Archive for December 18, 2012

Holiday Breaks Approaching? Let your patrons know!

Winter breaks and holiday closures are just around the corner. Here are some cool tips and tricks from the Springy Elves to help get the word out on holiday changes to your library hours.

LibGuides:

  • Change your System Tagline – You’ve got 140 characters to communicate info on holiday closures. Instructions
  • Create a custom “Closed” Banner – Sometimes words just aren’t enough – hang up the “closed” sign! Instructions
  • Remind Staff via Admin Alert Box – Even elves need the occasional reminder that your site is going on break. Instructions

LibAnswers:

  • Set an “Away” Success Message – Questions submitted via the question form can trigger a “hey, we’re away!” alert. Instructions
  • Dont forget the SMS Auto-Responders – Make sure to let folks submitting questions via SMS know you’re away. Instructions
  • Hide the question submission form – Allow patrons to search for questions, but prevent them from submitting new questions until you’ve returned from break. Here’s how

LibCal:

We hope these suggestions and ideas help make it that much easier for you to relax this holiday season. Happy holidays from all of us at Springshare!

LibGuides Profiles – Your Library. Your Librarian.

A Librarian’s Guide to Etiquette posted a great blog item this week on the hilarity of creating the perfect LibGuides Profile picture.  All jokes aside, we’ve heard from many libraries that adding a profile pic really *does* increase patron familiarity and comfort level when approaching librarians. So picking a good picture is important – and here’s why.

  • We all call 1-800 customer service numbers and chat online with nameless faceless support. Interacting with the library should be different. It should be relationship-building.
  • Patrons hear the message “this is your library”. With your profile pic, you’re connecting with them as their librarian. Your Library. Your Librarian.
  • Library Anxiety – your profile picture can help to reduce this very real issue. They already know what you look like, so approaching the reference desk is less inhibiting.
  • Plain and simple – you’re letting users know who you are. That you work at *their* library and you’re there for them.

Poll time! What’s your current profile picture?

Profile Poll