Archive for March 29, 2016

Springshare’s Going Public!

Creative Haven Creative Cats Coloring Book

Attend a Flash Presentation for a chance to win an adult coloring book!

…Libraries, that is! We’re heading to the Public Library Association Annual Conference (PLA) next week, from April 6 – 8. You won’t want to miss swinging by Booth 433. Why? Well, for starters, you’ll want to attend a 15-min flash presentation on Springshare tools for a chance to win a free cat coloring book. And speaking of coloring, we have a Springy Color Me Decal we need your help filling in. Awesome, right?

Well, we’ve got more! We have guest presentations by your colleagues showing how they’re using Springshare tools to provide extraordinary service.

Public Library Presentations

To stay in the mobile know, bookmark our mobile conference website made with the mSite Builder and follow us on Twitter – @springshare.

Spring Goodies! New Features in LibInsight

Spring is officially here in the northern hemisphere, and this year it brings a whole basket of goodies to LibInsight. We are super-excited to announce widgets for Gate Count datasets, a community-wide shared dataset for tracking your ACRL Survey answers, and a special Easter-egg–a new home screen! Here’s the rundown:

Gate Count Widgets

Now you can create forms that you can use to record counts to your Gate Count datasets. Embed a widget in an intranet webpage and your students or staff can enter gate counts without a LibInsight login. There are four types of widgets that you can create:

  • URL-based: send the link to your widget to anyone
  • Embeddable popup: use this code to add your widget as a popup to your LibGuide or other web page.
  • In-page iFrame: use this code to add the entire widget to your LibGuide or other web page.
  • Side button: use this code to create a button on the side of any webpage that will pop your widget up.
screenshot of a gate count widget

Widget for recording to a Gate Count dataset

Community-Wide Shared Dataset: ACRL Survey

Spring does not only bring flowers and showers; spring is also survey time! NSSE, IPEDS, ACRL, ARL, PLA–it’s a veritable bag full of acronyms. Well, this spring, you can enter and track your library’s ACRL Survey answers in the new shared dataset of the same name. Go to Admin > Shared Datasets to accept the share and participate in this LibInsight community dataset. Once you’ve accepted the share, you’ll see the dataset in your datasets list. Go to Record Data > ACRL Survey to enter your library’s statistics for the 2015 survey year:

screenshot of ACRL survey form

ACRL Survey FAQs

Q: What does “community-wide dataset” mean?
A: All data that is recorded to this dataset is visible to any LibInsight subscriber for analysis.

Q: Can someone else change my data?
A: Nope.

Q: What if I don’t have all the answers?
A: No worries, no one has all the answers. Just kidding! If you’re not done yet, Submit your answers. When you go back to Record > ACRL Survey, you can continue.

Q: Can I use LibInsight to submit my numbers to ACRL?
A: Unfortunately, no, but as this dataset grows over time, it will be a good tool to use in Cross-Dataset Analysis to compare to other library activity or to track your data over time. As more libraries contribute their data, you’ll be able to do deeper comparisons across institutions.

Q: Can I enter data from previous years?
A: Unfortunately, no, as the survey was substantially different in years past.

Q: My library doesn’t participate in this survey. Can I remove it from my Shared Datasets?
A: Yes, click Accept Share, then immediately click Remove Share. This action is permanent, so be careful!

New Dataset Wizard

Spreadsheets, tick sheets, COUNTER reports got you down? No problem! Click the new Dataset Wizard to help you decide what type of dataset to create. 

Screenshot of libinsight datset wizard

New Home Screen

Now for the biggest egg in the basket–a new home screen! When you log into LibInsight, you’ll see a dashboard similar to that in other Springy products. From there, you can jump to any number of common tasks, get Springy news and updates, and see your system statistics at-a-glance.

Screenshot of libinsight home screen

Click for larger image

New LibInsight Admin? There’s a bonus for you! When you log in, you’ll see a list of tasks to help get you started. You can Dismiss the list and see it again when you log in next time, or if you’re finished, you can Dismiss Forever to banish it to the land of holidays past. Don’t like it? No problem! Go to your account settings and choose what you would like to see when you log in: the Home screen, a Dataset entry form, or analysis of your favorite dataset. Regular accounts will see only datasets to which they have access.

More New Features!

Other goodies in our spring basket include:

  • Friendly URLs for widgets
  • Screen to administer friendly URLs
  • Zeroes entered in numeric fields are retained rather than kept as “null” values
  • Preview of fields while you’re building a Custom dataset
  • Dataset templates! Copy our templates for Book Request, Instruction Request, Website Feedback and more!
  • When you empty a platform in an e-Journals/Databases or eBooks dataset, the Uploads List is cleared.

LibGuides 2.1.12 Update – Unified Search and LTI updates are here!

The LibGuides 2.1.12 update has rolled out, and we have several big updates aimed at helping you unify the user experience across Springshare’s tools! Our huge new LTI update is now available for LibGuides CMS clients – it’s ready to help you deploy targeted guide and help content across hundreds of courseware pages, all from a central and easy to use interface. Our Unified Search has also rolled out and is available to all clients, so you can present search results from across your Springshare tools, plus integrate search results from 3rd party sources like your library catalog and discovery service. We’re stoked to see how folks use these new tools in the wild, so enough with the small talk – on to the updates!

LTI Updates

We’ve revamped our LTI tool so that you can offer tailored subject-specific resources inside courseware pages across hundreds or thousands of courses. Use the new LTI tool to deliver a customized library landing page displaying subject-specific LibGuides, Databases, E-Reserves, and subject-expert librarians right inside your Blackboard, Moodle, Canvas, or any LTI-compliant LMS platform.

Take it one step further, and integrate point-of-need help with LibChat and LibAnswers FAQs. And then knock it out of the park with the ability for students reserve study rooms and book consultations with librarians using LibCal integration. All of this, with full usage statistics, on one scalable, customized, auto-generated Library Resources page inside your LMS. LibApps admins can head to LibApps > Admin > LTI Tool Builder to see all the new LTI features!

Curious how this works? Check out a great video that explains all of the new functionality!


Unified Search

Our new search interface options are now available in both LibGuides and LibAnswers, and can show a unified search results view . You can also include search results from any 3rd party source – such as your library catalog, individual databases, etc. – any resource that offers an open search API can be integrated directly in your LibGuides and LibAnswers system!

Even better, you’ll be able to select from multiple layout options for this search. Choose whether to show search results from multiple sources either in multiple tabs on the search results page (1 tab per resource), or use a bento search display, where results from each source are displayed in an individual box on a single page.  We’re confident these new options will revolutionize the way users search your Springshare resources – and best of all, all of these great new search features are included as a standard part of every LibGuides and LibAnswers subscription!

Setting Up Unified Search

LibApps admins can configure their search settings and integrate 3rd-party tools by going to LibApps > Admin > Manage Search Sources. We’ve automatically added all of your Springshare apps, including LibGuides, LibAnswers, your A-Z list of databases, and even LibCal events; use the Manage Search Sources page to customize the title and description of each of these resources. You can even control the relative search weight of fields within each of these resources, ex for your A-Z resources, you can assign a higher “weight” to your Best Bet resources so they appear earlier in the list.

Plus, use the new Manage Search Sources tool to configure custom search sources. Any resource that offers an open search API is fair game, and anyone familiar with using these APIs will be able to set up custom search results from your library catalog, discovery sources such as EBSCO EDS, and many more! Select your source type, fill in the required fields, and voilà: your unified search is configured. Use our on-screen help language to walk you through the process and remember to consult with your library IT department for information on 3rd-party APIs.

Once you’ve configured your search sources, head to the Search Template customization area to set up your new custom search page! In LibGuides, admins can head to Admin > Look and Feel > Page Layout > Search; in LibAnswers, head to Admin > FAQ Groups > Edit Group Settings > Pages > Search Page.

SEARCH PAGE TEMPLATE CHANGE

If you’ve created a custom template and want to take advantage of this new functionality, you’ll need to make a quick update to your template code.

Change this: To this:
<div id=”s-lg-srch-cols” class=”row”>
         <div id=”col1″ class=”col-md-4 center”>
                {{search_filters}}
         </div>
         <div id=”col2″ class=”col-md-8 center”>
                {{search_results}}
         </div>
</div>
<div id=”s-lg-srch-cols” class=”row”>
         {{content}}
</div>

Tabbed Search:

searchtabbedlayout1

 
Bento Search:

searchbentolayout-1


A-Z Search Improvements

While your A-Z search results page won’t look any different on the outside, we’ve rolled out some great under the hood features to improve the results returned. Our new search engine will address many frequently requested improvements to the A-Z database search results, including:

  • Increased field indexing – We now index more Database fields, including Subjects, Database Types, Vendors/Providers, and the More Information field.
  • Custom field weighting – Thanks to the new search customization options available to LibApps admins in LibApps > Admin > Manage Search Sources, you can now customize the search weights of different fields for even better results.
  • Improved wildcard searching – Search terms will no longer need to occur in the precise order entered to retrieve results – a search for the phrase “ebook mobile” will now return results that include “Mobile friendly ebooks”, etc. Plus, a search for agr* or agr will now return results for agriculture, agricultural, etc.
  • Support AND/OR search – Include AND or OR in your search phrases, and LibGuides will handle the terms accordingly.

Integrate BrowZine Into Your LibGuides – Free Webinar!

LibGuides & BrowZine subscribers, rejoice!

ThirdIron

Makers of BrowZine

Third Iron, the makers of BrowZine, is offering a free series of webinars on how to better integrate BrowZine into your LibGuides!

So, if you’re been looking for tighter integration between these apps while simultaneously promoting usage of both your LibGuides and Journals, look no further.

In this 45min webinar, you’ll learn how to:

  • Browzine-Webinar-SignupCreate links to subject-specific bookshelves and add them to your guides;
  • Curate a bookshelf of titles;
  • Embed a BrowZine search box inside your LibGuides for easy search integration;

Webinar Dates:

Tues, March 29

Wed, March 30

Thurs, March 31

  • 1pm – 1:45pm
  • 8pm – 8:45pm
  • 10am-10:45am
  • 4pm – 4:45pm
  • 7am – 7:45am
  • 2pm – 2:45pm
All times listed in CDT

 

LibCal 2.4 Update Now Live!

Exciting news, the LibCal 2.4 update rolled out early this morning, and we have lots of fun new features to share!

LibAuth Integration in Events & MyScheduler

Are you familiar with LibAuth? It’s our full authentication management system, designed to fully integrate your existing authentication systems in Springshare’s products. LibCal is our first product to offer full patron authentication integration in all modules – now, you can set up event registration and MyScheduler booking requests with LibAuth authentication!

If your LibApps Admin has already set up LibAuth authentication for your Springy products, here’s how to extend the integration to events and MyScheduler:

  • Calendars: Head to the Calendar you’d like to auth enable, and select Settings > Calendar Settings > Set Default LibAuth Authentication Configuration. This setting will apply to all event registrations in the calendar you choose by default – however you can also change this setting for individual events.
  • Events: Customize LibAuth integration in individual events – head to Create/Edit Event, select Registration Required, and you should see the new option to Enable LibAuth Authentication (LDAP/Shibboleth/CAS etc.)
  • MyScheduler: Enable LibAuth Integration for MyScheduler requests – head to MyScheduler > Appointment Scheduler Settings > Appointment Form Settings and select Enable LibAuth Authentication.

JSON-LD Business Hours Integration for Google Business

Does your library rely on Google as a means of publishing your library’s open hours? We’ve heard from many folks that Google is still a major traffic driver, especially when it comes to informational searches for things like your library’s open hours. Most folks we’ve talked to use Google Business to keep this information up to date, but as with so many things, there’s a problem – it’s easy to add your library hours on a one-time basis, but when it comes to exceptions to your standard hours, the process becomes much more time consuming.

Hearing this, we got to thinking – all of this information can easily be managed in LibCal’s Hours module – is there anything we can do to make life easier, so you only have to manage your hours information in one place? Well, we’re all about making life easy, so we’re super pleased to add JSON-LD support in LibCal’s APIs! Admins, head to Admin > Hours > JSON-LD Data. This new data API will return data suitable for JSON-LD using standard schema.org vocabulary, which is perfect for Google Business integration. End result? Manage your hours from one place, and any change to those hours populates everywhere, automagically – in widgets, API calls, and now even on your library’s Google search results page!

Open Graph metadata for Facebook

We’ve added open graph metadata to all event pages, which makes it that much easier to share events via Facebook! You won’t need to enable anything for this new integration, as it’s already live in all systems. To try it out, head to an event you’d like to publicize and click on the Share to Facebook icon – you’ll see all relevant info from the event is pulled into Facebook, no work required!

ShareFacebook

MyScheduler Updates

We’re making it easier to follow up with patrons after MyScheduler appointments! We’ve added 3 features to help with managing communication with patrons following a MyScheduler appointment:

  • Automated Email Follow-up – Create an automated email to send to patrons after they’ve had an appointment with your service. This is a great way to remind patrons of the all of the library resources and services you offer, plus it’s perfect for soliciting user satisfaction feedback!
    • To enable this option, head to MyScheduler > Appointment Scheduler Settings > Follow Up Email and select Follow Up: 1 hour / 1 day / 1 week after appointment.
    • Once the option is enabled, you can create a default email template to use via that same screen.
    • Once enabled, you can also customize this message per appointment. Head to My Appointments > View Details > Follow-up Email. Customize the email message to include resources you discussed during this session, further resources, and even user satisfaction surveys.
  • LibWizard Integration – Did someone say user satisfaction feedback? One awesome way to collect feedback is with a standard user satisfaction survey, and LibWizard is the perfect place to build and manage surveys! You’ll see the new option to Insert LibWizard Survey as part of the Edit Follow Up Email settings.
  • Internal Notes – This is especially useful when you’re managing ongoing meetings and appointments – we’ve added an internal notes field to make it easy to keep track of any internal information you’d like! Head to My Appointments > View Details > Internal Notes to add a note attached to each appointment.

Thanks to all folks who’ve contributed ideas for this update. As always, we’re excited to hear what you think, so please let us know what you think about the new features!

LibAnswers 2.7 Update Coming Soon!

We’ve got some great treats in store in the 2.7 LibAnswers update, coming to you this Thursday, March 3rd at 8:00am EST. While there will be no downtime for the LibAnswers system as a whole, there will be approximately 5 minutes of downtime for the LibChat service. We apologize in advance for any inconvenience this may cause. Read on to learn about all of the great new features coming soon!

New FAQ Group Customization

We’re simplifying the process of customizing FAQ Group pages, with a focus on making customization as easy as point and click. Admins can head to Admin > FAQ Groups to check out the new options – we’d recommend trying them out in a new FAQ Group initially to ensure you don’t change the layout of an existing group. All of the existing customization options are still available, but you’ll now see an option to switch between simple customization vs advanced customization options.

Here are a few key features of our new simplified customization options:

  • Simplified Header Layouts – Choose from 3 straightforward header layout options to customize the position of major header elements, such as the search box, browse buttons, etc.
  • Simplified Color Customization – Use simple point and click selectors to customize font and header colors.
  • Simplified Contact Us Box – Set up your Contact Us box once, including all of the ways patrons can contact you (by phone, email, SMS, LibChat, question form, etc.) and display it on every page in your FAQ group with a simple click.

LibChat Updates

  • Schedule LibChat sign-off by department – We heard tons of great feedback on the new LibChat scheduled sign-off option, so we decided to extend the power to all individual departments in your site! Admins can head to Admin > LibChat Settings > Settings – you can now apply your sign-off rules to All departments, or to an individual department.
  • New LibChat department status list in “Who’s Online” – We’ve also added an option so site admins can easily see which departments are currently signed in online. Head to Admin > LibChat Setup > Who’s Online to see the list!
  • Clarified LibChat status indicator on dashboard – We’ve heard some confusion from folks regarding the “LibChat is Online / Offline” message on the dashboard, so we’ve expanded the indicator to show both the status of your LibChat service as a whole, as well as your personal online/offline status. LChindicator
  • Dual-claiming Bug Fix – We squashed a bug that could potentially arise when 2 people claimed a single chat at the same time.
  • Update to current version of node.js – This one’s for the nerds! We’ve updated to the most current version of node.js to ensure that LibChat is the most stable, reliable chat available in the market.

Ticket Updates

  • AND filtering for tags – We’ve updated the way tag filtering works – now, if you filter by multiple tags, we’ll treat this filter as an AND search rather than an OR search, to help you find tickets that match all tag criteria in one go.
  • Rich Text Editor now available in ticket transfers & internal notes – Add some style to the internal notes and transfer notes you add to tickets – we’ve included the full Rich Text Editor
  • File upload in internal notes – We’ve added the option to upload files when leaving internal notes, making it easier to collaborate with your fellow librarians on documents prior to sending them on to patrons.
  • Views now support multiple owners – Are you using Views? They’re a fantastic way to create custom views of the tickets in your system – think of them as a way to save a set of filters which can then be selected using an easy drop-down list on the dashboard. In addition to all the other filters you can already use when creating views, you can now create views based on multiple ticket owners.
  • Ticket Export improvements:
    • Keywords and Tags are now included in ticket exports.
    • Added Other Missing Filters to Stats Export – this includes the ticket status, updated between dates, turnaround hours, patron name, and email address.
    • New Export Option: Strip HTML – We’ve added an option to strip HTML from ticket content during export, which can make the contents of ticket exports much easier to read.

Coming Soon: New and Improved Search

While this is still a preview / coming soon for now, it’s one we’re very excited about!! In the coming weeks, we’ll be adding a massive update to the customization options available in search. We’ll still be supporting the current search layout, but we’ll also add advanced search options to support executing a search in multiple sources from a single search box. Both LibGuides and LibAnswers will support this new search interface right out of the box, and you’ll also be able to show search results from any 3rd party source – such as your library catalog, individual databases, etc. – any resource that offers an open search API can be integrated directly in your LibGuides and LibAnswers system!

Even better, you’ll be able to select from multiple layout options for this search. Choose whether to show search results from multiple sources either in multiple tabs on the search results page (1 tab per resource), or use a sweet bento search display, where results from each source are displayed in an individual box on a single page.  We’re confident these new options will revolutionize the way users search your Springshare resources – and best of all, all of these great new search features will be included as a standard part of every LibGuides and LibAnswers subscription! Keep an eye out in the coming weeks for more info on when these great new features will be available!

New Tabbed Layout:

searchtabbedlayout

 

New Bento Style Layout:

searchbentolayout