LibAnswers 2.3.1 Coming Soon!

LibAnswers 2.3.1 is coming this weekend! This update will include improvements both large and small. We’re planning to roll this update out at 8:00am EDT this coming Saturday, April 18th. There will be no downtime for the overall LibAnswers system, with the exception of several minutes of downtime for users currently logged in to LibChat. Read on for more information about this exciting update!

New LibAnswers Spam Filters

We’ve been hearing from folks recently that there’s been an uptick in the amount of spam submissions being sent to some LibAnswers sites. No one hates spam more than us, so we’ve introduced a brand new, laser-focused bayesian spam filter to help combat the spammy forces of evil.

This new filter went into effect this week in advance of the update, so hopefully you’re already seeing the benefit of the new spam-fighting filter. To view the effects, check out the Spam tab in your LibAnswers dashboard. Keep an eye on the Spam tab in the coming weeks – the new filter learns from you as you mark tickets as spam/not spam, so the more information it receives, the better it gets!

spamtab1

(And for you folks who haven’t upgraded to LibAnswers v2 yet, rejoice – the new spam filter is active in both LibAnswers v1 and v2!)

LibChat Under-the Hood Update

We’re planning a major update to the under-the-hood technology used to power LibChat. This update will offer a big improvement for sites who occasionally report an incorrect online/offline widget status. These changes won’t be obvious to LibChat operators immediately, but in addition to improving the currently online/offline widget behavior, they’ll also form the base for new improvements and features down the road!

IMPORTANT: Due to this update, the LibChat service will *briefly* go offline for several minutes at 8:00am EDT on Saturday morning. We apologize for the inconvenience.

Updated Question Form Builder

We’re updating our question form builder to use a more graphics-based interface! The new form builder includes several nice to have updates, including:

  • New layout orientations
  • More customizable form sections (each section can include a title and intro text, and sections can be easily reordered)
  • Tracking User Agent & IP info has been segmented into their own fields

Admins, once the update rolls out, head to Admin > Queues > Edit Queue > Question Form to check out the new builder.

Keep an eye out, these new updates will be coming to you this weekend!

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