Archive for July 20, 2016

LibAnswers: Social Media Management is Here!

The LibAnswers 2.8 Update is now live, and with it we’re thrilled to announce our new Social Media Management functionality inside LibAnswers.

Nowadays so much communication happens on social media hence it’s essential for libraries to effectively – and efficiently – communicate with users on social media channels, too. LibAnswers now helps libraries effortlessly manage their social media presence and communication with users. Monitor and respond to conversations happening on Twitter, Facebook and Pinterest. Publish new posts, tweets, and pins, or schedule them for future posting. Follow relevant #hashtag conversations and measurably improve engagement with your community.

Best of all, managing your social media communication happens right alongside the existing communication channels in LibAnswers – email queries, question form responses, SMS, and real-time chat via LibChat. This way all patron communication across all channels happens within one easy-to-use platform, making it that much easier to provide best-of-the-best customer service to your users.

We really can’t wait to tell you more about it, so enough with the small talk – let’s get to it…

Social Media Management

socialfeedoverview

Integrate any number of Twitter accounts, Facebook Pages, and Pinterest accounts into your LibAnswers Queues and voila – all your social media activity shows inside LibAnswers social feed. This feed becomes your social command center, and you respond and engage with users from one place – everything from Twitter mentions and Direct Messages to Facebook likes, comments, and posts and Pinterest Pins, too. If an item requires follow-up (e.g. a reference question sent via Twitter), turn it into a LibAnswers ticket with just one click. As you finish reading/replying to items, just “Mark as Read” to dismiss them from the active monitoring stream.

Facebook Messenger Integration

Facebook Messenger Screenshot

Facebook Messenger is one of the most popular social media conversation platforms. Now librarians can respond on FB Messenger directly from the LibChat operator console. Patrons can Facebook Message the library from anywhere…right from your Facebook page or using their mobile FB Messenger App. This makes the LibChat operator console your one-stop shop for all your chat needs, and it makes it incredibly easy for your patrons to reach out to librarians when they need help – as easy as communicating with their friends on the communication platform which they use all.the.time. Being so easily reachable on FB Messenger is a great way for libraries to increase the “mind-share” with patrons.

Facebook Pages Integration

Our new Facebook integration doesn’t end with Messenger – with our new Social Media Management tool, you’ll be able to view and respond to any and all patron interactions that occur on your institution’s Facebook page. View and respond to posts, comments, replies, and likes – LibAnswers collects it all and makes it easy to respond to everything, all from your social feed.

Twitter Integration – Including Hashtag Tracking

We’ve included twitter integration inside LibAnswers for a while now but this release takes it to a whole new level with a major host of updates, including:

  • Send & Receive Direct Messages – In addition to the public @mention integration, you’ll now be able to send and receive private messages with other Twitter users. Manage public and private Twitter conversations all in one place!
  • Hashtag Tracking – Keeping an eye on ALA Annual Conference Hashtag, #alaac16? Or hashtag trends that are happening in your local community like #MIT? Or even hashtags on the national or global scale like #BRexit? Track up to 5 hashtags per LibAnswers queue, and all tweets with those hashtags will automatically display in your Social Feed.
  • Improved Fetch Rates – We’re speeding up communication rates with Twitter to bring you fresh information even faster!
  • Twitter Engagement Statistics – See below on the new statistics features but suffice it to say that you will be blown away with the depth of the statistics reports offered.

Pinterest Integration

We’ve noticed libraries using Pinterest in a myriad of ways – everything from showcasing new acquisitions to highlighting unique archival collections. Libraries have a wealth of visual content, and Pinterest is the perfect medium to share that content with your community!

With our new Pinterest integration, it’s a breeze to create pins for any type of content the library wants to highlight, and schedule them to post to Pinterest at a later date. This makes it easy to create a schedule of content that posts at the ideal time to reach your patrons. How do you determine what that schedule should be? Easy – just head to your Pinterest Stats panel for an in-depth look at monthly, daily, and hourly breakdowns of likes, comments, and repins of the pins you’ve created. Plus, view your most popular pins at a glance – this helps you tailor your social media strategy so you can keep generating content that users love the most!

Schedule Social Posts

Effective and successful social media strategy requires the ability for advance scheduling of posts on any social media channels. LibAnswers has you covered – compose Twitter, Facebook, and Pinterest posts right from inside your LibAnswers system. Embed live links, send Twitter Direct Messages, and post right to your Pinterest Boards. Scheduling posts ahead of time ensures that your social media channels are always buzzing with activity – even when you’re too busy to create them at that moment.

Stats, Glorious Stats

impressions

We’re harnessing the full power of the Twitter, Facebook, and Pinterest APIs to bring you turbo-charged statistics on your library’s social media presence. With these new statistics your library can demonstrably measure and report on user engagement. You’ll know at a glance which of your posts generated the most likes, comments, and shares. Plus, it’s easy to get an overview of your full social media presence – everything from your number of followers to a breakdown of impressions is included!

Ready? Let’s Go!

We hope you’re as excited about the new Social Media Management tool as we are! To get started, have your LibApps Administrator authorize each app (Twitter, Facebook, and Pinterest) by heading to the LibApps dashboard and selecting Admin > Social Channel Integration.

If you need help identifying your LibApps Administrator: Click the blue dropdown menu from the orange command bar and select “LibApps”. Your LibApps administrator(s) is displayed at the top of the list of sites in the center of the screen.

Additional Updates

We also rolled out several smaller updates as part of this release. These include:

  • LibChat Expanded “Information” – We’ve heard your requests to make the “Information” about new chats more obvious – this includes things like the URL of the page where the patron started the chat, their browser version info, and their responses to any initial questions. With this update, this information comes front and center – just click the “i” icon at the top of the chat pane and boom, all the info you need is at your fingertips.
  • Searchable Internal Notes – Several of you asked if the internal notes field could be indexed & made searchable (but only on the librarian side of course!), so we did just that. You can now search for keywords and content in internal notes – just use the “full text” search from the ticket knowledgebase.
  • Friendly URLs are case-insensitive – We’ve updated the behavior of friendly URLs, so they now treat capital and lowercase letters the same. This was causing isolated issues where a friendly URL had been assigned more than once (once with uppercase and once with lowercase letters), and now those issues are no more.

LibGuides Webinars: Courseware Integration & Amazing A-Z Updates

Blog Post Updated: Monday, July 18th
New Tour Date Added

(30min) Two-Part Tour:

computer screenshot1. Courseware Integration with LibApps LTI

(Included with LibGuides CMS)

Embed your library content and services into courseware and watch the usage increase exponentially. What’s the LibApps LTI? Watch this 5min Refresher Video!

  • Seamlessly integrate tailored subject-specific resources inside courseware, scalable across hundreds (or thousands) of courses.
  • Create a ‘Library Page’ displaying point-of-need help, subject specialists, room bookings, and more!
  • Gather full usage statistics.

2. Upcoming A-Z Updates with Community Features

We made it easier to manage A-Z assets, added new features (internal notes, database reviews, hide databases, create popular lists, etc.), and fixed accessibility issues!

We also created something that is going to blow.you.away. A-Z Databases Community!
(Included with LibGuides CMS)

  • Run peer comparisons on database holdings to identify gaps in subject coverage.
  • See which databases are popular, best bets, etc., across the community.
  • Share and reuse database descriptions, browse reviews, and more!

Sign-Up: July Tour Dates

All times listed in Eastern Time

Exposing Credo Content Through LibGuides Webinar

Sara Davidson

Sara Davidson
Head of User Communication & Instruction
        University of California, Merced

Borrow, Repurpose, and Share

August 3, 2016 at 2:00pm EST

Led by Sara Davidson, Head of User Communication and Instruction at the University of California Merced, this 30min free webinar will highlight CREDO reusability strategies. Specifically, how CREDO content can be shared, reused, and showcased inside your LibGuides.

Sara will demonstrate how they’re using CREDO search widgets, direct linking to books, and an integrated tutorial in UC Merced’s Instruction LibGuides.

Talia Richards, from Springshare, will participate in the webinar and answer any ‘LibGuides-specific’ inquiries.

Register Now

 

 

 

Updating to LibGuides v2 – New Migration Options

Tuesday night we rolled out a shiny new updating-to-v2 process for our LibGuides v1 friends and we can’t wait to have you try it! We’ve reduced the number of steps it takes, so you can breeze right into the v2 experience. The best part? You can easily go from live with v1 to migrated and live with v2 in a DAY. Yup, you read that right. Express Migration runs both the migration and go-live processes on the same day, automatically. Intrigued? Fantastic! Let’s go through the new process & options then, shall we?

First, we have a checklist right on Admin level users’ v1 Dashboard, front and center in the middle column. It not only outlines the steps for you, but also lets you see where you are in the process. Every time a step is completed, it’s checked off! The only required steps are requesting your v2 site and scheduling data migration / go-live dates. We recommend you take a look at the others to see if there’s anything else you’d like to do (like taking training sessions on the v2 system), but they’re not required. 😉

The LibGuides v2 Info box before requesting your v2 site.

The LibGuides v2 Info box before requesting your v2 site.

The LibGuides v2 Info box with all steps completed.

The LibGuides v2 Info box with all steps completed.

And to help out on the flip side, there’s a new box on the v2 Home page for Admin level users that also tells you where you are in the process / counts down to your migration / go live dates (once they’re scheduled) and provides links to documentation, training, and your v1 Dashboard.

Let’s talk about the Pre-migration options. You can choose to pre-migrate certain things in order to assist with setting up your v2 system. Run some, all, or none of them – it’s up to you!

  • Accounts: Especially useful if you choose Express Migration, because it allows your colleagues to get in and learn the system prior to going live with it. For CMS sites, there are a bunch of new user permissions, too.
  • Databases: Get your A-Z Database Assets / List set up in advance.
  • Groups (CMS Only): User Access is a new feature of groups in v2. Pre-migrate your accounts and groups to get them set up with the new features!
  • Header / Footer: Give yourself a head start by copying over your banner image / header and footer HTML.

The Migration / Go-Live scheduling options are especially exciting. You now have three options to choose from, and the go-live process is completely automated.* No more clicking of links to go live – just schedule the date and we’ll take care of the rest.

  1. Express Migration: Migrate your content and go live on the same date! Pre-migrate accounts, databases and header/footer, then schedule Express Migration – you’ll be running with v2 in no time!
  2. Regular Migration: Migrate your content on one day, but go live on another. This is helpful if you want to review your content prior to going live. Your go-live date must be no later than 60 days after migration.
  3. Skip Migration: Some folks have chosen to “start fresh” with v2 – skip over migrating content and just manually recreate everything in their v2 system. If you’d prefer that path, great! Choose this option and simply schedule your go-live date.

If you haven’t seen the v2 system lately, join us for a training session! The “LibGuides v2 Tour & Migration FAQ” session is perfect for an overview of the system and all it can do…and we’re offering it next on Monday, July 11, 2016, so please join us!

Just want to know more about migration? We have you covered there, too, with our “Migrating to LibGuides v2” session. It’s offered on the first Thursday of each month…which means the next one is today, Thursday, July 7, 2016 at 11am U.S. Eastern time. We welcome last minute registrants, so please join us if you can!

Of course, all of our training is recorded because we know the scheduled days / times don’t always work for everyone. These new sessions will be available shortly to all customers. In v1, click the HELP button in the command bar. For those with LibApps accounts, all recorded LibGuides training is available in our LibGuides Training Videos guide.

We hope you like the new process, and as always, if you have any questions, you know where to find us. 😉


* If you have a custom domain (meaning your URL is something other than something.libguides.com, like library.institution.org), you’ll still need to coordinate your go-live date with your IT department so they can update your DNS records. The Migration guide has instructions for your IT folks, so all you need to do is copy that info and paste it into an email to them. 🙂

NCSU’s Makerspace Program Wins SLA’s Springshare Innovation Award

The winner of the 2016 Springshare Innovation Award is North Carolina State University Libraries’ Makerspace Program at the D.H. Hill Library!

The Academic Division of the Special Library Association (SLA) offers a Springshare Innovation in Libraries Award. Springshare donates this award which “recognizes a new program or service that demonstrates an innovative approach to academic librarianship”.(1)

Makerspace Lab at D.H. LibraryNCSU’s Makerspace Program is doing incredible work with 3D design and printing, 3D scanning, wearable electronics, programming with Arduinio & Rasberry Pi, and milling with CNC machines.

What’s more, they’re targeting women in the STEM fields with their ongoing “Making Spaces” event series. This series, in collaboration with NC State’s Women in Science and Engineering Village, College of Textiles faculty, and the College of Engineering’s Women in Engineering Program, aims to raise awareness among women about access to tools and technology while lowering the barrier for access and use of the Makerspace Labs.

And lastly, they’re working hard to integrate their Makerspace program into the curriculum of disciplines that aren’t normally associated with technology. For example, Ph.D. students in a Communications, Rhetoric, and Digital Media class titled “Technologies and Pedagogies in the Communication Arts” were tasked with designing and building technologies that would measure their students’ attention.

The SLA award committee acknowledged how the entire community at NC State has responded to the D.H. Library’s strong web presence, proactive training sessions, and outreach with their Makerspace program integration into the diverse curricula.

Congratulations to Adam Rogers, David Woodbury, Lauren DiMonte, and the NCSU Libraries for winning the SLA Academic Division Springshare Award for Innovation for their incredible work and outreach with their revolutionary Makerspace program!

Adam Rogers

Adam Rogers

David Woodbury

David Woodbury

Lauren DiMonte

Lauren DiMonte

  1. Congratulations to Our 2016 Awards Winners! | SLA Academic Division., 15 June 2016. Web. 01 July 2016, http://academic.sla.org/annual-conference/congratulations-to-our-2016-awards-winners.html.