New Hanover County Public Library’s Knowledge Base in the Cloud

Rachel Langlois at the New Hanover County Public Library had a problem, she needed to create a cloud-based and mobile-friendly staff Knowledge Base. This Knowledge Base, replacing their paper manuals, needed to be flexible enough to be accessible by staffers anywhere and at anytime, but also secure enough so that patrons couldn’t gain access.

The New Hanover Public Library is a power Springy user, with subscriptions to LibGuides CMS, LibAnswers, LibCal, and LibInsight (not publicly accessible). So rather than turning to another tool or creating a VPN, Rachel thought to make use of the tools already at her fingertips! She created a Restricted/Password-Protected LibGuides CMS Group.

For a little background, with LibGuides CMS Groups you can create internal/restricted groups and guides assigned to those groups are automatically protected and not visible on the public side. It’s ideal for creating a cloud-based staff intranet, policy manual, or in Rachel’s case – a roving Knowledge Base. You can learn more about using LibGuides CMS to create a staff intranet here.

Only staffers at NHCPL with the password can access the Knowledge Base. So, it’s easy for them to call it up whenever and where ever they need it, from home or even while they’re roving the stacks – but with the safety and security of password protection.

And better yet, Rachel’s being green and saving effort to boot. If policies change, she only needs to update the Knowledge Base without having to reprint an entire new paper manual.

So kudos to Rachel for thinking inside the (LibGuides) box, and using LibGuides CMS to address this need! In fact, the Knowledge Base is now a standard section of on-boarding for all new NHCPL staffers.

Got 3min? Rachel even made a video so you can check out their Knowledge Base for yourself!
Note: The password in the video is no longer the password for the Knowledge Base. Strong security procedures for the win!

New Hanover County Public Library Knowledge Base Video Screenshot

Video opens in a new window.

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