Archive for July 29, 2009

New LibAnswers Feature – Recommended Answers

Our new LibAnswers system is generating a lot of great buzz, and we believe for a good reason – it is an innovative reference 2.0 tool with a refreshing new twist on the “ask a librarian” service. Many built-in Social Features, Twitter integration, FAQ knowledge-base builder, the Query Analysis, the Auto-Suggest widget… are some of the cool features that got people excited. Let’s add another one to this list – Recommended Answers.

I’ll try to contain my excitement while explaining it, but this is really cool! Way cool.

Recommended Answers in LibAnswers

When you log on to LibAnswers to answer a patron-submitted question (or, if you are creating a new question/answer pair in the staff mode), there is a new section on the answer page – “Recommended Answers”. Based on the current question you are answering, the system will find similar/matching previously answered questions so that you can either reuse an existing answer, or read it and then improve on it before you go ahead and answer the current question.

The exciting part is that the recommendations come not only from your own knowledge-base, but also from the Community – i.e. from any institution which uses LibAnswers. This opens up many exciting opportunities for sharing content and collaboration, and it also improves the quality of the answers in the system. Librarians sharing knowledge and collaborating – that’s in the DNA of every Springshare product, including LibAnswers.

We will continue improving this new feature and tweak the “recommendation algorithm” which will get better as more content is added to the system because there will be more questions/answers to chose from.

As always, we’re all ears when it comes to listening to your ideas and suggestions for improvements so let us know what you think.

LibAnswers, CampusGuides, Chicago ALA

We emailed this update to all admins today, but for those users who didn’t get the email here’s a recap:

  • The betas of LibAnswers (http://demo.libanswers.com) and CampusGuides (http://demo.campusguides.com) have arrived (and they look great)! We’d love for you to check them out and give us your feedback, suggestions, and comments. You can read more information about both of these cool new products at http://www.springshare.com/libanswers and http://www.springshare.com/campusguides. Send us a quick note if you’d like to check them out and we’ll create demo accounts for you on either/both systems.
  • If you are going to the Summer ALA conference in Chicago, please stop by our booth #2757 to say hello. We’ll be showcasing LibGuides/LibAnswers/CampusGuides and it would be great to see you there and thank you in person for being on board!

As always, we love to hear from our clients so if you have any questions/ideas/kudos, please let us know.

Hope to see you in the Windy City!

Monthly LibGuides Stats – June 2009

Here are the most recent stats for the LibGuides community!  In June we welcomed 66 new libraries to the LibGuides community, our busiest month to date!

Community Sites: 746
Librarian Accounts: 12,135
Total Guides: 40,316
Total Pages: 252,870
Unique Visitors: 399,179
Page Views: 12,199,911