Whether you attended ALA in San Francisco, or not, you can still watch (and rewatch!) guest presenter’s Jessie Riggins (TBLC), Cathay Keough (Delaware Libraries), Aaron Dobbs (Shippensburg University), and Louise Hilton with Andrew Tadman (EBPRL) presenting on their use of Springy Tools!
Using LibAnswers for Statewide Ask-A-Librarian Services
Jessie Riggins – Tampa Bay Library Consortium
Jessie Riggins is the Member Services Coordinator for the Tampa Bay Library Consortium. Jessie manages the statewide virtual reference program for the State of Florida, Ask A Librarian. The program consists of 130 public, academic, special and k-12 libraries. The live Chat and SMS service is open 84 hours a week, and offers 24/7 email.
Cathay Keough – Delaware Division of Libraries
Delaware Division of Libraries was the first consortium to use LibAnswers to power their statewide reference.
Hear from Cathay on why they made the switch and how Delaware Division of Libraries reference teams are loving LibAnswers.
Using LibGuides @ East Baton Rouge Parish Library
Louise Hilton & Andrew Tadman – LibGuides @EBPL
EBRPL is the largest library system in Louisiana, covering the capital city of Baton Rouge and the surrounding parish. We have nearly 350,000 card holders, 14 branches, and last year we circulated 2.5 million items. EBPL has 135 active LibGuides and last year they received nearly 150,000 LibGuide views. The largest LibGuide successes have been using them as ‘how to guides’ for Overdrive, and as a focal point for community programs such as out ‘One Book/One Community’ and for their Maker resources and programming.
LibAnswers: Not just for Library Answers @Shippensburg University
Aarron Dobbs – LibAnswers @Shippensburg University
Do you ever get questions about non-library topics? Ship Library sure does. They reached out to offices around campus and asked them what question they most commonly (and most easily/straightforwardly) answered. They worked out a process to gather, answer, and update the questions commonly asked across campus – and, because they’re librarians, they classified the heck out of the Q&A pairs and linked to the webpages which provide more information.