Archive for October 30, 2015

SpringyCamp, Nov 18th-20th: Registration Now Open!

SpringyCamp: R2V2 Redesigning & Reimagining with v2 Tools

SpringyCamp

Program Information:

Dates: November 18 – 20, 2015
Times vary by day; all times are U.S. Eastern Standard Time

Cost: Completely, 100% free

Audience: Exclusive Event for Springshare Customers!

This is our biggest SpringyCamp yet! We even have a pre-conference for our advanced techie users (prior knowledge of CSS & Bootstrap a must). Register for all or just some of the events – you pick and choose which days work for you! And don’t forget to bring your virtual s’mores because this is gonna be a campfire you won’t want to miss.

SpringyCamp works best if we all work together: We do have a limited number of seats, so be kind and computer-pool with your colleagues. If several folks at your library want to attend and you’re going to participate via a single computer, just register once. This way even more folks can attend, making SpringyCamp a truly global event! 🙂

SpringyCamp Website


Tech Time with Springy Tools Pre-Conference

When: Wednesday, Nov 18th: 1:00pm – 3:15pm U.S. Eastern Time

Join us for our pre-conference to learn how to customize your LibGuides using a little bit of CSS, Bootstrap, and elbow grease! These sessions are great for people who are already familiar with using CSS and customizing the look & feel options in LibGuides. Learn more about customizing and styling your LibGuides – check out our LibGuides Admin 2 training session in advance!

Presenters:


Building Better

When: Thursday, Nov 19th: 11:30am – 3:30pm U.S. Eastern Time

Thursday is all about using Springy Tools to build a better user experience. From designing better guides to developing better services, learn how you can leverage the power of Springy Tools to engage your patrons in new ways!

Presenters:


Enhancing Collections and Library Services w/ Springy Tools

When: Friday, Nov 20th: 11:30am – 2:30pm U.S. Eastern Time

Friday’s sessions explore how Springy Tools can help you provide amazing service to your patrons. From improving communication to promoting collaboration to sharing collections. Find out how you can use Springy Tools to go above and beyond!

Presenters:

LibCal + iPads = Happy Students @ Duke University Libraries

Student booking a study room using LibCal on mounted ipads

Booking a project room using LibCal on mounted iPads

When we heard that Duke University Library was doing something cool with their surplus iPads, we had to find out more. In a nutshell, they upcycled several gen1 iPads to create touchscreen room booking interfaces, using LibCal, outside their reservable Project rooms.

Bottom-line, students love the convenience of booking a Project room when, and where, they need it. They can see when a room is available, when it’s booked, and they can reserve their time slot directly on the iPad.

Booking a Project space is literally just a few ‘touches’ away. 🙂

Tell us about these Project rooms! How are the used by students and for what purpose?

Project rooms are a special feature of The Ruppert Commons for Research, Technology and Collaboration (also known as “The Edge”), a new research facility at Duke University Libraries that opened in January 2015.

Teams working on collaborative, interdisciplinary research projects can apply to use these rooms on a shared, long-term basis. Project rooms have writeable walls, large screen hookups, configurable furniture and lockable storage. When a room is not in use by a project team, it is open to be reserved by the general Duke community using the LibCal system.

Why did you mount iPads with LibCal on the outside of the rooms?

iPad Room Booking Interface

Mounted iPads with LibCal Room Booking displayed

The iPad project (as this came to be known) was originally envisioned by a IT staff member at the library who wanted to find a use for a set of generation 1 iPads that were headed for surplus. The iPads just needed to be able to access wireless, so it doesn’t matter that the OS can’t be updated–we only run LibCal and a free Kiosk software on the devices.

Even before opening The Edge, students had given us feedback that they wanted a visual indication of a room’s availability when they were physically present at the room.  They enjoy the calendar view, which makes it easy to see when a room is available and when it is booked. It can be difficult to make the reservation on an iPad due to the small touchscreens, so we attached styluses to each iPad to ease the process.

Tell us about implementation!

Michael Daul, one of the library developers built a custom display for the LibCal Room URL.Reserving a Project Room using LibCal. We are wrapping the LibCal room URL in a Drupal template in order to display the Duke University Libraries (DUL) website header and to insert Google Analytics. We’re loading the LibCal URLs in using an iframe.

LibCal room bookings displayed on an iPad

Reserving a Project Room using LibCal

How are students liking the setup?

Students find the system very easy to use and enjoy how simple the booking process is compared to other reservation systems in place on campus. It sometimes takes students a little while to enter reservation information on the iPads (even using a stylus), so we’ve made the reservation page available for online use as well.

LibSurveys 1.6 Update Now Live

Hey Springy-land! This week we rolled out a LibSurveys update with some great new features and thoroughly squashed bugs. 🙂

System-wide Settings

Admin level users can now customize the look and feel of all of the forms and surveys in your system in a single bound! (‘Cause Admins are kinda like Superman, don’t you think? 😉 ) Check out these new options under Admin > System Settings:

  • Page Header for All Surveys – Upload a banner image / add custom text and we’ll apply this header to all forms and surveys in your system!
  • Custom JS/CSS – Want to customize the look and feel of particular form & survey elements? Now it’s easy to add custom JS and CSS that applies to all forms & surveys throughout your site, making customization that much easier!

Image Manager Integration

Want to spice up your forms & surveys with some well placed images? The LibApps Image Manager is now available in multiple locations within LibSurveys, including:

  • On the “Welcome” and “Thank You” screens – in the Rich Text Editor
  • When adding a banner for an individual survey – in the survey Look and Feel preferences
  • When uploading a banner to apply to an entire site – in the new System Settings > Page Header for All Surveys page

Additional Updates

As mentioned, we’ve also included several bug fixes in this release:

  • The Text block field type can now be hidden, and is included as part of the “rules” definitions for each survey (so they can be hidden/shown based on the rules you define).
  • We’ve fixed an issue where certain notification emails weren’t being sent on form/survey submission.
  • We’ve added flexibility when entering multiple email addresses in the notifications box.
  • We’ve (re)added the “status” option to designate a survey as public or private. You’ll find this option within each survey under Survey Options > Basic Info. This is an *internal* visibility setting & doesn’t impact the public visibility of your survey:
    • “Private” Surveys – The survey builder and reports are only visible to the survey owner and any system administrators.
    • “Public” Surveys – The survey builder and reports are visible to all LibSurveys account holders.

Head on over to LibSurveys and show us what you can do with all of this new image, CSS, and JS wonder! LibGuides CMS customers can easily jump over to their LibSurveys sites using the blue LibApps menu on the left hand side of the Command Bar when logged into LibGuides CMS or LibApps in general.

Don’t have LibGuides CMS, but interested in LibSurveys? What if I told you that LibSurveys was only one of the great features you get with LibGuides CMS? Check our our Why Upgrade to LibGuides CMS? guide and/or contact our sales team for more info!

LibAnswers 2.6 Update Now Live!

The LibAnswers 2.6 Update went live earlier today, and we have several big time-saving collaborative features to share!

Answer new SMS Messages in LibChat 

We’re introducing a big +1 for librarians who staff your real time patron communication channels, aka Chat and SMS – you can now monitor and reply to SMS messages directly from within the LibChat Operator Pane!

In LibChat, SMS messages will appear in blue – claim the SMS just like you’d claim a normal chat message, and you’ll see the new SMS answer pane:

Chat Activity

 

This new interface makes it much easier to keep up with the fast and furious pace of SMS/text conversations. You’ll still have access to all of the tools we offer to help answer SMS questions, including previous message history and canned messages.

Ticket Page Updates

Speaking of fast and furious, we’re making it much easier to keep up with high velocity conversations happening on the LibAnswers ticket answer page, thanks to several key features:

  • Auto-updating Answer Page – Now, when you view the ticket answer page, new patron replies, replies from other librarians, and internal notes will appear without your needing to refresh the page. 
  • “[username] is also viewing this ticket” – You’ll now see a live on-screen alert when another LibAnswers user is viewing the same ticket you’re working on! This is especially helpful in larger organizations trying to prevent duplicate work – just keep an eye out for the small blue alert message to see who else is interested in the ticket you’re working on!
  • Forward Question into LibAnswers – Let’s say a patron emails your personal email, but the message really belongs in your LibAnswers system. Just forward that email to your LibAnswers email address without additional comment – now, LA will be able to identify the original sender’s name/email address & will create a ticket based on that contact info.

Additional Updates

  • Sound On for LibChat Widgets – You can now create LibChat widgets with sound alerts set to “on”, so your patrons will receive audio alerts for new messages you send.
  • API Filtering based on Keyword – You can now filter API calls based on the internal keywords added to FAQs.
  • Next Button for Chat Transcripts – Reading through many transcripts? We’ve added a “Next” button in the transcript viewer to help you read through faster.
  • Ticket Filtering Updates – We’ve added several new filtering options to the Knowledge Base Explorer.
  • Filters for Canned Messages – We’ve added a quick typing filter to the Canned Message area in LibChat, so you can quickly find the canned message you need.

As always, thanks to the awesome LibAnswers community for your continued ideas and feedback – we love hearing your ideas!