LibAnswers 2.5 Update Coming Friday

The summer of updates continues! The LibAnswers 2.5 update is coming on Friday, July 24th at 7:30am EDT. There will be no downtime for the overall LibAnswers system, with the exception of a minute or two of downtime for users currently logged in to LibChat. Here’s what’s on deck:

LibAnswers Updates

  • Updated Dashboard Views – We’re making a few adjustments to the Dashboard ticket view pages to make them easier to scan for key information on each ticket. Now it’s easier to scan the page for patron name/email, current status, and who last replied (so you know who’s waiting on a response).
  • Image Previews in Tickets – We’re adding an onscreen preview for submitted image files (gif, jpeg, png, etc.). When patrons send you image files in LibChat and LibAnswers, you’ll see the image in a little popup window instead of downloading the file, so you’ll never have to download an email signature or social networking icon again. 🙂
  • RefAnalytics Completion Prompts – Want to make doubly sure librarians fill out key Reference Analytics metrics when answering tickets and chats? We’re adding a new administrative setting to remind your LibAnswers staffers to fill out the Reference Analytics form. Admins will head to Admin > System Settings > General and scroll to the new RefAnalytics settings.

LibChat Updates

  • Emoticons – We’re adding support for basic smiley chat images, making it that much easier to let folks know how you feel. 🙂 Click on the smile image in the chat widget pane to see which emoticons are supported, and add to your live chats using menu-selection or keyboard entry.
  • Updated Canned Message UI – We’re updating the selection menu in the chat pane for canned messages, so it’s easier to scan and quickly choose the right message.
  • Wait Time Statistics – We’re adding a new stats report to show you how long, on average, your chat patrons are waiting before their chat is answered. You’ll see this metric integrated in various chat reports, and you’ll also see individual wait times in each chat transcript.

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