days, where the list of possible return times could grow into hundreds of possible choices).

iCal Feeds and QR Codes

QRCodesWe’ve added support for iCal feeds and QR codes for both Equipment and Spaces! The new iCal feeds will make it that much easier to integrate your upcoming Equipment and Space reservations with a third party calendar system (like Outlook or Google Calendar) – you can now subscribe to your Equipment or Space reservation feed from within any 3rd party calendar application, so¬†information on upcoming reservations will flow to that calendar with ease.

Plus, we’ve also added QR code support for Equipment and Spaces. This is a fantastic way to share information on how to reserve a space or piece of equipment with patrons at point of need. Just post the QR code next to the available resource, and when patrons scan that code, they’ll go right to the public item reservation screen – no remembering or typing in URLs required! To start using QR codes and iCal feeds, head to Spaces/Equipment > Availability.

Bug Fixes

  • We’ve fixed an issue with the public and admin-side availability grid display – now these will always go straight to the current day’s availability when the page is initially loaded.
  • We’ve also fixed an issue with daily reservations where, in certain circumstances, a patron could select an end date that wasn’t allowed (usually because the library was closed on that day), which generated an error message. We’ve adjusted things so patrons can no longer select a return date that isn’t allowed.